W D Graves Plumbing, Inc

This business is run extremely poorly! I had an emergency leak in a rental property and HMS Home Warranty put me in contact with this company b/​c they were able to accommodate the earliest appointment first thing the next day. With other plumbing service providers I’ve used, their first appointment of the day could usually be scheduled at a specific time, instead of a time window, but W D Graves insisted on a one hour window. And because it’s a rental property and I don’t live there, I made sure to tell Lisa when I made the appointment several times to have the technician call me when they’re on the way so I know when to head over to meet them.
Come the next day, I’m waiting for the call, and towards the end of the scheduled time frame, I’m getting a bad feeling about this. I called them at least 10 times over the next hour with no answer. I called HMS and they tried calling W D Graves with no answer either. HMS had to eventually reassign the claim, which caused additional hassle and time wasted.
The NEXT DAY, I get a voicemail from Lisa saying that she was out the day before, but that a technician had showed up and no one was there, so he left. Just like another reviewer said, there’s definitely a lack of good communication and professionalism here. First of all, the technician should have been given my contact info, which would’ve saved both of us a lot of time! And what business doesn’t get a replacement and just lets their phones go unanswered all day when a person is out? Unless you have a day to waste waiting around for these guys, I would stay away!

HMS home warranty sent this company out to service my home. I had a faulty shower faucet, a running toilet, and a leak under the basement sink. They came out and repaired the toilet flapper for the running toilet, but said they had to follow up with HMS to see if the shower faucet and the leak under the sink were covered. I called HMS, who said that the shower faucet and the leak under the basement sink were covered. I make an apt with WD Graves to come out and do follow up. They are a no show – didn’t bother to call ahead of time to tell me they weren’t coming out. I call them – they said that they had fixed everything already and didn’t need to come out, which is very confusing. Trying to get in touch with the plumber (CJ) who originally came out and did the work, but the number that he gave me no longer works. HMS also does not know when I called them. Still trying to work out what is going on. Good luck working with this company. What a nightmare. There is a lack of good communication here and a lack of professional consideration and courtesy. I took time off work to wait for them to show up and they couldn’t even bother to call.

Yea, good luck getting this company to even show up! We arranged a date and two-​hour time frame for them to come repair a stopped up kitchen and bathroom sink and non-​functioning garbage disposal. Sometimes the kitchen sink even bubbles up and we’re afraid it’s going to spill over. They never showed up nor did they bother to call us that they wouldn’t be able to make it. When we called them, they told us they had no idea when they could come again. How do they run a business this way!!!

Wrote a negative review in May 2014 and the owner just called and said he was going to sue me! Yeah! Great customer relations! Why don’t you try to remedy the problem instead of a threat to sue! Do not use this company!

Absolutely phenomenal customer service. CJ was great to work with and very knowledgeable. He was helpful and answers all my questions. Highly recommended this company. Just great people and fantastic work.

I was highly impressed with the service that I recieved from WD Graves Plumbing for a supposedly malfunctioning water heater. They were quick, efficent and took care of the problem while providing a detailed explination and assessment of the system. They did an excellent job and I would use them again which says a lot since I usually do all of my own plumbing work!