Enterprise Rent-A-Car

I was here for a month for work and rented a car every weekend from them.
All the employees here have a great, flowing run of the place. One employee can be helping you out one second and then with a flick of the wrist another can be helping you out the next with a flawless transition.
All the employees strive to put the customer first, and always try to do what is best for the situation.
The 4 times I was here have been my best car renting experiences.
Also, everyone there is funny. They perfectly combine horseplay with business, and I was never once disappointed.

Great service everytime that I deal with Enterprise St. Marys. I have been using this business for years and never had a complaint.
Glen G.

The absolute worst experience with a rental company, where do I start, I called to get a reservation on a rental car two days in advance and I was given higher prices by a young lady and in the process of me having questions, I heard her hang up on me, I heard her put the phone on the receiver. I called bk and spoke with a gentleman who was very monotone and had no customer service whatsoever, I told him I was hung up on by The young lady and he said «Oh»! I then asked for Brandon who we usually deal with and he said he was busy, I left my info and he never called bk, I called back the next day and Brittany answered the phone which was the young lady who had hung up on me, and I then asked for her name and she said her name was Lana and that she she didn’t know what I was talking about, I then asked for the district mgrs number and she gave me Brandon’s office number and in which I found out when he picked up, I also found out that Lana wasn’t an employee there it was actually Brittany, how professional to lie to a customer, I still haven’t heard back from the district manager this was a few days ago, just sad, hopefully they gave me the correct # for her. They will never get my business again ever, I will surly drive to Jax which is out of my way, simply bc they have terrible customer service and I wouldn’t recommend anyone to waste their time there, the reviews aren’t bad for no reason.

Enterprise lost a whole family of customers this week. Last week my mother passed away and I had to travel to her funeral. We are on limited funds so I called around for the best price. Having dealt with Enterprise for years I decided to go with them. I asked for all the fees up front including insurance and asked for the basic insurance. When we got there last Thursday to pick it up I was shocked at the additional $ 200 deposit. I made sure to tell them to add the insurance and prepay fuel at 3.03 a gallon as stated on their sign. I was told we would be getting the $ 200 deposit back which I needed to repay to the person I borrowed it from.
Then today I was only credited a $ 74 refund. I called the local Enterprise and was told they would call me back. Hours later I had to call them again and was told they took insurance at over $ 50 (was informed it was by day and not flat rate like originally told) out of the deposit and fuel that added up to be more than the 10 gallon fuel tank on a Fiat would take. My husband wasn’t happy with this so we went to the local store. This is when the manager said and I quote, «It’s like we discussed we took the insurance and fuel out of the deposit to help you out. We don’t normally do that and everything is paid up front.»
This is a problem because I never asked for any help. I never discussed anything with this man nor talked to him on the day of rental. He was to busy talking to the higher priced customer that came in after us. We wanted everything listed and paid for up front. That’s Enterprise’s quote, No hidden fees, well that quote is a lie. I’m very upset. I’m telling everyone I know not to do business with Enterprise again.
Update: Talked with their customer service and was told they would be send part of the money back which seemed fair but a week later no money has been credited to my account which proves they are not an honest company at all.

We rented a car from this Enterprise to drive around for the weekend we were in town. They gave us great rates and super upgraded our car for free! There was also an option to buy gas for the car for 75 cents cheaper than we could get at the pump ourselves, so we had no hassle trying to fill the tank only as much as we needed to. Excellent customer service from these guys too! They aim to please!