The UPS Store

As of today I have officially given up on the UPS store. I have brought so much business here in the past but I can’t stand this place anymore. Imagine the DMV minus the help. Expect long wait lines due to understaffing and faculty that cannot figure out how to do the simple tasks that you brought to them because they specialize in it. After three different times of watching people struggle to figure out how to print out my simple flyers on standard size paper I realized the people here actually don’t know how to run a printer. Therefore I’m taking all my business back to office max.

Russ and the staff are great. I have deposited checks via USAA, shipped and printed documents there. Friendly staff and very knowledgable.

Not so much a review about the UPS Store than a story of my epic adventure. You see, I was off to see the wizard the wonderful wizar… Wait wrong story.
This UPS Store, although not my «home store,» is now my favorite. It’s do to the friendly staff and wonderful simplicity. Not a bunch of stuff are they trying to peddle. They take care of your printing, faxing, mailing, emailing, binding, and shipping needs. I love being able to just give the fax number there and swing by to pick up my fax. No muss no fuss. Expecting a package, now worries u can have 24 hour access to pick it up (depending on size), because they sign for you.
I was returning uverse equipment, had my lug nuts falling off my left front, and doing it all on the sweltering heat. I dropped the equipment had a very friendly chap named Michael assist me with my wheel, snag my receipt and was on my way.
They are like an office staff without the overhead of an office.

On July 21^st, I patronized this UPS Store to ship some documents. I told the clerk I wanted to ship with the cheapest carrier for delivery no later than 5p the next day. This is where it gets a little murky for me.
Next thing I know, I am answering questions for my envelope to ship via UPS. After I left the store, I thought to myself, «was UPS the cheapest way to ship or is that just what he chose?» Previously when I have shipped items, the clerk usually says, «You can ship UPS for X rate or USPS for Y rate.» UPS might have been the only and/​or cheapest method to next day. My point is, I have no idea.
One MINOR thing, when the clerk asked for my phone number it pulled up my name. He confirmed it was my name. He never asked for my mailing address and I did not know it was added to the shipment. When I looked at the receipt, the address was my old, old address. The clerk should have asked, «is 123 Smith St. still your address?» He shouldn’t have solely relied upon a database which contained old information.
Bottom line — my package did arrive on time and I would utilize a UPS Store again.

Very customer friendly staff. Their printing is very fast and affordable (just email it to them). They can ship just about anything, even Turtles!