Pep Boys Auto Service & Tire

My car had what I can only describe as catastrophic engine failure, the motherboard fried out and the car was useless. Steve was the best possible guy to help me with the problem. Because of the extensive problems on the car, Steve had to get a part from a nearby dealership (dealership only part) and he personally dealt with them. For example, Steve stayed at the dealership to make sure they would get it done asap (same day) and he would not take a delay from them for an answer despite the dealership trying to make me wait an extra 3 – 4 days. This only scratches the surface of what the guy went through to get my car back to me as soon as possible. I have never had such good service with a mechanic and I highly recommend this Pep Boys.

Excellent repair shop! Under new management with a friendly and knowledgable staff! Competitive pricing and honest mechanics.
Bring them an estimate on any car repair from a local repair shop and they will beat it by 10%!!! This also works for estimates on tires as well!

This is a strange establishment. I have been there multiple times with mixed results. Every time the stuff is different — the mechanics and the supervisor-​like person. There were an obviously skilled mechanics and also several on the opposite side of the scale.
On the positive side — there is no waiting time (because they are under booked). You can get in quickly and get the job done. If you are going there for a simple/​straightforward service — you have a 90% chance to be satisfied with the quality of the service — meaning you will not be back for corrective service.
On the not so positive side — their prices can be inflated by 50% easily. For example I got a bad AC bearing (on the compressor). The quota here went to about 1500, while the local reputable garages asked for 850 – 900. The labor cost is within 10% the same in the area, so the other «stuff» added and related to this repair was driving the price up.
The ugly side — the up-​sell. They do not use every occasion to up-​sell you a repair, so people can get fooled when they do so (in about 30−40% of my visits they tried). About ¾ of the suggested by them services/​repairs turned out to be unnecessary or «strange suggestion» when I ask for a second opinion at local reputable garages with PAYED inspection. So it is very uncomfortable when you get here a suggestions for a safety related repairs — you do not want to take chances and thus you have to go elsewhere to check that explicitly — waste of time and money in majority of the cases.

I got there for an appointment for tires late and the people there were so helpful, despite the fact that they were supposed to close at 7, they ended up staying until almost 9 to get the job done for me. I am so grateful and will continue to give them my business for years to come.

This location is convenient to my home although it is a little challenging getting in and out of this location at the northeast corner of Randal and Route 64. I brought in competitor’s coupon for oil change which they cheerfully honored. While doing the oil change, they brought issue of potential need for new struts. I took the information and did not have them do the work. There was no pressure and they provided me with a written quote to consider.

Made an appointment twice and when I went in each time they said they had no record of appointment. First appointment was made over the phone and second in person. Not sure how that can happen twice in a row. On another note I watched an employee take a customers car to pick up lunch for the other employees. Seems a bit unprofessional. Although they were helpful in my situation and updated me promptly as they progressed with the service, I would still not recommend them.

I wish I would have read the countless one-​star reviews on here before I took my car to get serviced.
If you’re looking to get completely ripped off all while receiving the worst customer service of your life, then you’ve found the right place!
I took my car in because my check engine light was on. When I made the appointment, they never told me that I would be charged $ 90 just to have them plug the code reader into my car. Not to mention that their website says it’s FREE to get the light checked. When I questioned them about this, the horribly impolite mechanic named Cody, told me that I should thank him that it’s only $ 90 since it’s $ 150 across the street at a different place. Seriously?! It’s free at Auto Zone and your website says free too!
Then Cody wouldn’t accept my 10% off coupon just because the computer wouldn’t recognize the code. Not because the coupon wasn’t valid, only because the computer wasn’t working. Just another way for them to nickel and dime you.
I’ll NEVER be going back to another Pep Boys again. I advise everyone else to STAY AWAY! Calling the manager, John, first thing in the morning.

I’ve been taking my car there the last few months and they’ve done a great job on my car and understanding that I’m on a limited income. I’m so happy I found a place to take my car and they don’t try to scam me or give me the run around. Very friendly and helpful.

Made an appointment online for an oil change, received confirmation and even pre-​printed my paperwork for «express drop-​off».
When I arrived, I had to wait for 15 minutes because they were trying to fix a mess where they overcharged a guys credit card and couldn’t refund it. Then when it was finally my turn, they said their systems were down and they were booked for the day and he could’t fit me in until tomorrow. The reason I went there is because they were open on Sunday, not to reschedule for Monday. He told me this has never happened before but based on Unilocal reviews it sounds like a regular issue.
He didn’t over me a discount or any other type of compensation.

I went here to get my brake caliper checkd because my brake fluid is leaking and these FUCKERS made it worst than it was before i left the store completely without any brake. DO. NOT. GO. HERE. They will rip you off!

Have been in this shop twice. The first time they properly diagnosed a suspension issue that another garage had gotten wrong. This time I thought my breaks needed work. They could have taken me for a ride, but were honest and let me know that my breaks were fine and the squealing was from something else. Left with no charge and a big smile!!! Appreciate their integrity and professionalism.

Made an appt. for 9 am. They are to open at 7 am. I showed up at 9 and no one was there. Door locked. Had to reschedule. Had a coupon for an oil change and tire rotation. The manager told me my oil change would cost more. So what about the coupon, I asked? Some lame excuse about something. Also he would not rotate my tires, saying the tread was OK as is. Really? You can see the mechanic working through the service window and noticed they kept putting his tools on the back of my car while servicing another car behind me. WHAT? If it happened one more time I was going to say something. He finally removed the tools. They decided to honor my coupon… so what was all that «cost more» about? So unprofessional.

I Scheduled an appointment online at this location and even got a confirmation email. Then when I got there they said they can’t fit me in even though I was the only car in the lot and he saw my name in the system for 2pm. The guy then took 30min just to schedule me in for the next day, by then I didn’t even wanna go back. Place is un organized and they don’t treat thier customers with respect…

Pep Boys St. Charles quoted us $ 400 and 4 hours of labor to repair a driver side power window on a Jeep Grand Cherokee. We were told it needed a new motor and switch. We took it elsewhere and found out a cable on the motor had snapped and nothing was wrong with the motor or switch. Pep Boys charged us almost $ 40 just to look at the thing. We are NEVER going there again!