Ulta

Just got my hair cut by Roxana and she was absolutely fabulous! I’m in love with my new hair.

I go to this Ulta because it’s close to my home, if not I would avoid going to this store at all cost. Why? They never have anything in stock. Their products are all over the place. After I asked them about if they had any products, they looked annoyed but proceeded to anyway. They told me there wasn’t any in the back but they get shipments on Tuesday. I came on Saturday of next week and the shelves look the same as it did last week. Brands from nyx, revlon, Tarte, etc. will be hard to find because apparently most of their products are popular and run out not even a week of receiving shipment.
I recommend going to Ulta in the city. Products never out of stock and great customer service!

I am absolutely baffled by the customer service, or shall I say lack of customer service in this store. I can’t speak for managers, as I have not had many interactions with them, but let me just say that girls who work here are completely condescending, rude, classless, robotic, I mean the list can go on and on. They are very «judgy» against anyone who doesn’t appear to be completely fashionable and well-​off, which is interesting because you would probably expect that clientele out of idk, a higher-​quality store like Sephora, but WAIT, people don’t normally have bad experiences there, maybe because they hire better people, regardless I’d just like to send a special shout out to the customer service associate who completely judged my cousin on her visit the other day, for her lack of makeup knowledge and said to her «oh, I’m guessing you need the broke college brand.» You’re very lucky she is a nice person, because you would have not liked my response if that had been me.

I wish I could give less than one star. I’ve been to this Ulta several times as it is in my neighborhood mall. I’m sitting here with an Ulta coupon dreading going to this location because I know the staff here will be little to no help in assisting me pick out new makeup. Also, everything I go to buy will be either picked through or out of stock anyway. It has been the last THREE times I’ve been there. Want plain black UD eyeliner? Gone-​you can get purple or green though! On the off chance there is someone there to help, there is a 99% chance they will blow me off or offer a really rushed recommendation.
I really wish I could go to this more convenient location, but based on several past experiences, I know it will be well worth it to make the trip to the one in Exton or DE.
I never write reviews, but I’m sitting here really mad that this location is so bad that I won’t go there to attempt to buy something for fear I’ll just be wasting my time (and obviously theirs).

This is a review for Roxanna at the Ulta Salon in Springfield, PA. I had my hair cut by Roxy yesterday, and I can’t rave enough about her! I’ve been going to a more upscale salon that costs twice as much for a while now, but I started looking around because I felt like my old hairstylist wasn’t really listening to what I wanted. On a whim, I decided to try the Ulta Salon, and I’m so glad I did. Roxy did an incredible job of listening to exactly what I wanted, walking me through each step to make sure we were on the right track, and delivering the perfect cut. I will definitely be going to her from now on!

I just left the Salon at Ulta at the Springfield Mall. Thankfully, I was able to get an appointment right away to fix the awful haircut that I received at another local (and we’ll reviewed) salon. Bless the girl up front!
Roxanna (Roxy) did an amazing job and I left with nearly the exact cut I was going for in the first place. She completely understood the look I wanted and explained each cut she was making before doing it so that I would be remain comfortable and understand the process.
I strongly recommend seeing her, as I will be going back for trims from now on. I also received two compliments from other customers while standing in line up front to pay!
I would also like to add that the salon and surrounding workspaces were very clean and that the other stylists were pleasant as well.
Very, very happy new client.

The ULTA at this location is only so-​so. The shelves never seem to be fully stocked, and the testers are frequently messy looking. The BENEFIT area tends to be the worst; always lots of used cotton balls and tissues lying about, and the counter is grubby. Having said that, the customer service is good. I always get offers of help and everyone is friendly and polite. The bright star is Kiana in the salon. She’s been doing my hair for the last few months and does a stellar job! The salon is always clean and orderly, and they offer coffee or water when you arrive. So, if I need cosmetics I go to MACY’S down the hall and just do ULTA for my hair.

