Carolee

Wow. Just before my wedding in 2009, I purchased a gorgeous pendant necklace from the Carolee at Bloomingdale’s on the Upper East Side. I wore it on my wedding day and regularly afterward. Fast forward 3 years– while on my «babymoon» in Mexico, the clasp broke loose from the chain. Because the pendant had such small holes through which the chain was threaded, I could never find a chain that I could fit back through the pendant. I was so disappointed as I loved this piece and it had real sentimental value to me. Eventually I decided to reach out to Carolee directly, but I didn’t have high hopes that they would be able to help me. I was so wrong! Not only did they replace the chain and send the piece back within a few weeks, they did it for FREE!
So, so impressed with the customer service from Carolee.

They offer a lifelong guarantee on their jewelry. I bought earrings years ago and one of them broke. They were costume jewelry but quite nice. I contacted the company and was told $ 7.50 was needed for handling fees. I thought it was worth it. Not only were the earrings beautifully repaired, they came back in a lovely gift box. This is customer service at its best. Thank you Carolee!