Hilton Stamford Hotel & Executive Meeting Center

Clean rooms and lobby
BUT
The staff at the counter RUDE !
Waited 20 min to valet car — no one came had to self park
Put us by room next to the elevator
Probably
Would probably not stay here again

Horrible. Tub was dirty. Drain clogged. Door handle fell off the bathroom door! The heater didn’t work. Thankfully I was alone, staying in a room with two full beds, so I took the bedding from the other bed to keep warm. Foyer is all marble and looks nice. Maybe the upper level rooms are nicer. Didn’t meet the minimum standard of a Hilton (based on my past experiences)

I used to like this hotel and now I kind of hate it. It’s just so old and outdated and everything is dirty. The lobby is nice and it ends there.
The worst part about this hotel are the guests it attracts. People are so loud here it’s crazy. These doors slam so loud. Why can’t you put a damper on the door?
Wouldn’t recommend anyone to stay here.

So before everyone goes ignoring this review because of the 1 star rating, just know that in my opinion, the facilities themselves and our treatment during our stay were 5 star, no complaints at all on that end. Where the rating comes from is the customer service after our stay in trying to resolve a problem.
Our stay was Sat 6÷11÷16 to Sun 6÷12÷16. The facilities as previously mentioned were top notch and the staff was as accommodating as we could ask for. Unfortunately, upon arriving home I realized that I had left a few articles of clothing in the closet and proceeded to call the Hotel to notify them of my mistake and place a missing item claim as it was no more than 2 hours after I had checked out. Upon calling the Front desk I was rather appalled at the apathy with which my situation was handled. Placed on hold for 10+ minutes I was finally transferred over to the house keeping department which promptly hung up my call. Calling back, I was once again connected to house keeping, but to my dismay I was talking to a voicemail. Leaving my name, information and a detailed message, I thought that was that.
Between Sunday afternoon and Tuesday evening, approximately 10 calls were placed and 4 – 5 voicemails were left to the staff of the hotel attempting to speak with anyone who would be able to assist us. During this time not a single call back was attempted by the housekeeping staff. At this point I have to wonder if they even have people working in housekeeping, because our calls were never picked up regardless of the time of day. At one point my girlfriend was able to speak with a manager named Christian who promised to call back after looking into the issue, but failed to do so. No surprise there though.
Through all this, the front desk staff seemed to be avoiding our questions regarding the matter and passing us off to «the proper departments». In fact, it took 3 days for a front desk staff to even mention that we should have submitted the items lost to their website and to attempt to transfer us to the Head of Housekeeping Joan. Upon speaking with Joan, she had no recollection of our voicemails, so it’s safe to assume that no one is listening to the voicemails left for housekeeping, which doesn’t surprise me as no one ever picked up our calls to begin with.
Honestly, the lost clothes don’t bother me (despite their cumulative cost being more than that of the room) as much as my terrible experience with your customer service does. Maybe you should teach your staff to be a little more accommodating and hospitable considering that the field that you are in is referred to as the «Hospitality Sector».
So for those of you who don’t want to read that abomination of a 5 paragraph essay here is the Tl;DR.
TL;DR:
Acommodations and Location: 5 star (literally awesome). Great room, and location to downtown.
Customer Service: Appalling. You should hire trained monkeys and they would most likely do a better job.
Edit: Made 1 last attempt today (06/​17/​2016) at speaking with someone before I drop the issue. I was once again placed on hold by the front desk staff for 12 minutes (I timed it), before I was transferred to a Managers voicemail and left a pleasant message with my situation/​information. Once again I received no response.

I don’t understand any of this negativity. I stayed here with my boyfriend for two nights and it was amazing. Staff was extremely friendly, food was very good, and room was very clean and also cleaned promptly. Me and my boyfriend are only 18 and were worried we’d be treated like children, but we were respected and were treated as though we were executives. I would highly recommend this to anyone and have been raving about it since I got home. Please give it a try, don’t trust the negativity until you go and see for yourself how nice it is.

Cons:
— The rooms are very noisy. My neighbor turned on his music at 6.30am and I was forced to listen to his entire playlist through the wall.
— The tub wasn’t draining, so I was ankle deep in water every morning
— Very poor quality hair dryer, it had no on/​off button and the lowest setting was very hot
— Breakfast had limited choices and poor service. I asked for a ham omelette with NO cheese, but got a ham & cheese omelette. Then I had to flag down the waiter twice to get coffee and some water. My water was taken away when were still eating at the table, finishing our breakfast.
Pros:
— It’s a place to stay.
Overall: consider other options.

