US Floors

Do not waste your time and money! With high hopes we ordered beautiful tile for our kitchen. They did not order enough and had to take pieces from the sample sheet, including cutting some of those tiles down to size. The installation was sloppy (they had to be reminded to make sure it was level) and they grouted before the glue dried, further distorting the parallel lines. They failed to mix the grout properly resulting in uneven coverage, cracks and color variations. They made three attempts to remove and replace both tiles and the grout — cracking, breaking, chipping and damaging our brand new tiles. They argued with us about the manufacturer’s instructions, insisting that they knew better but delivering consistently poor results. After we documented this, by mixing the grout successfully ourselves, Sean offered to do the whole job over — ripping out their substandard work and starting over with new tiles, but we elected to start over with another contractor.