Nordstrom

Minor correction: Westfield mall Nordstroms’ service has gone downhill… Maybe the brand has overall? I know it ain’t Neimans/​Saks but it should be greater than Macy’s/Dillard’s. Or at least it used to be

Great iced latte

This is a decent nordstrom. As i live close by, it’s convenient for me. I love ebar lattes, so i usually am here at least once a day. The men’s shoe department is decent and does carry faragamo. I also like their variety of men’s casual and dress, socks. Most of the staff is pleasant. Not my favorite mall, so usually use the nordstrom entrance, grey my latte, shop, then out. I usually don’t go past nordstrom.

Don’t have an app that allows you to shop, check a particular store’s inventory, and then not have the item, after you drive to the store. HUGE FAIL NORDSTROM.

I usually order online to take advantage of free shipping and returns, but if I am in a pinch, I will order online to pick up in the store. At the Galleria, there are 2 designated Nordstrom store pick-​up parking spots. Once you get to the parking spot, you can call the number (on the parking sign in front of you, or the phone # in your confirmation email) and the item you ordered will be brought out to you. They ask for the color of your car in order to find you. You will need to provide your ID and sign in order to verify your identity. I waited in my car for about 7 minutes after placing the call.
When I do go inside to shop, I have always had great service. When asking for assistance while looking for jeans, I was given many options in my price range, and I was continuously checked in on while in the changing room.
There is a reward program for spending a certain amount here– can be tied to your debit card or you can sign up for a credit card.

I have mix reviews about this location. I love norides in general and am a frequent shopper! especially online! This has a very poor selection. They do not have as much as other stores but then again, they area a small store. I use to shop here all the time but realized that there’s just more online and other locations. A guy in women’s name brandon use to help me all the time and i was actual surprised he remembered my name overtime i came in to shop! sure i dropped tons and tons of $$$ there but lately it seems their selection has gone down within the past few years. the last couple times i’ve been there brandon was not there. I’m not sure if he’s still with Nordstrom but he was one heck of a good SA! The people in the shoe department… i don’t know what to say about them. i’m aware that they work off of commission so i’m not there to waste time wanting to try on a whole bunch of random shoes just for the hell of it! I’m there because i want/​need something! Anyways, I was looking at a pair of valentino’s and the SA that was helping me was absolutely rude! Oh well, his lost on commission, i bought elsewhere! I barely shop here now due to costumer service and lack of selection.

I’ve always enjoyed excellent service at this location and the West County store. Employees are helpful, without being pushy, which is a huge plus! And if they don’t have the sizes you are searching for, they will call around and get it shipped to your house at no additional charge. Prices can be steep on certain items, but the sales are good. I would have given it 5 stars, but parking is not easy, and I was approached by a particularly aggressive beggar right outside of the store, in the mall, yesterday afternoon-​so a little uneasy about that. mall security?

Working with Victoria in dresses was like a dream today! She helped me with a return and then purchase a gorgeous dress. Thanks so much!

Poor selection and poor service for a Nordstroms. Westfield mall is 100x better. I saw 7 employees in total. 4 behind one register chatting about «cute» customers and 3 behind another just chatting with each other. This is generally atypical for Nordstroms. Enough said. Still love their return policy but I will not return to this location

Hello? It’s Nordstrom! Someone always helps me and BF. They’re always pretty knowledgable. I have never walked out disappointed. Actually, I don’t know that I’ve ever walked out without a pair of shoes. :)

Mascara Madness is today only! Buy 2 get 1! Free shipping if you can’t make it in! Call or come see me. I’m Andrew!

Amber Thornton in Customer Service is a Rock Star! She made a (long-​distance) return + exchange incredibly easy and went to great lengths to make sure that I was taken care of. Absolutely one of the best retail customer service representatives I have ever worked with. Thank you Amber and Nordstrom!

Shopping here is easy. The associates are helpful and sincere, the displays uncluttered, and prices varied enough to fit every mood.
The St. Louis location was a very refreshing visit. Everyone is pretty low key here. I had come straight from yoga and didn’t feel judged for not «dressing up to come in» if you know what I mean.
The free tailoring option ensures the best fit.