Don’t. I travel regularly for work, and for a «nice» hotel, this did not meet expectations at all — there’s plenty to complain about, but my main concern here is the LACK OF PRIVACY. Kind of a big deal.
Nothing was taken or anything like that, but it’s still a little unsettling:
When I hang the «do not disturb» sign on my door, I expect that NOBODY will enter except under extenuating circumstances. They entered once to deliver a letter, which could simply have been slipped under the door. I let it go, since they were just trying to keep guests informed on hotel events that would close their restaurant.
Since the restaurant was closed, they offered free dinner/​breakfast in the lounge upstairs. I’m going to say it’s a safe assumption that even the staff here would not appreciate the food — don’t serve food you wouldn’t eat yourself.
The food was so disappointing, I decided to order from my room instead, which is when I realized, the menu that had been here every night before, was not here. I called the front desk, and was informed that due to the very large event, they had run out of in-​room menus, so they went through the hotel and collected everything they could get their hands on. This does not qualify as an extenuating circumstance.
Side note: I put that sign on my door because I had my pet with me, and did not want anyone interacting with my pet without myself being present, which clearly happened anyways.
I will be traveling, here for at least another 6 months — 1 year, and this hotel will be a last resort. There are Marriotts and smaller boutique hotels you can consider before coming here.

We booked this hotel because we were attending a dance completion that was held at the hotel.
The woman who checked us in at the front desk was great. We were starved and she gave us a list of restaurants along with recommendations. The hotel has a shuttle that provides transportation to the area restaurants. Our room was on the 10^th floor. The room was very clean had a good TV and the bed was comfortable. After checking out our room, we went down to the Lobby to get the shuttle to head for dinner but it was freezing out… so we decided to stay at the Hotel and eat in the Hotel Restaurant Senses. It is a casual restaurant open to the lobby. At first, I was Leary. The menu for dinner is very limited. The hostess was really nice and brought our wine to us as soon as we were seated. My husband had the clam chowder and a flatbread. I had beef short ribs with mashed potatoes. We loved everything. Everything was really good. The waiter, bus person and hostess couldn’t have been nicer or more efficient. We found breakfast equally as good. The dance completion was in the Grand Ballroom. What a beautiful comfortable room. The meeting rooms are on the second floor which overlooks the lobby. It was a great place for an event.
We really enjoyed our stay at this hotel. This is a very comfortable hotel with great customer service!

Maybe it was the noise in the hallways, or the tee-​shirt left from the guest before me, or the unfulfilled promise of a corner room by the front desk, but this place is not up to «Hilton» standards. The honors floor lounge was nice, the late checkout was nice, and the staff were very friendly. However, the rooms are underwhelming, the televisions don’t have HBO as advertised, and for a hotel on the side of the highway, you should be making up for your built-​in shortcomings, not adding to them. I want to give you two stars, but your coffee was delicious, so begrudgingly, I give it a 3 out of 5.

This place was great. Came here for the Gluten Free event. The place is huge, clean, and the staff was friendly and helpful. There was a charging station for laptops and mobile devices and a great view of the area around the building. The room that hosted the event was clean and very big. I have been to shows and events at other hotels/​casinos and this one was definitely modern and inviting. The parking was efficient although a huge distance between the building and spaces. If you had to schedule an event or are debating on attending one at this hotel, I would definitely recommend checking it out, attendees wont be disappointed.

I wish there was a negative review option. I stayed in the hotel 1 night for a conference, and two days later woke up with 13 bed bug bites on my right leg. After googling and ransacking my own home I went to the dermatologist who confirmed it was bed bugs and told me I was likely bit 2 – 3 days ago, because the welts do not show up immediately. (timing was right, doctor had no way of knowing what I did 2 or 3 days ago).
I called the hotel to discuss my concerns and was placed on hold for 45 minutes until I spoke with housekeeping who after giving me the third degree, very routinely stated they would have an independent contractor come in and check the room I was staying in and as an after thought before hanging up asked me how I was doing. I was called the very next day and told «Thank God, as I knew there was no evidence of bed bugs, we’ve never had a problem with that before» THOU DOST PROTEST TOO MUCH! I tried to discuss several reviews I came across to the contrary and was promptly rushed off of the phone but not before she made sure to say something about seeing me again? You are joking right?
I was not offered an apology, or even any empathy for my discomfort.
I will no longer be a Hilton Hotel customer, a little empathy would have gone a long way!

