Vivint, Inc.

If I could have given these people no stars, I would have! Their salesperson LIED on multiple accounts to me, trying to make the sale, and then got upset when I finally got him out of my house and asked him to leave. THEN, he came back when I was in my flower beds working the same night. At that point I told him I told him that I looked up the company online, saw all the news reports about deceitful selling practices and preying upon the elderly, them being non BBB accredited, and the fact that four states filed suit against them. I do not want a company like that protecting my home! Then, he proceeds to come into my yard and try to show me awards and reviews on his iPad, which at that point I am absolutely not interested in. I asked him to leave, and he got angry with me and told me I was «crabby.» I told him to leave again, and he started to cuss me, telling me I was «crabby as shit,» and «I can’t make a decision for myself.» Great professionalism, Vivint! I had the guys name memorized, looked him up on the internet, and found out he had a criminal record — and was driving around my neighborhood like a bat out of hell WITH NO DRIVERS LICENSE!!! We called to report him to Vivint, and were first told that he was a «subcontractor,» who didn’t work for Vivint and they could do nothing about it. Then, my husband was totally irked after the second exchange, and called again. That’s after we looked up the guy’s Twitter account and it had Vivint all over it. From all their shady dealings, I doubt they will do anything about it, but at least I can warn people! First principle of business — if you have a stellar product, there is no need to lie to get the product out to the public. The amazing abilities of the product will speak for themselves!
Here is a long list of the lies I was told by this guy — which seem to be standard operating procedure for these slimeball sales reps:
1. If I did not like my system, I would have 14 days to cancel and would not be billed for anything. The contract clearly stated 3 days. Thank goodness I did not have the system installed or give out my bank account info!
2. All these neighbors who he name dropped supposedly bought the system and had it installed that day. LIE — I talked to each neighbor he talked about, by name, and they had either never seen him or thrown him out previously.
3. There was a big increase in crime and drugs in my neighborhood, thus necessitating the need for a security system. LIE. There was a rash of break ins around four years ago, the guy was caught, and we have had no problem since.
4. Vivint has direct lines to police, fire, and EMS in all cities. LIE. They have to call the number and get someone on the phone. So, while I am laying there dying from a gunshot wound, they still have to call EMS to come out and rescue me.
5. That I would DEFINATELY save at least $ 32.00 a month on my electric bill if I had the home automation done. This was actually one of the issues of a suit filed in another state with the attorney general’s office, and the salesmen are not allowed to quote that there is a definiate savings, since it is unproven. They can say that you MIGHT save the money on your electric bill, but not that you definitely will.
6. I would get TWO discounts on my homeowner’s insurance for having a security system and all these bells and whistles. That was another lie. I called and checked with my insurance, and they had never heard of such a thing.
7. That the company IS accredited by the BBB which it most certainly IS NOT.
8. This is the best one. I was one of so many houses chosen to have free equipment installed, and all I had to do was pay a monthly monitoring fee. I had to make a decision right then to get the deal though. However, this is the same crappy sales pitch my husband fell for years ago from another company. When I looked up the company online, they always offer all this equipment for free, and the monthly cost online was half of what this salesman quoted me.
What really bothered me about this guy was the creepy factor. I do not like to be rude to people at all, and I will usually talk to people who ring my doorbell for a bit. He asked for a piece of scratch paper while on my front porch, and I thought about it a moment and said, «Sure.» When I turned to go get it and closed the front door behind me, he opened the door and followed me inside the house!!! It alarmed me for a moment, but I had my very well trained Pit Bull inside with me, and my pistol within arms reach, and my cell phone in my hand with 911 dialed. You just can’t be too careful these days, even though the guy did have proper ID and everything. I got him out of my house by telling him my son was coming home and I had to wait for him, then called my husband when we were outside. My husband FREAKED out after having horrible customer service dealings with this company before, and told me to get the guys the hell out of there.