First of all, there is very helpful staff here and this was my first time in Nordstrom.
I had no intention of buying anything and I just came in to browse around because :
1. I knew they clothes would be more expensive than I am accustomed to and I thought every shirt or pair of jeans would be $ 300-​$ 400 or something like that (LOL).
2. I am plus sized and was skeptical of whether I’d find anything fashionable for my figure.
I came in the store and went to the right and I saw some winter coats were on sale. I have been wanting to get a coat and I thought «why not just check out what they have», and I had no intention of buying anything. A friendly staff member (who was plus sized and her outfit looked lovely!) acknowledged my presence and helped me decide which one to try on in the dressing room. The dressing rooms were very nice and as soon as I put the coat on I knew I was gonna buy it.
I did in fact buy the coat and I think I payed in total about $ 130. That was more than I thought I’d ever pay on a single pair of clothing but I felt it was worth it. I left very satisfied with the two women working there who helped me because they were pleasant and appeared as if they were genuinely happy to serve me.
I wish I would have browsed around more but I didn’t want to spend more money LOL. I have never really bought designer clothes or quality fabrics before but from what I have heard about nordstrom, the fabrics are of higher quality so IMO it’s worth spending more money on them (and this is coming from a person without tons of extra income to spend).
It wasn’t nearly as expensive as I thought (judging from the few things I saw/​I wasn’t there long). Also, if you are plus sized don’t feel intimidated to stop in, the staff was warm and welcoming. I will definitely save some money and come back here to shop. My only suggestion is to at least have an idea of what you specifically want to get (like a coat, handbag, or dress for special occasion) b/​c I can see a person dropping a few hundreds here on random things.

Of the two Nordstrom stores in St. Louis, this one is the lesser of the two in my opinion — even though it’s newer. I had very high hopes for this one, especially since it was under construction for about a trillion years, but I was quite disappointed with the finished product in actuality.
The two highlights I will grant this Nordstrom are that it has a big women’s shoe section and a big pj /​lingerie section. There. Done.
Other than those two things, though, this is a pretty average Nordstrom. The juniors section is smaller than West County, as is the dress and designer section. It has a café which is exactly the same as the West County location. The men’s and kid’s sections are negligible as always, and more than overpowered by the handbags and cosmetics on the same floor.
The staff is friendly as they’re all trained to be, customer service takes it to another level, but the stock and whole package just fail to shine as some Nordstroms do in my opinion. Eh… it’s fine but not spectacular, and I’ll go to another Nordstrom over this one when given a choice, but that’s just me.

Very helpful staff with a return I needed to do.
Thank you!

I had THEE best experience today at Nordstrom! It was definitely the exception to the rule, but it is still one I feel inclined to share.
I traveled overnight from Denver to St. Louis and upon arrival, I realized that I was completely out of my Chanel eyebrow liner. (Brace yourself for the next piece of information…) Lacking eyebrow liner is NOT a good thing when I am coming home to see my family. See, there is a strange competition in my family about eyebrows; and not to toot my own horn, but mine typically take the cake!
«What will I do? I’m seeing my Aunts in t-​minus 1 day and I won’t be able to fill in my brows!?»
So, I venture into Nordstrom and visit their Chanel counter. I am immediately met by a super cute girl named Chelsea. She was bubbly, more than informative, and she was even polite enough to allow me to rant about my «situation». Long story short: she & I collectively located the perfect replacement for my lovely liner and I was one happy girl. UNTIL, she delivers the news that they’re out of my shade! I, in desperate need, then ask her if we can work out me purchasing the sample. After a brief hold while she consulted her Manager, she returned with a gift. She gave me the brand-​spanking-​new sample for FREE!
Early Christmas present? I think so! (PLEASE NOTE: As mentioned earlier, this is the exception to the rule. I am not encouraging people to run into the store to receive free items… but I HAD to note the level of customer service this location has to offer!)

Oh Nordstom, where have you been all my life?!
I love this place. Their jewelry, makeup and lingerie counters are spectacular and the service is amazing.
And if they don’t have something in store, they will ship it to you free of charge and also do free returns.
I usually freak out in large department stores and get overwhelmed but Nordstom is so beautifully organized and welcoming that I always can’t wait to go there.

This is the best Nordstrom and best department store in St. Louis! Very good selection. Great salespeople.
The clothes, bags, shoes, and jewelry are great!
Good restaurant, good ebar, clean bathrooms too.

Although I cannot spend as much money here as I would like, I will say I have had nothing but great experiences at Nordstrom. Today was a typical day for me… all looking and no buying. This particular store offers my current favorite designer: Jimmy Choo. Since becoming obsessed with one of his handbags (this season), I enjoy coming to visit it from time to time because I will probably never actually buy it.
One of my favorite aspects of all Nordstrom’s is the bistro. When I lived in Dayton, my mother and I would regularly drive to Cincy to shop and eat at their Nordstrom bistro (they have a bleu cheese and pear salad that will knock your socks off). It has a very high class feel without the price tag AND they give you free, deliciously crusty French bread. What more can you ask for? But… it gets better. Once you’ve finished your meal, you can stroll on down to their café and get a great cup of coffee to sip while you spend your whole paycheck on a purse.
Their selection of handbags and shoes makes me so very happy… whether you want Marc Jacobs, Michael Kors or Burberry — they have it all! They also offer a loyalty card that can be linked to your checking account to give you access to special members only events. It’s completely free to sign up. This is definitely my go to department store for designer goods.

