Reserve At The Fountains

Horrible managers, nasty attitude. Made things overly complicated for our move out. I watch too many people get sass out in the office and look down upon. There’s much more i can retort… just horrible.
My 4 years of residing was peaceful, and I felt safe for the most part. Beautiful pool, open computer room, and ²⁴⁄₇ gym.

I dont write reviews but management at this complex forced me to say something about it. This is by far the worst experience of my life. Leasing office almost never answers your call until you redial their number like a crazy person. Their attitude is always rude.
You cant expect to get anything done until you mention corporate. I had my unit and signed my lease only to find out a day before when i signed up for utilities and insurance that the current residents decided to stay. The management is taking forever to find a replacement unit. They promise one thing and deliver something else.
I just hope that someone really looks at this and finds people who really care about their job, have better attitude and better customer service. Till then consider some place else.

I wish I had read the reviews in Unilocal before I moved here. For the price you’re paying for this place it’s like living in the ghetto. Thrash all over the place, dog poop all over the grass, leasing office who dont answer service calls, broken gym equipments…
Oh did I mention, there are no parking spots when you get home after 9pm. I called the leasing office the next day and they were like, you can park your car across the street at the park. ??? Seriously???

I CAN NOT WAIT TO LEAVE!!! I have lived in many places before but this is the worst! The money I’m paying is not worth this cheap apartment. Everything is CHEAP! Carpet, blinds, cabinets, paint. Three weeks ago dirty water fell from the vent onto my white rug ruining it, and I’m not talking about a little droplet but it’s like someone threw a pale of water through the vent. It was disgusting. I called maintenance out the same day and no one showed up until almost three weeks later. Also it’s true like everyone is saying there’s no parking. Due to my job I use to get home at midnight and there wasn’t parking but now I get home around 5 or 6 pm and there still isn’t parking! I’m practically forced to rent covered parking (which is a ridiculous amount for outside covering) and still people park in my spot because they are that desperate to park somewhere! I can not wait until my lease is over. I strongly suggested breaking my lease just to get the hell out of here. And last thing is my neighbors THEY’RE SO RUDE. Almost everyone I walk by and say hi to doesn’t say anything back. What’s happening here!!! RUN AS FAST AS YOU CAN WHEN YOU SEE THIS PLACE!

I lived here previously with roommates, so technically I’ve lived at this dump for two years. One year with roommates and one year with my significant other. Lets just start by saying, I hate this place. It is absolutely terrible. Here’s a list why:
1. It’s wayyy too expensive to live here. (Especially with the way they treat you and parking)
2. The parking is absolutely terrible. I’ve come home after work at 9pm and there is literally NO parking spots available. Knowing this, They decided to build more car ports so it would encourage people to BUY a parking spot ($ 75 A MONTH) or buy a garage ($ 95 A MONTH). It has made so many people mad AND people are starting to have to park in fire zones/​handicapped spots and wake up early enough to move their car so it wouldn’t get towed.
3. At the beginning of every month, a guy walks around with an orange sticker pad stickering people’s cars who are a couple days expired on registration/​inspection. My inspection sticker expired ¹⁰⁄₁₃. The guy put a sticker on MY CAR 3 DAYS after the first of the month. The dang cops don’t even pay attention to the inspection until at least 7 days into the month! Long story short, I told the office to never touch my car again because it’s not their property and they agreed to leave my car alone. They have not messed with me since. The only thing the front office should be worrying about is the apartment I am renting from them, not if my car Is up-​to-​date on inspection. (I know they do this to stop unwanted people from parking here, but there’s a reason I put my license plate number/​make/​model of my vehicle on my lease.) Don’t touch my car!
4. Management sucks! The guy that considers himself a manager sucks. He is so rude. They got rid of all the nice people that worked here when I first moved in. It’s gone downhill.
5. «Fire alarm testing» and other weird inspections they randomly do. They give the tenants ONE days notice about these «drills». Inconvenient.
6. Everything seems to fall apart and when something does fall apart it takes maintenance a week to two weeks to fix it.
7. 75% of the time the gates are broken or being worked on.
8. Make sure you are exactly 60 days from your move out day to sign that you’re leaving (nothing more nothing less) or they will make you pay month to month rent which is about $ 300 more than normal rent. My move out day was Jan 31 now it’s Feb 28 and I have to pay $ 300 more on my rent. Lose lose. Always trying to find a place to screw you.
I’m done ranting. All I know is I have one month left on my lease and I’m out of here.

This Apartment complex deserves at least negative 3 stars, but since the lowest rating is 1 Star alas that is what it receives.
There are literally at least a million and one reasons as to why this place would be the worst to rent… So for the sake of not boring the Unilocalers out there I will provide a list…
1. I signed a lease after viewing their model apt, which held a microwave (more on the microwave later) & move in date was set. I was excited b/​c the polite office worker said it was being rennovated & would have wood floors. As a new resident of the Sugarland/​Stafford area i couldn’t believe how lucky I was.
2. I received a call saying my move in date would need to be delayed at least a week later than what i originally signed up for. Since i was moving out of my old apt the timing had to be perfect (expert apt renters u know what i’m talking about).
–I responded saying i will cancel my lease if this would be the case. They called back promptly stating it would indeed then be ready as agreed upon on the lease agreement I SIGNED.
3. When I receieved my keys & was signing the paperwork the maintenance staff said all that was needed in my NEWLY rennovated apt was the dryer. No problem, I understood…
This is where the real fun begins…
4. The Apt looked like someone just moved out of it. Dust bunnies everywhere, broken blinds (all of them broken), paint splatters on the wood flooring. All the doors were filthy, NO MICROWAVE, dust bunnies behind the water heater… Water damage on the window sill. The food pantry was STICKY. Did i mention the ceiling fans were covered in dust!!!
Maybe I’m spoiled, but I’d like my apt to be clean before I move in. Insert eye roll here. Iwas pretty livid. Thankfully my friend who was with me was able to think rationally & remind me to document, document, document! That’s right folks, I took pictures of everything.
5. Just to drive the point home more clearly… The paperwork we are to fill out regarding the cosmetic damages etc etc was so full i literally had to type up the rest.
6. When the manager finally got back to me, i stated I would like to meet with him, but could not meet until 5, because i work. He said he doesn’t stay that late & could only resolve this issue over the phone. I was even more upset, as I informed him nothing was ready & should make time for such horrendous move in conditions. I suppose good customer service is not that important to him.
He was prepared… & by prepared I mean full of excuses…
–reason for messy apt: Cleaning lady is pregnant. Ummmmm say what? Last time I checked there are several women who perform their day to day job pregnant & do a darn good job at it too! (Just sayin’)
–He explained that these apts don’t come with a microwave. I said that is literally unheard of in all the apts i lived in & should probably get rid of the microwave in the 1 bedroom model…
7. My mail keys were wrong.
Long story short… They re-​sent the maid in to clean… At which it looked like she just took a swiffer duster over the baseboards that’s pretty much it. I guess doing a good job is too much to ask a pregnant lady…
Additionally… I have yet to recieve the new dryer. I have been in my new apt almost 3 months now.
Oh & make sure you have mace or be trained in some type of self defense ladies, because if you get off any later than 5:30 there is NO parking except WAYYYYY back behind the bldgs.
***the office staff is super friendly. Sad they only have one working on weekends as it’s so busy!
Overall, this is by far the most disappointing experience I have with Apts. They need to step up their game, because Stafford has many options & I will NOT be renewing EVER.
Pictures to be provided soon…