Dobbs Tire & Auto Centers

When someone tells me that I can trust them and they will always be upfront with me, I should know I’m being lied to.
My girlfriend and I took her 2012 Chevy Cruze with 37,500 miles in to this location on Friday morning around 8:30am April 3^rd, 2015. The check engine light had come on when we left work at 2:30am, and it was making a sound like a fan was running full blast. We brought it in to Dobbs St. Charles for three reasons: the Chevy dealership nearby was packed, we had to be back at work by Noon that day, and most importantly, this Dobbs took care of us previously and we were very impressed with the level of service and friendliness we received. This visit was a different story.
The attendant at the counter was courteous and promptly took down all of our info. He told us, «we’re always going to be upfront with you and you can trust us». He then proceeded to tell us the price of the diagnostic check at the standard price of $ 114.95. I immediately said to my girlfriend that while we’re under the powertrain warranty, any Chevrolet dealership would not charge us for that. He objected to what I said and proclaimed, «any GM dealership is going to charge you 180 bucks just to take the keys from you». He then decided to direct the conversation directly to my girlfriend and tell her that he doesn’t want to scare her, but it could be something very serious and you don’t want to drive off the parking lot with the light still on. He also told her it could be nothing.
She decided to go through with it, and also to get an oil change since we were there. He said that if we got an oil change today, we’d receive a voucher for a free basic oil change for a future visit. Sounded like a good deal.
It ended up being 10:30 before «Jef» the service manager came to the waiting room to speak with us. He approached telling us what was wrong as he was a doctor about to inform us that we had some kind of deadly disease. He went through a long-​winded rundown of what was wrong, what they were charging us for parts and labor, and what the final charge after tax would be. He told us that we had a bad thermostat according to the fault code. He said, «the price includes the whole unit». In all the quote was $ 585 with the oil change and taxes. Jef told us that he called GM to make sure this part was not covered under warranty, and as he stated, it was not. We asked him to please give us a few minutes to decide.
We had Dobbs proceed with the oil change since they did not start on it, and we elected not to have them replace the thermostat.
At 11:30am, after now being in the waiting room for two and a half hours Jef told us our car was ready. He was not friendly at this point and he did not give us our oil change voucher as promised. My girlfriend paid $ 183.15 after the oil change, diagnostic check, tax, and disposal fee. I was not pleased, but after being up for almost 30 hours and more than likely being late for work, I chose not to stay at Dobbs a moment longer.
We ended up missing work as by now we were so late that it wasn’t worth it. We called Londoff Chevrolet to confirm that the thermostat was not covered under her warranty. To my surprise, it turned out that it is covered under the powertrain warranty, so we made an appointment.
That following Friday, Johnny Londoff replaced the thermostat free of charge and the experience with them was very pleasant. Coffee and donuts in the waiting room and friendly staff. We’ll take our business here from now on, covered by warranty or not. Being lied to is never fun.
I returned to Dobbs on Wednesday the 22^nd to confront Pat with what I called being led into the diagnostic check under false pretenses, and being lied to multiple times. All I asked for were answers to my inquiry, and I never mentioned a refund. I just wanted to know why they would treat us this way knowing we aren’t knowledgeable on vehicles. They betrayed our trust we had with them and I wanted to maintain a good relationship that they earned the first time we visited their shop. I informed him that I also did not receive the voucher for the oil change. The employee that first wrote us up when we brought in the Cruze had an angry outburst telling Pat, the manager, to, «just give him a refund and get him out of here!» He then apologized for his outburst when I asked them if this is how they maintain a relationship with their customers. Pat provided me with the oil change voucher and took my phone number down. He told me he would call me the next day, Thursday, April 23^rd, after he talked to his service manager Jef to get his side of the interaction we had on April 3^rd.
It is now Sunday, April 26^th and I still have yet to receive that call.

Moving to Missouri at the tale end of winter leads to some interesting adventures, especially when you’ve lived your life in the South where there isn’t really a winter to begin with. So my first week here I caught the last snow of the season. It wasn’t really much, but I still found myself sitting in my truck trying to get the engine to turn over. Turns out the cold had killed the last life in my battery.
And so I found myself taking my truck to Dobbs the next day to get it checked out. They did a free battery check and confirmed my suspicion, my battery needed to be replaced. Service was fast, courteous, and best of all priced well. And to top it all off, they are affiliated with Goodyear, so I get to use my Goodyear credit account.
I need some new tires soon and Dobbs will be the place I visit.

We were on a road trip when our left front hub went out late in the evening. Left our key in the drop box over night. The repairs were done quickly the next morning so we could get back on the road. Customer service was great. Price was what I expected to pay. I would recommend this location

Decent prices on tires. Be sure you do your research before you go in, so you know what your looking for. Warranty and road hazard service is second to none. Gave my vehicle an alignment even though I did not authorize them to do so. Deducted $ 20 from the price. I would have preferred to make that decision but they did cut a break on price.