I had a bit of a weird experience yesterday. I was wearing my favorite (old) pair of skinny jeans and somehow ripped the seat of them in the car on the way to the mall. What an embarrassing ordeal. I’ll skip those details and get to my Nordstrom experience.
We had so much shopping to do, my husband was scheduled for a suit fitting at Brook’s Brothers and we were an hour away from home. Our time was limited so going home was not a good option.
I have never shopped at Nordstrom’s before but since we entered the mall at Nordstrom’s and there I was with a big rip in the seat of my skinny jeans… I couldn’t very well traipse all over the mall like that. I needed some new pants quick!
I ended up with an awesome pair of new skinny jeans! 7 brand, one of my favorites! Merry Christmas to me!
The salesgirl was so helpful! I have never had that much help finding a pair of jeans. Not only that, but she really helped to make sure the jeans fit properly and that I was happy with them. I didn’t tell her about my «emergency» situation. I was able to pull my shirt really, really low while she scurried around to find me some jeans to try. She pulled several pairs of jeans off the racks and took the time to help me decide on the right pair. She also gave me several good tips for finding the best fitting pair of jeans.
My 7 jeans didn’t cost anymore here than they would at Macy’s or elsewhere, for some reason I thought they would. And the service exceeded what I have experienced elsewhere when buying a pair of jeans.
Oh, and I walked out with a very reasonably priced shirt in addition to my jeans purchase. That was a surprise.
I will have to limit my Nordstrom’s excursions to important items that need to fit perfectly, like jeans or certain shoes but I’m definitely a fan and a customer from now on.

I know, I know, I’m reviewing a chain department store… but I really have such positive experiences here that it’s worth documenting!
Let me first start out by saying that I am by no means a baller so I don’t frequent Nordstrom that much for the sake of my wallet, but when I want certain things it gets the job done right. You know those staples in your wardrobe that HAVE to fit the right way? I’m talking jeans, a great black dress, boots, etc. That’s when I go to Nordstrom, and I never leave disappointed. The employees are consistently helpful, the items they carry are of such great quality, and ummm can we talk about the fitting rooms? Each one has its own mini stage to stand on and they’re absolutely gigantic. Oh and the lighting doesn’t make you want to live off of salad for a week after trying something on.
I also love the café… I’m not even kidding, the sandwiches they have there are four (maybe even five) star worthy. Chicken, swiss, bright red tomatoes, basil, spinach, and chipotle mayo on country bread? Just the energy boost you need in order to shop to your highest potential. Yum.
I love me some Nordstrom. I need to love me some money in my savings account, but we’ll just ignore that for now.

When I first heard that a new Nordstrom would be opening at the Galleria I was skeptical, given the level of buildup surrounding the store’s opening and the fact that the Galleria could not support any more retail tenants. For a time, new stores were coming in left and right (including what I refer to as one of the smallest True Religion outposts known to man – I digress).
When it comes to this location of Nordstrom, it seems that the rumors are true – it is indeed an A store. The shoe selection, just from my cursory walk through, appears more robust than at the West County location, which does not carry Jimmy Choo (shoes or handbags). Overall, the space is open and bright. The selection of paintings, especially on the second floor, adds an inspired touch, strengthening the case that art and commerce (shopping) really do complement one another.
The café was what I came for on this visit. Located on the second floor, the café is more spacious than its West County counterpart and not nearly as crowded. The windows don’t really provide sweeping vistas (unless one considers parking lots breathtaking), but having a view to the outside is always a plus. Even at the café, a high level of customer service is evident. As an example, the server provided, with only the merest of prompts, a copy of the recipe for an addictive kalamata olive dipping sauce that was served alongside an order of fries. What makes it even better is that the café is located on a floor that’s home to some of my favorite lines, including Rag and Bone, which I had not seen at West County. I will definitely be coming back for the café and to browse: bring on the half-​yearly sale.

I finally got around to checking out the new location today. Thankfully, for a beautiful sunday afternoon the mall wasn’t that crowded. Nordstrom was practically empty.
I dunno. I mean. it’s Nordstrom so it can’t be bad. The store was immaculate and nicely laid out. I guess I’m just not high fashion enough for them. They had a few beautiful pieces but I like the other Nordstrom a lot better. I find the clothes there a lot more wearable! Somehow, I just don’t see myself wearing a floor length blue fake fur jacket like they were selling here.
I guess they’re too used to people coming in just to check the place out. I spent about half an hour wandering around various departments and never once had a salesperson approach me. I can’t even look longingly at a dress in the West County location without someone asking me if I could use some help. That’s what I’d expect from a Nordstrom.