I’ve been staying for business travel at this hotel on a weekly basis for ~3 months.
The staff has been extremely courteous and professional without exception. Beautiful lobby. Rooms are always nice and clean. Free bottled water near the elevators for all floors. Gym is good with relatively new equipment. The only downsides are the breakfast while excellent is pricey ($~25), and the internet connection speed varies based on the room location.
This hotel has nice benefits for Hilton Gold+ members. The executive lounge is very nice, and has very good food that rotates daily. It’s perhaps for snacking (hence the small plates) but I’m not alone in having had many free meals there.

It will work if you need a place to sleep or are on business travels. I got the sense that this hotel caters to the business travelers rather than the vacationing tourist. I know it’s not a travel destination but we were on vacation and stayed a night here because we have family in the area.
It’s an older place but kept up. The rooms were nice enough and we stayed on the Hilton Honors upper floors, as a Hilton Diamond Member, and did take advantage of their happy hour, which BTW was a nicer than most reward member’s happy hourS.
The room could use some updating and I’m sure it’s on the list of Hilton’s in need of modernization. I could see signs that construction were taking place.
Now to the magic word «would I stay here again»? Maybe yes if I were a business traveler but probably not as a vacationing traveler.

We stayed in the hotel for 5 nights. I am terribly disappointed in this Hilton.
–The hallways are dirty (walls and trim) as well as littered with garbage. The garbage would lay around for about a day before it would finally be cleaned up.
–Our room was a non smoking room that smelled of smoke (other guests had commented on this as well) and I don’t think was ever vacuumed during our stay, since the cleaning personal had dropped something by the door on the first day and it was there when we left.
–Bathroom had mold on Ceiling and shower. (See pictures)
–Sheets has some sort of stain ever night. (I think mascara) (See pictures)
–towels were ripped and dirty (See pictures)
–wallpaper is peeling (See pictures)
We have stayed in many Hilton hotel, but I felt like I stayed at a motel 6 with this stay.
I am so disappointed in the quality of this hotel. Absolutely horrible, for $ 200+ a night most of the above things are not ok.
I guess the hotel is pet friendly since we saw a dog in the lobby and got to stay next to a nice yuppie dog for a few nights that was nice enough to make sure we get up early.
This brings me to the walls of the room, very thin. The yuppie dog might as well been in our room.
There is also a big gap between the door frame and the door so lots of light will enter the room as well as sound.

Awful! Do not stay here. When we arrived there was nobody behind the check in desk. We had to wait 15 min for someone to show up and by then there was a line of people waiting, so it took 45 min in all to check in. The hotel parking is below the hotel in a creepy garage with a rickety old elevator that ended up out of order during our stay, so we had to carry our luggage several flights of stairs down into the garage when we left. The room was dated and beat up. Rust coming down out of the shower head, stains on the doors and gashes in the frame. No hairdryer in the room and then it took two phone calls and 45 min to get one brought up and we were on a tight time schedule. They did refund all of our money for the inconvenience and mentioned they are aware of the need for an update to the hotel.

This place is so rundown. I wouldn’t stay here except that it’s in the complex with my office building. The garage elevator breaks down each time I’m here and have to carry luggage up two flights. The shower grout is falling off. The tub is clogged. The shower curtain rod is rusty. The paint is peeling off the bathroom door. The chair is worn. The lobby restrooms are out of order. The air conditioner is noisy.

Externally the hotel was magnificent. The lobby was well maintained and the glass ceilings kept the lobby brightly lit. But the room was a little disappointing.
I was greeted by Monique who was more than helpful, she made sure the room we were in was far from other guess as there seemed to be a number of events going on this weekend.
Once in the room we noticed no mini-​fridge, the shower head and faucet was not properly secured. And the bathtub did not drain well also.
I had the Belgian waffles and chicken sausage for breakfast and the salmon for dinner. They both were very good.
I was freaking out when reading about the bed bugs and every time I felt an itch (psychologically induced I guess) I thought it was from bed bugs. Thankfully none was found.
The shower and refrigerator are just little things that could make a big difference in someone returning and recommending this hotel or not.

