Dunkin’ Donuts

The worst Dunkin I have ever been to. 1:30 in the afternoon, nobody in sight, a completely dead store and drive thru. Ordered half a dozen donuts and wanted just 2 different types. Sounds reasonable and easy, right? Well no sir, «We can not let you choose the donuts you are buying. We choose them for you.» Seriously, it is my money and you are not going to let me choose what I want? In other words, we are going to stick you with the donuts that we have trays of left over from this morning. You will end up with 6 different donuts that you would never have ordered. Reminder, I am the customer. Does this owner have any idea what customer service is. Now I am reasonable and might understand that this might make sense before 10am when everyone is trying to get a cup of coffee and get to work but the rest of the day when it is dead? No, it is ridiculous. So I did what any self respecting donut eater would do and told them never mind, I will go the extra half a mile and get better donuts at Krispy Kreme!!! Does the owner or corporate read these reviews? Lost another customer Dunkin. Bye bye.

Always super packed and the service is slow. The drive thru line is always so long and it blocks the people who have parked in the parking lot. I’d say about ½ the time the line is so long I end up parking to go inside or just go somewhere else.

What the heck? Doesn’t Dunkin donuts train their staff?!? The staff at this location has missed the mark on some super ridiculous stuff. In the past I ask for sugar on the side at the drive thru and they gave me a whole cup of sugar to go with my coffee. Haha
This time a asked for 3 donuts and a half caf black iced coffee .
I gave him a five dollar bill and 30 cents to pay for my $ 3.30 tab and he got super confused and had to ask his co worker what am change to give me … And she told him 1.70 … Umm 2 dollars bro
Then he gave me a hot black coffee and 2 donuts …
I said ‘hey bud I wanted iced coffee’. He’s like. ‘Is that not right ?‘
You work at a coffee shop.
I really hope this new coffee is half caf but I can’t be sure he even knows what that is even tho he assured me it was…
Hmmm

Worst service. Drive thru order completely wrong and charged double for order. What a mess. Love the coffee but I avoid going there due to bad service, wrong orders and totally inefficiency.

Hot Mess Express! These employees give zero effs. Doesn’t matter what time of day. On my most current visit they put my Boston cream dounut in the bag upside down. Avoid if you can!

I like their coffee. Sometimes it does take a while to get your orders here. So I know not to come here if I have limited time or am running late. It’s convenient and inexpensive. So it serves it’s purpose. I actually like the taste of their coffee compared to Starbucks. yeah I know weird.

Just horrible. Slow service, followed by me driving home just to realize there was no cheese on my Bacon Egg and CHEESE sandwich (how that is even possible is beyond me). So I try to call and see what they plan on doing to fix the issue and of coarse NO ANSWER.
Basically, if you are looking for a good quality breakfast with fast and accurate service… GO SOMEWHERE ELSE!

SLOWEST SERVICE E-​V-​E-​R!!! The only reason I go is because I don’t have a car & they’re right on the corner. I stick with a toasted bagel with butter because I don’t think even they can mess that up, right?

Slowest dunkin I’ve ever been to. It doesn’t matter what day or time I visit– their employees are terrible with speed and usually are out of most things.
If it wasn’t for their specials, coupons and sweet tea lemonade, I’d go to Starbucks every time.

I love their coffee! I try not to order food here much since it’s not the healthiest, but I can’t resist a coffee. This location was incredibly nice and was quick.
I got the iced coffee with coconut and it was amazing. Perfect choice after a 6 mile walk in the Florida heat.

This is the worst Dunkin Donuts ever. The management is so poor that when you complain about waiting for slow service their only response is. Oh well or drive through its really backed up, or the inside is really backed up. That is just poor restaurant management. There is no reason why I had to sit and wait 6 minutes for someone to greet me at the drive through. I’m pretty sure it doesn’t take 25 minutes fir you to make my iced coffee, not to mention I ordered it without sugar and these idiots made it however they wanted. If it hadn’t taken 25 minutes in the first I would have gotten my money back but that probably would have been another 25 minutes… this DD just plain sucks

