National Tire and Battery

Sneaky sneaky sneaky! Came here due to a great deal that was being run on tires which was buy 3 get 1.
First, the store manager tried to give me a mail in rebate of $ 100 instead of the immediate savings for the free tire. Next, I had calculated the cost of the tires but then received a work order for a much higher amount. They almost caught 100 back with a useless tore warranty that was slid in but not explained for the tires.
Deceitful but I won today’s battle! Read the paperwork and shame on you as I’m sure they take advantage of many!

Was here today after a nail found its way into one of my tires. It was 6.30 in the evening, I drove in without an appointment. Eric reviewed the tire, got it fixed– clean and quick. He even waived the $ 35 charge for a delay (even though it took them no more than 45 minutes start to finish)!

I used to think this place was great, but seriously it’s a big joke. Avoid at all costs.
I made an appointment to have my diff oil changed. Called a day ahead to make sure they’d have the specific oil my car needs in stock, because I know I will be short on time when I get there. They quoted me $ 89.00 plus tax on the phone.
I arrive on time. And my car is moved into the bay. Manager tells me they have my diff oil in stock. Manager comes up to me to have me sign the work approval. There’s an extra «shop fee» that’s $ 9. Now I know that’s not much, but it’s not what I was quoted on the phone. I ask what it’s for and he says it’s for «the use of their tools»! What a scam! This place is supposed to be an auto repair facility! The use of their tools?!? I sign and let him know how pissed I am.
I go outside to ask the mechanic who is working on my car a couple questions about the diff. (9:10 am). The diff is opened and draining. I get my questions answered and go sit inside. Ten minutes. Twenty minutes. Thirty minutes. What the ever loving fuck? 10:00 the manager comes in to tell me «we only had one quart of your diff oil, I had to send someone to get it». What a crock of shit.
Not only do I question their pricing ethics, they are just flat out liars. Don’t risk your car or waste your time here. They are clueless, don’t praise ethically and do NOT respect their customers or their customers time.

Just came to thus location where i have been before for all my tire and battery needs. Never again. How are you going to without apology turn away someone with 2 flat tires in 10 degree weather and with 2 kids? Do i want to make an appointment for tomorrow? No thank you

They said they could replace the inner tube in my 4″ tire off a snow thrower. I took the tire and new tube in, well an hour later was told the tire will not hold air and they suggested I go get another inner tube. So, I did. 90 minutes after that was told the 2^nd inner tube would not hold air, saw a puncture in the tube. That was a Sunday and I was told there was no manager there. Next day I called Ike, the manager and was told they cannot replace inner tubes and was offered a free oil change. Well, if you cannot do the job then why did the people there try and do it 2 times and ruin 2 inner tubes? May be good with vehicle tires I do not know. Russo’s in Naperville fixed the tire in 15 minutes.

I had a Honda accord 1998. i spent a total of more than $ 5,000 in a year. I had my radiator serviced once some dome fuck that worked there put anti freeze in the engine. I found this out later on. On my way home i hear noses in my engine and the horse pipe exploded. We went back to this place and the fucking Pakistani manager would do shit about it. This place basically fucked up my car. If you wanna get your car fucked up then go here if no then stay away from this shit place. I was out raged by this incident…

All Cadillac Deville owners, whether former or current, will know of the reputation that they have for leaking fluids, and being expensive to repair. Ours happens to live up to this reputation, but what can I do? My wife really likes the car.
I knew that the car was leaking fluids. We add oil and coolant on a regular basis, but an abrupt change in the fluid leak rate prompted me to check for the cause. As I feared, the seals around the water pump, and the pump itself, were going. I suppose after 140k it was time.
So, I had them change out the pump. Yes, I know it could have been done cheaper elsewhere, but my past experiences with Ike and his crew have been good. (We have more than one car serviced there) As long as we had to open, we changed the original belts and hoses out… seemed like a sensible thing to do.
Now it gets fun… picked up the car, and they told me there were some problems with the idle. I could have left it there with them to work on more, but I needed the car to pick the dog up on time from the groomers. They were right. Not only was the idle unsteady, there was a check engine light, and rough shifts, and no acceleration… all intermittant.
Took it back, and they figured it out… the inlet coupling had failed. The old rubber had hardend, and during water pump replacement it had given way. This had somehow lead to a failure of the throttle position sensor. At this point I am bracing for another five hundred dollars, but the only thing they ask me to pay for is the coupling. They eat the cost of the throttle position sensor, and the the labor in the changeout.
The story doesn’t end here. The next day, the check engine light is back on, and I take the car back to NTB for a third visit, and this time, they go over everything with a fine tooth comb, only to find out that the sensor they had just put in was a dud.
They changed it out, no charge, and I was on my way, and my wife has her car back. She’s happy, and I’m happy.
Why? After all it took three visits to get right…
Well, anyone who owns a well worn used car, knows that a repair can lead to surprises. Needing more than one visit is par for the course for some repairs.
They dealt fairly with the cost, and they got the job done in the end. With an old car, its important to have a shop committed to making it right at a reasonable price, because inevitably, it takes more than one visit.
Could I find a less expensive place to service my cars? Maybe. But as long as Ike and his team are honest and fair, and committed to making it right, I wont even bother to look.

