I was referred to Sat-Com by my Home Owner’s Association management. This was my first time using satellite services. The installation was very professional; they had to run some new lines through my garage, but everything they ran was tied up and tucked away neatly. I had the Genie DVR installed, and Dan(owner) sat down with my wife for about 10 minutes explaining all of the features of the remote, DVR service, and DirecTV offerings. All-in-all, it was the best installation experience I’ve had from any provider. The DirecTV service itself is working great right now as well.