I work nights and if I want to pick up food on my way home my options are limited. Fortunately, I love breakfast food.
However, upon arrival in the drive thru just after 5am I was politely asked to look over the menu and was told he would be with me in a moment.
Then he left his microphone on…
…and I spent the next 10 mins listening to him socialize with the driver of the car that was currently at the window.
I learned that the driver of the car was the «best bartender ever»…at least that’s what he said when he introduced the driver to his co-«worker».
I learned that they all love Fireball.
That the driver really liked the chicken, bacon, ranch croissant… so much so that it made me want one… not that I could order.
I learned that the car behind me had less patience than I do.
I was about to leave when he thanked me for my patience and said he’d be with me in a moment.
…then went back to socializing.
…with the microphone still on.
By now I was invested and really wanted to see how far this was going to go.
Several more minutes passed before they exchanged goodbyes and the driver departed.
…and I waited.
…while the employee raved about his friend to his fellow employee.
…with the microphone still on.
I was done.
I went to Steak ‘n Shake.

This has seriously got to be the SLOWEST DD ever, I even had to leave wo my order today after waiting 10min long for an iced tea and sandwich, excuse being «it’s change of shift». Ummmm… ok. All along Im watching the staff behind the counter socializing, talking w an obvious offcoming employee that was helping herself to an iced coffee in her plain clothes, is this even appropriate?! and there’s certainly a lack of priorities, customer not being one. Whoever owns and runs this DD should really reevaluate their staff and their hiring. Such a shame bc I love DD, just not this one!
To add, being out of items (this wednesday was ham) seems to be an ongoing problem after I look over others’ reviews. Another problem for an owner/​gm to maybe look into.

This Dunkin Dounuts SUCKS!!! The employees are horrible and the manager is even WORSE. They do not give you hash browns when you order a combo meal. They are slow and have never got my order right. Dont spend your money here. NEW MANAGEMENT is needed ASAP!

I always love their iced coffees but there drive thru service is so slow! Takes forever to get through!

Everytime I order my iced coffee its mostly water. Numerous times I had to go inside and have them make a new one for me, with the same results. They also never get the order correct, I’ve had to turn around and go back as well. I do not go to this location anymore. I drive out of my way to the dd on 9^th street. Its very disappointing being a regular dd customer. Step it up 4^th street!

Really great experience just now at this location. Last time I was there (two nights ago) at around midnight there were only 4 types of donuts to offer, I was very disappointed considering this is a 24 hour joint. This time the guy at the drive thru at the same time asked what kind we were looking for and had every single one we requested! So refreshing! Now, I’m not sure what this guy’s name is but he was wearing a puka shell necklace (if that helps). Anyways, much better the second time around and that guy rocks!

What is it with DD employees not knowing their own menu? I ordered a No. 1 Combo and the cashier asked me what size I wanted. I said «whatever size the menu price of $ 1.98 gets me.»
She said, «small»
I double checked the menu and saw it said medium… so I corrected her.
I know I sound bitchy but this exact same thing happened to me at the other DD on 4^th St recently.
Why don’t they know the size of coffee their most popular combo comes with? Its printed on the wall behind them. …also I asked for a cruller and a boston cream, but received a cruller and sour cream doughnut.

Went through drive through… bad idea. Could barely hear the person on the speaker. And from how they messed up our order, assuming they couldn’t hear me as well. Asked for a small coffee with cream and sugar, an iced coffee no cream or sugar, and two chocolate glazed donuts.
Small coffee was right but the iced had way too much sugar and we received two chocolate cake donuts lol. One of the workers came to the window and tried to give my dog a donut hole or something but she didn’t want it. So the lady then threw it into my car so our dog could «eat it later.» I didn’t really make a fuss about it but my husband was like what the hell, who does that?! while we were driving away. Didn’t notice wrong orders until we were already on the road.
Yeah…will probably just go inside from now on if we go back.

Why only average, well thats the way the owner treats this place and his other location. like were doing him a favor when we go there. If you want to raise the bar here, first empower the management, second stop treating this place like you know better than all the experts, and third put the chocolate covered cake donuts back on the rack… Damn! how many times do your customers have to ask?
My other «favorite» location listened, now they cant keep that tray from being EMPTY all the damn time.
The place is clean, but too cheap to keep napkins for the customer, its the slowest DD i know of in town, and the layout for the drive-​thru is «ridiculous».