Jos. A. Bank

I’m rather shocked at what passes as customer service at this location, I suppose it’s the result of being a large company that isn’t relying on the competence at any one location.
Let’s quickly go over the issues with this location and forever be done with it: I visit on a Saturday to get a tux, not a teenager’s prom tux or a matchy-​matchy frat wedding tux, but a classic tux because I didn’t want to go with one I’ve owned for a decade. The gentleman who was there was a veteran who suggested I come back when his colleagues who are «more knowledgeable» on tuxes, were in the store. We then had the sort of interesting conversation you have with a competent salesman – he’s the reason this isn’t a 1-​star review (his name his Herb, I think he deserves to work at a better store).
So I duly return and get what can only be described as comically bad service: The sole salesman seemed upset I interrupted his soda and newspaper in the back (by the tux catalogs) and looked like a deer in headlights when I explained my requirements. This was the person mentioned by name. He didn’t understand what a traditional tux vest is supposed to look like until I eventually pointed one out. He seemed confused by anything that wasn’t a prom tux or a wedding party. He had no personal skills. As a business professional I was embarrassed for him so I won’t include his name but just say he was on the floor the day I’m posting this review.
Don’t give this place business, there are plenty of other stores out there – even others in this chain, but why reward a company that employees and trains individuals like this?

I’ve made purchases at other JAB locations but today I just needed to get measured for a tux at an out of town wedding. I called and spoke to Herb, and explained that I just needed to get measured and wanted to know if they’d do it for a fee. He said he won’t charge, but he’d love to help out.
Twenty minutes later, we arrived and Herb provided outstanding service. He took his time, making sure to get accurate results and even dug through racks to make sure the coat size fit well.
He donated about 10 minutes of his time while knowing I wasn’t going to make a purchase, which shows that he knows how to treat his customers. I was very impressed and will definitely purchase my next suit here. Thanks Herb!

Wow, staffed by a balding, horridly spray tanned, failed NY concierge who seems to be emulating various pretentious cartoon characters simultaneously. I believed he actually tilted his head back to achieve the proper angle to stare down his substantial nose at my friend and I as we walked in. While it’s impossible to convey the condescension of his inflection as he drolly queried our need for assistance… suffice to say, it was definitely a cadence he learned while watching Warner brother cartoons while growing up in the 40’s.
Here’s a secret; you’re in a B market store in a Minneapolis suburb. Also, if you’re looking to pull off the David Niven thing… try his pre death look instead.
:)

After having previous better – never good – experiences, they have treated us to a REAL bad experience. Be forewarned…
On ⁷⁄₁₉ I received an email «Loyalty» coupon good for $ 20 off any purchase over $ 20. I’d earned one before and using it went OK. The sales agents really don’t let you shop and look/​consider a purchase – they hover and shadow you. Not consumer friendly.
So considering the prior use of this coupon and satisfactory transaction, I attempted to use the coupon received on ⁷⁄₁₉ with a BAD outcome. Re-​routed our travel schedule for Saturday ⁷⁄₂₁ to get over to the – for us at the time – inconvenient location to use this coupon since it had limited time to do so.
Let’s count: re-​route to get there; find a third level parking space [the movie theaters were if full swing]; park and walk over to the store; walk inside and suffer the interrogation and hovering, till I found the shirt I wanted. Upon presenting the coupon at check out, I was informed that the coupon was cancelled.
«No replacement or reimbursement for my gas just getting here?» No, was the reply.
I was told: «If you have questions, call customer (dis) service.»
I did so from the parking lot, and was told that the coupon was a mistake. No apology, no further info nor recourse. Someone in marketing made a mistake.
My wife and I said: Unilocalers need to know…
(AND someone in their marketing department needs to be fired!)
On Tuesday of this week ⁷⁄₂₄ I received a replacement coupon (oh this trick again?) in the same amount. This time though the coupon expires mid-​week and isn’t convenient for most working people to use. BIG DEAL.
You should know. We ALL should expect more, but then, honor, fairness and professionalism are all in short supply these days – even here – apparently.