TCC, Verizon Authorized Retailer

This is a review of the Verizon Wireless store at 901 Mountain Ave., Springfield, NJ. It is by far the best Verizon Wireless store in the area. (The people at the Westfield store by contrast are rushed and don’t have patience for your questions, and even give incorrect answers.) Here at this store which is accessible easily from Route 22 (near Stew Leonard’s wine shop), the staff is patient, knowledgeable, helpful and not pushy or condescending, especially appreciated by tech-​ignorant folks like me. Jonathan Tavarez in particular was especially helpful and answered all my questions, even transferring my apps from my old phone while I waited, when I upgraded to iphone6. To reiterate, he did not only transfer my photos and videos, but also my apps! (This was never an option at Westfield). He recommended the best case for protection as well (Incipio Dualpro Dual Layer) and gave me a discount on it.

I am writing this review on behalf of my mother. This location is awful. My mother was at this location on May 30^th to get a new phone and when she came home, the phone that was given to her came in a used box (no cellophane or plastic was removed in front of her) and there were clear dents and fraying on the box which to me shows a clear indication that the box was opened repeatedly. She began charging the phone as soon as she got home (afternoon) and it took 2 hours to get a full charge. Before she went to bed, after hardly using the phone it needed to be charged again and again the following day around lunch time. My mom is not the typical person that is glued to the phone throughout most of the day. So the fact that a «new» phone needed repeated charging is very odd.
This location sold a used phone as new and then refused to give full refund. They charge a $ 50 restocking fee when an authentic Verizon wireless location only charges a $ 35 restocking and they at least give you a brand new phone.
Needless to say this is a lesson learned on where to purchase a new phone. Something I learned purely through observation when helping my mom fix this situation. An authentic version wireless store will have greeters at the front where they take your information. They don’t hide in the back by the registers playing on there phones like this place does.

I recently returned equipment to this Verizon location. Although I was the only customer at the time, the young salesman at the counter was reading messages on his phone and didn’t even acknowledge me. I had to ask him to put down the phone and assist me. He became verbally abusive and called ME rude! This is just one more negative VERIZON experience IN A COLLECTION OF MANY. Will they ever train employees to respect and assist customers? I’m planning to move service to a competitor. wish I could give ZERO STARS! AVOID THIS STORE!