Enterprise Rent-A-Car

Great customer service. I always choose Enterprise.

Picked me up at the auto body place when my car was being worked on. Very convenient and prompt. Rental was awesome. Similar to what I drove. Made everything easy. Rob was the gentleman that helped me, I saw him twice at pickup and drop off. Always a smile on his face. Highly recommend this gem if you need a rental car.

I had the worst experience with Ken and Mike over the thanksgiving season. All they cared about was policy, instead of being proactive about helping me rent a car. Also, I was the only customer in there, and Mike kept cutting me off to pick up the phone and giggle with «Donald Duck». Bottom line, no customer service, no desire to want to help people actually rent cars. I will never use enterprise again ever. If they employ people like these assholes, then the entire company must be made up of mindless brainless idiots.

I had the WORST experience in this place. After my phone reservation for a one way rental, i requested an email confirmation, which i never received. When i picked up the car, they gave me a minivan instead of the reserved economic car; they reassured me that i was only charged the economy fee. They refused to provide me with an address or directions to the drop off place, and told me «You’re on your own». Any of my questions (i.e. regarding a confirmation, drop off fees, something in writing) were just laughed at as i i were crazy. I drove directly and dropped the car off 4/​½ hours later at my destination– the same day, at 5pm. Now, two weeks later, i still have a large extra charge on my credit card as they never returned the deposit. I had to call the national office to resolve this; now, they claim i never returned the car the same day – which is NOT true. Meanwhile, I’m paying interest on the card and can’t get help to remove that fee.

Bottom line, they didn’t seem to want my business. I called with a couple of questions about making a reservation. My first call went directly into a voicemail box that was full and couldn’t accept any more messages. My second call got a guy who said he was with a customer, and promised to call back. He never did. My third call got a guy (I’m not sure if it’s the same one) who at least took down my information. He also promised to call me back — in fact, he promised this REPEATEDLY, because I pointed out to him that this was my third call — but he didn’t call me back either. Bottom line, I ended up not having a car when I needed it, because these guys couldn’t get their act together.