Kline Volvo

Kline Volvo has always treated me well. I have bought two vehicles from them. My most recent is the new 2016 XC90. I had to have a service done and they fixed it right way. Thank you for the prompt and great service!

Scott Muellner, service consultant at Kline Volvo, has always provided exceptional customer care for the past 20 years that I’ve owned Volvo wagons. Recently my 2006 wagon with 182,000 miles needed major repair work on the engine. I was told by Scott the anticipated cost for repair would run in the thousands. Upon my return the next day to pick up my wagon, Scott informed that he was able to source coupons and discounts to reduce my costs by hundreds. Scott has always gone the extra measure for his customers as he did not have to do extra work to help reduce my bill. His efforts are always greatly appreciated. He is the primary reason I’ll purchase my next wagon from Kline and have it serviced there even though I live across the Metro and only 10 minutes from their primary competitor. Thanks Scott.

Scott Muellner and the service staff did a great job of installing Apple CarPlay in my XC90. They kept me updated throughout the process and the new application works great on the car. Thanks again Scott!

Loved working with Sara and love the car!
She was so helpful and easy to work with. I’d do it again in a heartbeat.

Another first class job by Kline Volvo. Thanks Jody Landburg for making my experience exceptional.

My experiences at Kline Volvo have been universally excellent. The staff, particularly Wesam Kouj are helpful, courteous and go out of their way to make sure each customer is satisfied. thanks for a great experience and a wonderful car!

Karleen Byrnes makes going into a car dealership an easy deal. I admitted my BMW had seen better days and I was about to get behind the right ball. She encouraged me to give Kline a try to get my new wheels there. They gave me a price on my car I couldn’t refuse in addition a written price on theirs. There was a light on the dash and they took care of it free a week later. I’m a hairstylist. I have sold dozens of cars for dealerships. I always have widows who need a man to help them. I’m a guy you want on your side. Gossip, good or bad, is an endless supply in the salon trade! This is a five star experience.

Bought a used BMW. After purchasing in the evening, the next day I brought paperwork back from my trade-​in. I discovered a crack in the windshield. I shared it with the saleperson and general manager (who looked at). They said they would get back with me. I then proceeded to get a ticket for not having a front license plate on the car. I emailed them several times on both of the items. I have not heard a thing from them. I did get a birthday greeting wish. Skip the birthday wish and deal with the problems. I guess they can sell cars but don’t have a customer service department.

Kline Volvo in Maplewood is a very small, but high volume dealership. There are 5 salespeople, 4 managers and that’s about it. The building is quaint, but never at a loss for amenities or vehicle inventory.
I enjoyed the small and manageable size of the dealership, but at times found it slightly annoying. You don’t have much space to yourself. When I was close to striking a deal, it seemed like every manager came out of the woodwork to inquire or offer assistance.
The staff seems to align with the upbeat, albeit peppy, Swedish Volvo brand heritage. Yea, they’re a bit sassy. But it’s in a good way.
My salesperson was Johnny Rogers and I worked with used car manager was Paul Sebastian. Email communication with the dealership is somewhat troublesome – I guess all of their email accounts aren’t synced together. So, I was proactively calling aka «hustling» this deal. The two were not overly aggressive and listened well to what I wanted, what I was willing to spend, etc.
Be leery of financing through the dealership. Externally seeking out alternative/​better rates could yield more positive results (it did for me). But be mindful of how many different banks you’re checking into financing with. Each institution pulls your credit, and too many apps create a negative impact on your overall credit score. They will likely match each other if offers are in writing or via email. And understand how much, or little, .5% impacts your wallet.
Also, manage your expectations – this is a likely a big purchase, with many variables. Take them one at time and prioritize the importance and impact of each. Think creatively with your negotiating. Are there any other essentials, or costs you’ll likely incur outside of MSRP? Think floor mats, window tint, CPO warranty, etc.
In the end, I left with my white 2013 Volvo XC70 quite happy. A few minor hiccups, but driving home in my new vehicle (and being done with this big decision) feels great.
Ultimately, I would recommend Kline Volvo to the consumer who wishes to interact on a more practical, down-​to-​earth level with dealership staff. Everyone is available, accessible and more than willing to help.

