Macy’s

The store is a mess. Plus it smells, is dreary, and feels dirty. They have not upgraded since the early 1980’s and most of the merchandise either overpriced as well as dreary. The store at WestShore is better, and could be improved. The new store in Sarasota is very disappointing — not worth the drive over the bridge.

This has to be the absolute worst Macy’s ever! Horrible selection in the men’s department and the store is really old and dirty. I felt as if I was in a Ross store rather than a Macy’s. Time for a revamp!

Macys makes it as difficult as possible to make returns, so be careful what you buy. If you bring in a return they’ll ask you if you wanna put the refund on a Macys gift card. Don’t fall for it! You’ll either be spending more than you originally did, or you’ll be leaving cash on the table.
Here’s the real kicker: if the purchase was made by debit or credit, the refund will only be returned to that card. They refuse to give you cash or put in on a different debit card even if you have the receipt and the item still has all of its tags.
It’s a trap.
Never shopping here again. And I’d advise all to do the same.

Eh, not one of my more favorite stores but if you dig long enough, you’ll find something! Clothing departments for women seems kinda messy/​disorganized every time I’ve been here. Checkout always seems to take forever at whichever register you decide to go to. Employees look tired/​depressed/​upset.
Make sure to price scan your items! I’ve noticed and been told that the prices on the tags are not always the right one. Normally cheaper price once you scan it.

I hate pricey, high end department stores. I always feel like I can purchase the exact same article of clothing at a discount store. But since my mom insisted, my partner and I took my gift card and went shopping.
The only thing that appealed to me was the clearance sections which was still on the expensive side, but in comparison to the original prices the clothes were a steal. I ended up finding several discounted items, and combined with the coupon the associate gave us, totaled just over $ 250. Not bad at all. But the thing is keeping an eye out for discounts.
Customer service is CRAZY. They work on commission so expect sales associates to flock to you like vultures on a carcass, and depending on the person, will keep checking up on you until you’re ready to leave. The woman we had was kinda overbearing but she was nice so I guess it evened out. No one else approached us either so that was good.
Fitting rooms weren’t too messy — at most there was a lonely hanger in one of our rooms.
So overall, OK experience. I think I’ll stick to the comfort of my cheap sake stores.

A very typical Macys store with great deals. They have a ton of merchandise in this store. Everytime I enter the store they have many racks of clearance items. The store is organized and well staffed. Today, the day after Christmas, my return was processed within 5 minutes. The makeup and perfume counters were quick to serve us. I would always shop here with coupons because they are always available. Clean, full of merchandise, and good service. Parking is not too bad.

A typical Macy’s. Pretty much hit-​and-​miss. If you’re looking for something on the nicer end of the spectrum, this store is a good place to hit the sales racks in those higher-​end sections of the store due to the fact that this location is not in the nicest part of town. Good luck!

Mariana in the clothing department gave the worst service, and had the nerve to ask me to do her job and put clothes back on the rack for her on my way out. CRAZY!!!

You can get good stuff here on sale but the customer service is atrocious. Here is a hint:
If I am standing around with my wife and I have shoes and handbags in our hands waiting to check out. And those items have names like Coach, Michael Kors, and Cole Haan on them with the associated prices to match… Don’t ignore us and leave us standing there at an empty register for 25 minutes unable to get your attention. That is the second time that we have wave walked out of this store unable and now unwilling to buy anything.

I go to this Macy’s most because it’s only 5 min from my house, however, this Macy’s needs updating. The one on Westshore just re-​did its purses and shoes departments and they are now HUGE and modern looking. My Macy’s needs to do the same. The selection is decent here, I know because I always leave with something, although, I think this Macy’s has less brands than the Westshore location. Sometimes the fitting rooms can be a bit messy, but probably because the sales ladies are too busy ringing customers up to clear them out. Overall, the sales ladies in the clothing dept and shoes dept are always nice and helpful.

Watch out, because the ladies that work at this Macy’s are commission CRAZY! It’s one thing to greet me when I walk in the store, but hounding me throughout the shoe department is a little much. I am one of those people who likes to shop in PEACE! The lady at the shoe department overheard everything I was saying and was right there to chime in with a suggestion or nudge to try them on. It was a little much! Then I overheard other reps in the shoe department complaining about how they weren’t getting any sales. Let me look at the shoes and then I will let you know when I’m ready to try them on. You know what I mean? I ended up not buying any shoes in Macy’s and heading over to DSW instead.
On my next visit, the 2 ladies in the clothing department almost got into a fight about ringing up my sale. The rep actually made the other rep void my sale so she could ring it up, told me they were commissioned based, and then mentioned several times that the other rep was «new.» It was very awkward! I felt bad for the «new» rep who was just trying to be helpful. She was at the cashier when I was ready to checkout, but the other lady came swooping in a few minutes later. Really? Am I supposed to go hunt down anyone that’s helped me before I’m ready to check out? No thanks.

Great selection of Clohing. Great customer service. Greeted as I walk into the store.
This is one of my favorite places to shop. They always have fret sales and coupons to help you save even more money.