Roto-Rooter Plumbing & Drain Services

Main line drain backed up at 10pm. We called 8a for appointment and had a tech here within 2 – 3 hours. Called another company who didn’t have anything for the next 3 DAYS (yeah this can’t wait sorry). Experience was very good. Call was answered promptly. I was told I could be taken care of in the next couple hours. They called (dispatch) an additional 2 times to let me know the status of the tech and 30 minutes prior to arrival. Jim came out and was very professional. I had to remove some paneling to get to the access point but other than that went smooth. Jim was happy to answer my many questions about not only the problem (root infiltration) but also the benefits of an outside access which I currently do not have. He wasn’t trying to sell me one, but told me what further options would be available to me if I had one installed (don’t have to be in your basement, can use wider auger line to scrape the whole pipe not just 4 inches which is all they could fit in the basement drain). Cleaned up, wore shoe protectors (even for the equipment). Showed me the roots he dug out. Thanks Jim I appreciate it.
Only problem: I forgot about the coupons. Huge screwup on my part. When sewage is backed up you forget stuff like this. Don’t forget the coupons! Ahh that’s money down the drain!!!

Right before the holidays, a clogged drain was not quite the surprise we were looking forward to. Being in a rush, I scheduled an appointment on my iPhone, which made it much easier for me. When the tech showed up — on time, I might add — he was friendly, courteous and extremely clear in explaining what may be happening. After some thorough checking, our clog was gone. Thanks Antoine, and thank you Roto-​Rooter!

We had a backed up drain in our basement, and after a quick search online, I called Roto Rooter. I was able to book my appt online and received a confirmation notice via email almost immediately. As promised, they called about 30 minutes before our plumber, Gary, arrived, and it was well within the window they’d promised (and that I requested).
Gary was pleasant and kind when he arrived. I walked him through the issue and showed him where everything was and he got right to work! Within about 20 minutes, he had everything cleared up and then talked me through what he’d done. He showed me a couple of things we could do to prevent future situations like this and after taking care of the final details bid me farewell.
I could not be more pleased!