I first heard about Kline Volvo when I received a coupon in the mail, which I love coupons, but how did they know I drove a Volvo???
Well anyway, I went in to see them because my dashboard was deciding to flash a couple of its fancy lights at me, telling me something could be wrong.
I went in for a safety check to find out what was going on, and was expecting a decent bill at the end. Instead I was surprised with their service.
I kept getting updates about what they were finding, and was even more surprised when they told me they were just finishing up washing the car and it should be out soon.
The best surprise was… it was considered just a regular check up which they do for free! So my decent bill turned into an Awesome bill with the comfort of knowing nothing was wrong with my car… Once in a lifetime!
Kline Volvo was very nice, informative, and helpful! Thanks

While researching online which Volvo dealer to visit in the Minneapolis area, I had seen negative reviews about Kline Volvo’s customer service. I dismissed it as just one person’s opinion. However I should have heeded the warning. The day I went in there to negotiate, my sales guy was aggressive but friendly as would be expected. That was fine. However, I decided to buy my new Volvo at Borton Volvo instead (better price, no haggling). My negative experience with Kline didn’t occur until after I purchased the car (from Borton) and the Kline saleman called to ask about my status. When I told him I purchased at Borton, his demeanor immediately changed. Suddenly, he was curt, rude and derogatory towards me. He laughed at me (in a mad man sort of way), sarcastically remarked «good luck» and hung up on me before I could ask him what was funny. I called back — livid — and asked why he laughed at me. He accused me of giving him the run around (true, I did take up his time but isn’t that part of his job?), said he «does not like when a lady dominates me» (yes, he said that!). I was a tough negotiator; it is what I do for a living, but never was I anything but pleasant and fair. This is a horrible way to treat people when you lose their sale. I am *so* happy I bought elsewhere. I believe in word of mouth and I strongly urge you NOT to consider Kline. I would never wish that phone call on anyone! And please, please stay away from any salesman who precedes his name with «Papa»…because he is going to turn on you the moment he doesn’t get your sale. PS: Helpful data. Kline offered me $ 2000 under MSRP on an 08 model. Borton offered me $ 4000 off on their 08 model.

This one goes out to all my Minnesota homies [I feel a bit like Citizen Dick, poorly-​reviewed in my own hometown, but consoling myself because «we are loved in Denmark.”] [Once again, I anticipate about…4 people getting that. But it was really, really good. And I enjoyed it, even if you didn’t.]
Reviews are not fundamentally unlike recipes, so let’s build this one bit by bit.
Base: Rudyard Kipling once said «5 elephants for a pound is only a good deal if you need 5 elephants and have a pound.» What I believe Mr. Kipling was trying to say was that a good deal is only a good deal if you can recognize it as such and have the ability to accept the deal.
Spice: My astronomy professor always cautioned us that interstellar objects needed to be measured based on 4 dimensions: the regular X, Y, Z dimensions we’re all used to (i.e., 3 dimensions) plus time. Because even though ancient mariners used the stars as fixed points of navigational reference, the reality is that even these giant bodies are in constant motion. Thus, when we plot their locations, we must be mindful not only of the X, Y, and Z dimensions, but also of the dimension of time.
Mix: Had my astronomy professor met Mr. Kipling, or vice versa, I believe they could have agreed that their collective wisdom tells us this: a good deal is only a good deal if we recognize it as such AT THE TIME and have the ability to accept the deal AT THE TIME, because everything is basically transitory.
Simmer: Kline offered me a wonderful deal on a Volvo S60 Turbo. I must confess that I was quite hesitant to purchase a Volvo, given my childhood experiences with an ancient Volvo. I was happy to tromp down on the S60’s accelerator and actually have the car surge forward as if it had some horses under the hood. I got pricing from the internet (they work through a webpage to provide quotes for vehicles), and they treated me quite well. They had 5 elephants and I had a pound, so to speak. And all at the same time, thus satisfying my astronomy professor as well.
Ultimately, I bought a different car, mostly because of GPS navigation issues. And I’m quite happy with the car I bought. BUT I was very pleased with my experience at Kline, and would gladly go back and give them another try.
If I still lived in the state. Or the time zone.
Serve hot. Which is a function of time.