Wireless Trendz

This was quite possibly the worst display of customer service that I have ever experienced. So for the past 6 months I’ve been dealing with my broken iPhone 5s, half of the screen wouldn’t respond to touch, and I finally got a new phone. With no need for my old phone I decided to trade it in for some cash. I come to this store and the first guy we talk to checks out the phone. I tell him everything about the screen which is all that is wrong with the phone and he keeps asking what I’m wanting to get for it. I just tell him repeatedly that I’ll take whatever they will give me. So he goes in the back for about 5 – 10 minutes and comes out and says that he will do 100 dollars but first I have to erase the phone and get my iCloud account off of it. He gives me a quote slip that is good for 3 days saying that I will get 100 dollars for the phone once my iCloud is removed. I go home, remove iCloud, and return within an hour. When I get back to the store another man «helps» me this time, I hand him the quote slip and I can tell right away that I’m in for a less than simple transaction. He’s already being rude to me and asks who helped me before and I tell him. He takes the phone to the back room and meanwhile I look at merchandise. When he returns he tells me that despite wiping the whole phone my iCloud is still on there and that they can’t purchase it. Now I’m not blind so I know that the original quote I got was probably more than they normally would buy the phone for and now rather than honor it they are trying to worm their way out of the deal. I ask repeatedly if there is any way to get my iCloud off and he tells me «no there’s no way with a broken screen» repeatedly, being more than rude and condescending the entire time. Frustrated I go back out to my car and frantically scour the internet looking for a way to do it. I find more than a couple ways so I head back into the store and find the one person who had sincerely been helping me look at cases and ask him if my idea will work. He had heard the whole ordeal and admits that they just don’t want to give me the amount that they had originally said. However he tells me that they CAN do it for 40 dollars. Within 5 minutes they have a temporary screen on my phone and my iCloud is removed… I was furious. They had another man finish the transaction, looking for any shred of customer service I ask if they could give me anything more than 40 dollars if I decided to purchase a case from their store rather than just take the cash. So he asks a supervisor if they can. The supervisor stares at my phone for a minute and says «well that’s the quote we have you» I return with «actually this is the quote you gave me» and slide the 100 dollar quote in front of him, he glances at it and just says that I already agreed to 40. I was asking 5 – 10 dollars extra, that’s it, and they couldn’t even manage that despite lying and cheating their way out of honoring their original word. I’v never felt more disrespected by an entire staff of workers and managers in my life. I can’t believe that they would treat customers like this. If the second man had told me straight from the beginning that the first quote was a mistake and that all they could give me was 40 I would have understood. But to lie to me repeatedly was just horrible, and assuming I was stupid enough to believe all of that felt even worse. I will never be returning to this store again. I’m just blown away.

Wireless Trendz replaced my iPhone 5S screen last Wednesday. I carried the iPhone in my baggy shorts pocket while operating a riding lawn mower Saturday afternoon. I had the phone in its Luvvitt case & did not bump, drop or bend the phone. Unfortunately, the newly replaced screen was spider cracked from the volume controls across the whole screen when I finished mowing. In fairness to Wireless Trendz, it looked like it had been banged against a desk corner, which it was not.
Tim, the owner of Wireless Trendz, refused to honor the 60 day warranty because he said that their warranty clearly states that «physical damage» is not covered. Since the phone was not misused or abused, I believe the Apple OEM screen Tim claims to have installed was defective. Even the highest quality parts have some small defect rate, but Tim refused this as a possibility because he said that it was obviously «physical damage» & claimed that he would have noticed any defective part before installation. He did offer to fix the screen again for an additional $ 89 «even though he was under no obligation to do so».
If a brand new tire blows out because One runs over stop sticks, few should expect them to be covered by warranty. But what if the tread peels off your new tires and tire shop says that it was obvious physical damage not covered by warranty? Is this the kind of service you expect? I expect more.

This is the best place to take your phone for repairs. The employees are courteous and friendly although they are always busy. I have oftentimes come to the store and the owners/​technicians are on the floor discussing issues with the clients. I went to another phone repair store (Wireless Warehouse) bc it was in close proximity to my home and had horrible service (read my review on their page). I will never go any where else again! These people know phones and let you know what their procedures are going to be before you leave your phone with them. Go here for fast, friendly and good service!