Crown Buick GMC

If I could give zero stars I would. A bait and switch phone call for a $ 29 oil change that was $ 45. Two out of three warranty items declined on a bumper to bumper warranty. The third has a $ 200 deductible??? seriously? I paid thousands for a warranty that has a deductible? Somehow they did a brake inspection without removing the wheels?

This is by far the best dealership I’ve been to, and I can’t stand car shopping. Amy Simpson, in particular, made the car buying experience quick and easy. She was straightforward, very nice and totally upfront about everything. It was very obvious she knew the business and about the cars inside and out. She actually worked the deal around so I saved money. Who does that anymore?
Not only will I be back to Crown and Amy for my next buy, but I will definitely recommend her and Crown to anybody looking for a car. Very impressive, all around.

I came in for an oil change and inspection on my 2011 Infiniti G37. Chris did a great job of getting my car in and out quickly. I would recommend this shop they are fast, accurate and efficient. I would recommend this place, ask for Chris or Bill.

First of all, I haven’t bought a new car since 2004! I started this quest last week with flashbacks of every car buying horror story know to man.
I used USAA Buyers Service to find the GMC fitting my requirements. I found two at Crown. I made the initial contact, got an immediate response from Nick Muffler, made an appt. to visit. Nick showed me the Terrain I was interested in, then I wanted to look at 2 more in the inventory. I got the data I need and wanted to discuss it with my wife. I felt extremely comfortable with Nick and enjoyed the time. Within 24 hours, I visited another dealer to look at one last car, experienced a bait & switch, made my decision, and wanted to close on the Terrain I found was perfect for me… at Crown with Nick! He worked FOR my interest, peace of mind, and my satisfaction. He provided me with the best auto buying experience in decades! Furthermore, he represented Crown extremely well. I’m glad I made the drive from Dunedin to St Petersburg and I’m so glad I met Nick Muffler! I will send my friends to him!

Let me start by saying if you are working with either Lisa or Tammy you found yourself an outstanding sales person to purchase a car from. I read about Lisa online before I went into the dealership. She is extremely knowledgable, kind, and personable. Her patience and care in helping a customer find the right car to purchase is excellent. In addition she has the right amount of follow-​up after I stopped into Crown Buick for the first time. Even though I didn’t purchase a Buick I highly recommend Lisa if this is the make you would like. I also met Tammy while visiting the store and she is extremely delightful as well.

Went in to the Buick dealership with a trade in, and had a good idea of the car I wanted already. I worked with Mike Clark, who was happy to acknowledge all my concerns, and answer all my questions. The dealership was flexible with the price of my trade in, and made sure I was happy, as well as comfortable with the price I recieved. I left the dealership with a 2015 Verano, and am very happy with my purchase. Take your business to Crown Buick of Saint Petersburg, and ask for Mike Clark. You will be glad you did.

Do yourself a favor and go somewhere else!
My letter to the GM! I just wanted to express my disappointment with my visit to your Buick dealership today. My husband and I did research through Edmunds and the Buick web site before visiting today. I found an Encore that was specially priced at $ 23,503. We came in and test drove the car and liked it. We wanted to lease with your $ 199 lease promotion
, but requested a quote for a zero down lease. We were told the car we test drove — a 2015 Encore was not available to be leased but we could buy the car with a low finance rate. However — the Buick site directed us to this car as an exact match
.
Then the salesperson wrote down the VIN from the key tag and said he would check with the sales manager to see if they could work a deal. My husband looked at me and said «Didn’t he just say they couldn’t lease the car?»
Our salesperson came back with a lease price of $ 375 and a $ 1300 down offer. Not even close to what we asked — which was in the $ 250 ball park — then the sales manager came by and told us there was nothing he could do for us — we are nice people but he can’t help us! WOW!
Why do I feel like something is not right here? The car was originally $ 29,000 and your special March Madness price was $ 23,503. Did someone make a mistake on the price so you don’t want to lease it?
I understand taxes and fees and I assumed those with no money down would increase the price by $ 60– $ 70 — but $ 115 more than our highest expect price before taxes??? Why do I feel that this is a scam? Do you lease any Encores for $ 199??? There were several other cars listed as leases at your store — but no one even offered them as an alternative.
If we paid the down payment — would that Encore be available for $ 199??? Why do I think not??? Can you please explain?
I wanted you, as the General Manager to be aware of this.
We are very disappointed and intend to write directly to Buick/​GMC post on Facebook and Unilocal — What a terrible experience!

