TCC, Verizon Authorized Retailer

Sheisty sheisty sheisty. Save your time and money and just go to the South Bend store since it is corporate owned and they dont charge an «upgrade fee» which is nothing more than a charge Tcc will make you pay for using that location. Tcc doesn’t have to play by corporate rules and will screw you over, they will tell you one amount and a month later when you get the bill it’s way different, and not just from taxes. Again… save yourself the trouble and go to South Bend or another location. Hell, a kiosk in the mall would be more honest than this place and they won’t try to force their credit card and «upgrade fee» down your throat.

After a year of hell we returned back to VERIZON at the same. FOOLISHLY we had listened to a promotional ad from SPRINT for the «cut your bill in half» plan. So now about a year later the SPRINT bill has never been what the salesman said it would be. We are still waiting for the rest of the buy back cards from SPRINT for our old equipment. Add to this text messaging is hit and miss if it works or not and connectivity is not reliable even in town locally here. Some people we could text w VERIZON, won’t get out texts on the SPRINT network. Some who we are able to text may stop at any time and might or might not work again. Even in our house we have to walk around in order for our devices to connect to SPRINT to.
Worked w NICK at TCC Verizon store at Niles and SJ Drive St Joe.
He worked w us to return to VERIZON was little pain as possible. Getting the new devices set up and activated in a fraction of the time it took with our change to SPRINT. The SPRINT visits lasted HOURS and very little of what the sales people said came true. Complaining to the SPRINT Executive Offices accomplished many more waisted calls and time. During the SPRINT buy back process the person on the phone (who was almost impossible to understand I can’t guess what country they were in). She went thru all the devices one by one with a Verizon person also on the line. She gave us the turn in prices for all the devices. Then in the mail we got a different number of return packages than she had said and then we received now a third number of buy out cards than were told. And with amounts that didn’t match what the rep had said. Going to SPRINT was probably one of the biggest mistakes I’ve can say I’ve made. I was w Verizon for years and I should have just stayed. Thank you to Nick and crew at the SJ TCC Verizon store for making the switch back as painless as possible.