Stopped in 1 night close to closing time but the doors were open and guest were still waiting for their cars for a tire repair. The clerk at the counter very rudely told me that they have ZERO time for a flat repair, they were closing and not willing to do the repair. I asked him if a manager was available so that I didn’t have to drive my car to another shop and risk ruining the tire further and possibly wrecking the rim. He told me the manager was busy working on a car and couldn’t come help me. So I left and I tell everyone how they were unwilling to help a woman in need and that I hoped their wives, mothers, sisters, or daughters were never in need of car repairs and be turned down for service! I drove down the street to Firestone and got the repair done quick and effeciently and cost me next to nothing!

Used to have nothing but accolades for these guys in St Charles, that is, until last week when I spoke to the store manager about getting some suspension work done. He tells me to call back the next day because the day I phoned happens to be the day they make schedules for the week.
I call back the next day and make an appointment a handful of days later and am all set. The day before I’m to bring my vehicle in I call again, just to make sure I’ll not be driving more than an hour to them from the city, and they tell me I’m still good to go.
Running a few minutes late the day of, I phone Ike to let him know I’ll be five minutes late and it’s at this time that I might’ve been better off to simply hang up and turn around.
The store manager (I believe his name is Ike) tells me that not only will the mechanic that I’m used to seeing work on my vehicle not be at work that day because he was scheduled to be off, but Ike calls the employee that confirmed the appointment and even puts him on speaker phone in front of me. Talk about an absolute breakdown in leadership, actually placing blame on an underling in front of a customer. Ridiculous.
After this, Ike asks me what exactly I wanted done to my front suspension and I explained to him in as much as I thought he’d be able to understand (from prior experience, I’ve come to learn that Ike knows very very little about fixing cars) and he begins to berate me, the customer, for not having had gotten permission for the work I’d wanted done with management, before making my appointment.
I cannot fathom not apologizing for an honest mistake, much less making the customer feel as if the appointment should never have been made to begin with as it wasn’t given permission, and honestly, throwing his employee under the bus RIGHT IN FRONT OF ME is to put it bluntly, appalling.
Talk to the guys in the garage, talk to the guys at the desk, STAY AWAY from the store manager. He’s not interested in the two and a half hours drive to and from his shop you’ve to endure for naught. He’s not interested in the repairs/​problems your vehicle has (he won’t understand it). And he’s really not interested in creating and maintaining a professional, respectful work environment for his employees.

have used ntb before with good results, these guys in st charles are full of it, say one thing and then .boom heres your price, way high on everything… my fault for goiing back, today nov 13, went in for their promotion 2 for 1 price .they must think we are all stupid, or old ladies over 75. dont go here, bthey lie

This is my first online review — ever. The service I received here was so horrible that I had to warn the masses.
I brought my car to this location because of the proximity to my workplace. The oil change I was scheduled for was supposed to include a tire rotation and multi-​point inspection and as I was the only one there, I was able to watch them work on my car. They never even looked at my tires and I didn’t see them bothering to inspect the rest of my car. 40 minutes later, the service manager brought me my keys and I called him out for not rotating my tires. He made up an excuse that they «couldn’t be.» I also asked him about the inspection, which he blew off with an «everything’s fine.» No printout or verification that my car was inspected was provided.
Take your car here if you want to be treated disrespectfully and if you don’t mind paying for services you don’t receive.

We’ve had great service here every time we’ve come. So far we have purchased 2 sets of tires, and several rotations at this location. We’ve always gotten quick and polite service each time. Their waiting room is very clean and has a pop & candy machine. They have the standard coffee maker an a TV also. We recommend this location if your in need of a tire shop. Ike always takes care of us and is super friendly.

I have had really good experiences dealing with the NTB in Lombard on Roosevelt, so I was really excited when one opened in St. Charles walking distance from my work. I’ve tried them four or five times now, and I’ve never been happy. I keep going back for the convenience, then remember that I really dislike this location.
I am pretty sure that they’ve convinced me to get things that I didn’t really need — I ended up spending over $ 600 one day, then my auto-​mechanically inclined neighbor basically told me I had been had.
Then twice I went with coupons of some sort, where they’ve said something like «Complete Oil Change for $ 18.95,» and then it ends up costing $ 26 or something other than $ 18.95. The first time this happened, the guy took the coupon and so I didn’t have proof when it came time to pay. The next time i had a coupon, I made copies, just in case. Sure enough, the price wasn’t right, I asked why, and they guy was like, «No, this was only for $ 5 off.» But it clearly says, «Pay only $ 18.95,» so what gives? Well, I am not an arguer, so I payed the amount of his lame excuse. I’ll just really remember not to go back this time.