Visit Jan 29, 2015 I’ve soooo wanted to love this place but after 2 visits it’s just nice to drive up the Blue Route to the one in Conshy.
Salespeople here seem to seek out the well-​dressed and ignore the other people. If you ask for help they pretend they don’t hear and walk away. If you get their attention, twice I was told to hold on while they went to other customers who asked for help after me. SORRY, but both times I’ve come here after the gym with no makeup on so I didn’t make the «cut» for being important. Well I am because I spend !
And the cashiers — - Rude seems to be the best word to describe.
Ending this review on a positive note: The manager offered me assistance.

This is a great Ulta in the Springfield Mall with good customer service and plenty of products available. I don’t shop at Ulta much, so when I do, it’s always a treat :)

I was so excited that a location would be opening closer to me than Plymouth Meeting or Exton. Unfortunately the 3 times I have been in this location I’ve experienced horrible customer service. Not because of the girls on the floor or the girls who ring you out but by the management team. Anytime time I’ve been waiting in line to check out a manger has been either discussing something that should be spoken about off the floor or scolding and belittling employees. It’s horrific the way they speak to the employees and these conversations should NOT be had ON THE FLOOR or IN FRONT OF CUSTOMERS I’ve literally heard the words «you’re being stupid, shut up and listen» a manger speaking to an employee in this nature. Awful. I’ll drive the extra time to the two other locations just so I’ll never have to experience the horrible ways the mangers treat the employees. It’s always never the same manager 3 separate mangers, 3 separate times. Again. The girls one the floor and ringing me out, so incredible, so knowledgable and helpful. Managers a nightmare and I’ll never shop at this location again.

I love Ulta. they have everything I need. This is truely a «girl» store. I love the atmosphere..

I got my eyebrows waxed & tinted by an expert brow specialist named Chi. I love, love, love the job that she did. It was well worth it. The cashier was dry and wouldn’t give me my birthday gift without an email although I didn’t recurve one. She was able to look me up by my number and knew it was my birthday so I thought that she sucked big time. The 5 stars are solely for the brow specialist. I’ll definitely be going back to ulta just for her. Btw, no problems with my birthday gift at Sephora. Customer service really is key.

I have gone to this Ultra twice and have had great customer service each time. I just wanted to say that today I went in for some retail therapy after receiving some distressing news. Kate (pink hair) was working in the Smashbox section and was really great! She helped me with a mascara and to find a contouring palate. I apologized for seeming a bit upset and told her why and she gave me some confidence back. So just wanted to say thanks!

This Ulta is well organized and has a wide selection. However, my complaint is the staff. The employees acted like that they had something better to do then provide assistance and ring up my stuff at the cash register. They made me feel as if I was bothering them… all I wanted was to pay for my things because I wanted to get out of there.
Also, If you’re going to buy an EOS lip balm from there, its $ 3.75. At target next door, its $ 3 and they have every flavor.

This place seems to be very well organized, plenty of products to choose from. So why the one star for this place. Well for me it is not always the establishment, more or less it is the people that are working at these establishment; and this place has that problem. Employees here did not seem interested in my money or us being there.
I was there with my wife looking to purchase some products she was interested in. When we walked in there were 4 employees; three females and a heavy set gentleman, doing nothing except walking around looking busy. as we walked pass by each person; not one ask if they can assist us with anything. the looks on their faces also said it all. what their facial expression showed that they really didn’t want to be there.
Lousy first and last experience. never again!!!

I had an interesting experience at Ulta, as I went to return a gift I received so I wasn’t eyeball deep in «omg look at all the pretty things»! The staff was not really that friendly, and made it clear from the start that the item I was returning was going to be hard for them and was going to take a while to do. They even asked me if it was only going to be a few dollars I’d get back, did I really want to return it?
«I’m here to return it, I made the trip to your establishment, so yes, yes, I would, thank you.»
After we waited a while, two separate times, I finally checked out with my exchange items in hand, two Ulta brand eye shadows, and we made our way out of the store. I was not overly impressed with either eyeshadow once I got them home in the end — I would have done better picking up some Cover Girl… I think for my make up shopping, I’m going to stick to Sephora. Or maybe even CVS.

Ulta is kinda like Sephora meets Duane Reade.
Beauty supplies galore (at full retail), includingnails, hair and skincare.