I have been a client at Crown GMC for about two years now and have been very pleased. My husband and I had a great experience with the sales department leasing our Acadia as well as the service department on an ongoing basis. Our lease does not include maintenance but we still choose to go through the dealership for routine maintenance and oil changes. I have worked with the service manager, Michael Gregory, as well as a few others and they are all extremely professional, courteous, and helpful. Communication is great so I always understand exactly what is necessary for my car’s maintenance and they don’t try to push «extra» things that are not necessary. I truly appreciate it. The prices for service are reasonable and the wait time is never long. The waiting area is comfortable with ample seating, wifi, refreshments, and televisions. I will definitely continue working with them!

I have a vintage Buick and they have the people who have experience to do the work. They are able to find old parts and the work is always excellent. The pricing is very fair for the work. Michael Gregory, the service advisor, is great to work with.

Michael Gregory is the best at what he does. I will always get my car fixed through him.
Outstanding Service!!!

Shameful pricing tactics on new cars. This is old school sleazy car salesmanship. Grow up and learn integrity and values. Tacking on $ 1600 worth of «extra profit» is outrageous and uncalled for. What do you get for $ 1600? Well, let’s see $ 600 to «prep» the car. I’d take that job any day of the week. Then in the $ 1000 you get a bundle of goodies LOL such as hand painted pin stripes, and nitrogen in your tires. Wow. Give it up. That is the stuff that made people cringe at going to car dealers. Clean up your act!

Best service from best dealer in Tampa area. Best sales lady: Tammy Wagner
For service, use the coupons and you cannot get better deals. Tammy will help you get the best car for you for the best price.

Bought my new Yukon from Brian Gerts. He was professional and very knowledgeable. I have already sent in a few friends to buy vehicles from Brian and they agreed with me. Best experience ever at a dealership

This was the smoothest car buying experience I have ever had. Bob Cowardt with Internet Sales had everything ready for me to rest drive when I arrived. Everybody was courteous. They found the best financing possible. They are a local business, but have a lot of pull with the big banks. I recommend them to everyone I see. Love my car!

Unethical and sleazy are words very familiar to this dealership, its salespeople, and especially its management.
I spent a week in negotiations (via email) over the net price of a vehicle, and the net value of my trade. The salesperson was the «internet» sales guy, Bob Cowart. The dealership is over an hour’s drive from my home. When I arrived at the dealership with my wife and child, I found Bob, and he kept asking me to «sit down» in his office. I told him I had been sitting over an hour and to get the keys so I could check out the truck. Keep in mind that the time is 3:43 in the afternoon. Here is the text of his last email to me:
10/​18/​2013
Hello XXXXXX;
It was good to finally speak with you. We are ok with the $ 5000.00 for your car as long as it is in decent shape. I will make sure the Yukon is ready to drive tomorrow with gas in the tank. Looking forward to meeting you tomorrow after 3 PM. If there is a change in your plans, just give me a heads up.
Thanks
Best regards,
BOB COWART
Sales and Leasing
Crown Buick-​GMC
Note that he was well aware of the time I would be arriving («after 3») and also note that he asked ME to give HIM a head’s up if there was a «change in plans.»
So I’m sitting in his office and he says «See, the thing is, we already sold the truck, but the buyer’s credit hasn’t been approved yet, so there are two things we can do.»
Two things? No, there is only one thing, that is, I get up and leave. I talked to the sales manager before I left and he said «We are here to sell cars.» I said, «Yes, I understand that, what I am upset about is that Bob here KNEW that I would be driving over an hour to get here, and he KNEW that he had sold my truck, but he apparently could not be bothered to show me the same respect that he had asked of me, by simply calling me and telling me not to waste my time driving out to the dealership.»
Now, we all understand (and expect) car dealerships to be sleazy, unethical, and underhanded, and it’s not really surprising to discover that Crown Buick GMC is no different than the rest.
I even called the General Manager, Craig Blacklidge, after I got home over an hour later, and explained the situation to him. He said, «Oh, that just isn’t done, that’s called a ‘back-​up’ offer, and that should have been something offered to the other party in case your deal didn’t go through, not the other way around.»
He PROMISED to look into it, and to call me back. Did he do so? Keep in mind, this is a car dealership we are talking about. .. so you will not be surprised to hear that he did not.
If you are looking for fair treatment and respect at a car dealership. .. keep looking.
But if you want to be treated badly, lied to, abused, to have your entire day off wasted, and not even be apologized to. .. ask for Bob Cowart at Crown Buick GMC of St. Pete.
He and Craig will «Take care of you.»