Better Life Maids

These girls work hard and fast. I love that I don’t have to supply one thing! And always happy with the results. And they will do their best to rearrange the schedule last minute if I need to change.

Better Life Maids is our regular cleaner and boy, do we appreciate them. They have been attentive to detail, will go the extra step to make everything great and follow up on our instructions. The company has been very flexible in dealing with our sometime last minute changing schedule and it is greatly appreciated. I could not be more happy.

Shamika and her team work hard and have very high standards. Our home sparkles after they have been here and we couldn’t be happier with them!

Olivia and her team were awesome! They were friendly and cheerful and did a great job with cleaning my house; they even wiped down the inside of my fridge (the job I hate the most). Thanks ladies!

The first experience was amazing! I felt like I was walking into my home the day I moved in. No clutter, no mess!

After a few adjustments, Daijah and her team did a superb job on my home. They even went above and beyond by putting clean sheets on my teen’s loft bed! Great job ladies!

Better life maids has been helping us for the last few months while I have been treated for cancer. These girls are so wonderful. If I have an area that I would like more attention they focus on it, otherwise they do a great thorough cleaning. They are always very friendly and so helpful. What wonderful girls they have working in this company. Thanks so much!

This was my first experience with BLM. They were on time, friendly, and did a great job. After going back to school and working full time, I just haven’t had they time to keep things as clean as I would like. It is such a relief to no longer have to worry about this.

I can’t recommend these guys more! EVERY team I’ve ever had with these peeps have been courteous, kind, thorough and detail oriented. My home is sparkling all the time and they’re great with our dogs too! Thank you for a wonderful job each time!

Sierra F. and her team were great! I was impressed that they were able to clean both so thoroughly and quickly. They were a professional team and I’m glad I chose Better Life Maids.

My previous team lead, Sam, moved on to other things and was no longer available (too bad, she was amazing and the reason for my previous 5-​star review). Thus, BLM sent a new girl named Stacey to my home. The cleaning was subpar with many missed areas including totally skipping the laundry room, not vacuuming the master bedroom, dirty kitchen floors and counters — not sure what they did for 45 minutes in my house other than hit the most obvious high spots. Contacted BLM and included photos for their review, and they were courteous in responding and offered a re-​clean which I took them up on. Olivia came back for the reclean and called to ask me which areas to concentrate on. I mentioned the kitchen issues and also said this was a reclean so I expected it to be just that. Came home to find the laundry room again untouched with the grimy floor as I had left it from when Stacey came (laundry room connects from our garage, so naturally the most trafficked and dirty area).
Angela Ricketts, the CEO, followed up with me this morning after the reclean and left a very nice voicemail. She said I could call her back and I tried. Got the automated phone message system which said press 2 for existing customers, which I did. After a 3 – 5 minute automated message loop, the system hung up on me before I could possibly leave a message. Called back immediately and pressed 1 for new clients — immediately the phone was picked up — amazing! I informed Heather how the areas I sent photos of (!!) were still NOT addressed! Ridiculous. I cancelled the service right on the spot after six months of using BLM. The kicker? I received surveys about my experience and I filled them out truthfully giving 5 stars for phone courtesy and such, and 1 – 3 stars for actual service. They PADDED THE SURVEYS with the «easy to achieve» things (i.e. how was the report after the service — it’s automated, so it’s always a 5-​star because what is there to mess up?!), and then the REAL STUFF (i.e. did they do a good job cleaning?) gets de-​prioritized because the survey is weighted such that you will likely give more 5 stars than 1 – 3 stars (they are super nice on the phone, with scheduling, and in email, so I gave 5 stars).
Thus, my reviews of terrible cleaning turned into 5 and 4 star reviews on their ReviewBuzz page, and I can’t go back and amend. This is ultimately the most insulting thing because it looks like I’m recommending them when I’m ABSOLUTELY NOT RECOMMENDING! Utterly fed up and glad I cancelled. Just chatted with a girlfriend here at work that also used to use them until she moved. She said she had the same problems with the service, and is not going to use them in her new home either. Very disappointing.

Love not having to worry about cleaning with 2 kids! Great job every time!

We love coming home to a clean house!

It was fantastic to come home to a sparkling clean and fresh smelling home! A few minor items were missed initially but they were more than willing to come back (immediately) to re-​clean and so i would definitely recommend them. VERY professional and having never had a maid service i was kind of scared. but their professionalism ensured my comfort! Ill use them again soon!

Julie and her team did a wonderful job. I appreciate the attention to detail and knowing that our home is clean!

We have been using Better Maids for about a year now and I am always very pleased. They are courteous, on time and they do a nice job of cleaning. We have a lab and he sheds like crazy and they are diligent in getting all the hair cleaned up and they suck it up in their vacuum cleaner and take it with them. I love it.

Very professional and good at what they do. So nice to come home to a clean house!

A very thorough and professional job as usual.

We’ve used Better Life for a couple of years now, and just switched from monthly to biweekly. On this visit, the team was down a person, but still did an amazing job. The house smells fresh and everything sparkles. Highly recommended.

This review is for Brandy only. She’s amazing! She’s very nice and always does a great job cleaning the whole house within the short time frame. I don’t understand how that’s even possible! It would take me days. She always asks if there is anything in particular we need a special focus on and she is very professional. We’ve tried a few cleaning services and no one else is able to do the amount of work in a 2 hour time frame for the cost. We definitely get our money’s worth.