St Charles Motorcars

My experience with St. Charles Motorcars was fantastic! I sent an email inquiring if a vehicle was still available, Justin Allen emailed me promptly willing to help and answer any questions I had. I came in at 4:30pm for a scheduled test drive originally concerned that I would keep the employees past their close time of 5pm. Justin ensured me that he was flexible with the time so I kept the appointment.
I was greeted by Brad who stated Justin was with a customer but he would be more than willing to help me. Brad accompanied me on the test drive of the 2010 Cadillac SRX. He answered my questions and provided good, friendly conversation. Justin was able to meet me upon arriving back to the dealership, apologizing for being tied up.
Moving forward, I worked with Brad and Justin to make my next move of applying for finance, having my car appraised and coming to an agreement on the financing payment. Justin at the time was helping another customer but Brad and another employee, Zach, provided updates and told me to hang tight. I relaxed comfortably on the couch watching television.
The entire process was easy, unstressful, and very pleasant. I felt like each party gained something in the final transaction. Brad went to go get my car washed and I did notice he put some gas in the car so I didn’t have to worry about getting home on less than a quarter of a tank or stop for gas.
I would definitely recommend these guys to anyone looking for vehicles with low miles at a very reasonable price! They also offer excellent priced extended warranties which I ended up purchasing after my monthly payment rate was lowered. I can not say enough about the employees I interacted with in regards to how nice and knowledgeable they were. In the future I will definitely recommend their services and possibly be back in future for my new car purchase!
A very satisfied customer,
Laura

I bought an 8 years old GL 450 from this dealer. I talked to Justin, which I found out to be the owner of the place. He is super friendly and was very helpful in taking the time and answering all my questions. Other dealer, OK, some other dealers are short and they seem in a hurry. Not this one.
I emailed him asking for the Carfax which was sent to me immediately. He is on the top of his tasks and knows how to make a successful deal. He is super fun too.
The car is very clean; there were some exterior scratches here and there, which is normal for the age of the car. My only take is that the photos didn’t show these small scratches and this is why it is important to examine the car yourself. One of the photos shows the driver seat adjustment levers «buttons» however, the car was missing one button of the passenger seat. I wish if that was shown in the photos «being transparent». Mechanically, the car runs great.
Again, he sold me a very clean car. I have looked at other MB GL450 and didn’t find a clean one as this one. Not even close. Have you ever seen how the leather of the seats wrinkles after few years? This car had zero wrinkles :)
I also want to add that he did a free oil change which should cost more than filling the car with gas, that I didn’t get.
The business is super clean, I’m not talking about the showroom only, the whole place including the garage and service department is clean. That tells me a lot.
In short, I would definitely buy a car from this place again.

Great guys, great Service and Fair Prices. Very happy with my Purchase. They always seem to have clean cars with low miles at decent prices,

Rip off they do I owe yous and don’t give the parts

I found several cars I was interested in online, I was able to apply for financing prior to my trip to the dealers lot. Justin Allen answered all my question about financing options and the best car for my needs. He was very knowledgeable, and seemed to care about what I was looking for in a vehicle. He made the buying process hassle free.

I recently bought my 2013 Ford Focus from Saint Charles Motorcars and couldn’t be happier with my experience. Zak helped me find the perfect car for me, and was very professional. They work as a great team to provide expertise in the area. I couldn’t believe the lengths they would go to in order to provide me a superb service. I can’t recommend them enough.

Hi, I am unhappy with Saint Charles Motorcars. I purchased a vehicle through them and also added a Vehicle Service Contract that is backed by Allstate. The terms of the contract allow the buyer to cancel the contract and receive a refund at a prorated amount. In the 1^st 60 days, Allstate will pay a full refund but there may be a $ 50 cancellation fee. The terms of the contract say the buyer would need to send a request in writing to the seller of the contract in order to cancel it.
I wrote a brief letter requesting to cancel it, got it notarized, and mailed it to Justin at Saint Charles Motorcars. I spoke to him a few days ago and he confirmed that he received it. He said he needed me to drive back there to do an odometer check. I said that’s fine. I called the business today at 6:18 pm and asked what their hours were. Zack told me they were open until 8 pm. I asked if Justin would be there. he said yes. I said great I am on the way and will see them tonight.
I drove there and arrived at 7:50 pm. They had closed all the doors, put their closed sign up and shut off all the lights. Having just driven 1.5 hours to get there, I was not too happy. I do not believe they are acting in good faith and am offended that I just wasted 3 hours of time and gas to drive back and forth from there.
I am hoping there is something you can do to help or forward this to the person who can help get this resolved.
Thank you,
James K