Thrifty Car Rental

Terrible company. Horrible service. Lies upfront. Fraudulent charges afterwards. Go anywhere else for your car rental but here trust me I’ve more than once experienced over the line questions from them and rude attitudes. I took my issue to management and no one even called me back for months. In Colorado they charged me for the toll road their building is located on. really? no thanks. This company won’t last. DO NOT Patronize.

I would give it a zero if I could. I realized that I should have requested a non smoking vehicle because the car I rented was a disgusting rolling ash tray. It looked decent on the outside but the inside was covered in hortible stains. So badly that we had to put blankets on the seats, just so my kids could sit on them. I have rented cars in the past from other companies and never been given a car in this condition. I will absolutely never do business with them again.

I was overall satisfied. However, the car was not clean on the exterior. It had bugs smashed all over the front bumper and on the windshield where the wipers dont reach. However, that is not why I was disappointed. I reserved on hotwire and thrifty was the least expensive by a few dollars. Well, when I arrived to pick up the car, I was told I couldnt drive it to Texas as it isnt in the allowable area. I was told I would have to pay an extra $ 20 a day for that option. The rental clerk dropped it to $ 10 a day as a «courtesy.» I rent cars several times a year for long trips. In the past I have used Budget and Enterprise and never had to deal with this.
I would have refused the rental if I hadnt been on tight schedule.
I will not use Thrifty again as this hidden charge made the rental the most expensive instead of the least expensive.
Only reason I didnt drop my rating to one star is that the car had no problems and the rental agent was polite and courteous.

Great experience. Staff was very friendly and helpful. Very satisfied with the minivan I rented for our family vacation.