I did not stay at this hotel but just came for some meetings here. The hotel seems nice with a large ballroom and ample meeting rooms. They didnt have much concessions only a table set up with sandwiches and snacks which were quite skimpy.
I really didnt like the seats they use they made my ass hurt… ouch especially when you have to sit in meetings. Very uncomfortable but overall not terrible and not a complete disaster.
Maybe I will book a room next year…;-)

The photos of this place that people post are disgusting! I’m glad i looked at them — after — my visit otherwise I would have been totally grossed out.
This place needs a total over-​haul.
I was very disappointing with the food provided for by the hotel. The selection was just underwhelming, and the not at all fresh. The biggest disappointment was the cocktail shrimp — which were huge! But, they definitely were from a frozen source. Soon into biting it — you get a rush of cold slimy water gushing out.
They also ice your drinks from the same batch of ice they use to chill the cans and bottles. I would have expected to have ice scooped from a separate container/​batch. Sorry I can’t help it if I like things a little more sanitary.

Stayed here for a night on the weekend.
Reservations
–
Reservations were frustrating.
was offering a King at this hotel for $ 85 but I was traveling with a dog (this hotel is advertised as pet-​friendly) so I was concerned if I would still be able to book through
because of that. I first called the hotel to ask of the policy but was transferred to Hilton’s reservation line by the hotel. I then explained the situation to the Hilton person. He first yelled at me that they do not match third party rates so then I asked if I could still book through Kayak even if I had a dog. He didn’t know the answer to that and told me to hold. After about 3 minutes of holding I was transferred and lo and behold I am now talking to the same guy at the hotel that transferred me to the hotline in the first place. I explain the situation again and he tells me he has to transfer me to the Hilton hotline because the hotel does not do reservations. I tell him I was just transferred back from there but he was having none of it and the next thing I know I am back at the same automated menu of the reservations hotline. I hung up and booked through Hilton’s website, paying $ 30 more than I would have had I booked through Kayak (but at least could indicate that I was traveling with a dog).
Parking
–
I pulled up to the front of the hotel thinking that there would be temporary parking for people checking in, but there was none. I rolled my window down to speak to the valet, but he completely ignored me and walked directly to the car behind me and started talking to them. Frustrated, I pulled around and then noticed the signs for the self-​park garage, which I drove into. Garage had ample spots and is connected directly to the lobby (went through the main entrance though to give the dog a chance to pee).
The front desk will take your parking ticket and give you an exit code (tacking on a $ 10 charge to the bill at the same time). The garage was huge, there were tons of empty spaces, this hotel is NOT in downtown Stamford (~1.5 miles away)– parking should be free. On top of that, the exit gate was permanently raised when I left the next day! Had I just told the front desk I didn’t park in the garage I would’ve been able to park for free anyway. I have seen the manager defending the parking charges on here but frankly $ 10/​night is a racket.
Check-​in
–
The hotel lobby was surprisingly impressive; brightly lit, high ceilings, overall really nice looking. Walked up to the front desk and was handled efficiently by a pleasant lady. This was my first time taking the dog to a hotel so I wasn’t sure what to expect, but the dog was never mentioned apart from a smile from the lady checking us in.
Upon checkout I was surprised to find the $ 50 pet surchage mentioned on the website was not applied. The whole time not a word was mentioned about the dog and I was a little worried the pet-​friendly policy on the website was outdated and I would be kicked out at any moment. But we made it out alive and I’m not sure if the missing fee was an oversight or just a friendly gesture (she’s very well-​behaved!) but it was very much appreciated and the pet-​friendly policy is the main reason I would return again in the future.
Despite the website advertising a $ 10 wifi fee I was provided with the password for free. It was decent enough to stream an episode of OITNB at good quality with no interruptions.
Room
–
Overall the room was nice. Most hotels seem to skip over the details when cleaning and this was no exception. The dog quickly located some left over food on the floor in a corner, the vent above the toilet was extremely dusty (picture attached), there was a red (blood?) stain on the sofa (ick) and the bathroom door was missing the lock (just a hole in the handle). Apart from that the bed was comfortable, the room was well lit, and the view was very decent. Shower functioned well and did not clog up like others have complained, but even with the curtain well-​placed it leaked all over the bathroom. I used to stay at a Hilton outside of Pittsburgh for work a lot for around the same price and this one was so much nicer overall, so I am not complaining. For the price it was excellent (just wish they’d take 5 seconds to swiffer the vents and flip over the blood stained sofa cushion!).
I no longer work at the job that had me staying in Pittsburgh so I am HHonors blue now, but was still placed on an «HHonors floor». Not sure if this is just what they call all the floors but there were two complementary bottled waters in the room as well as a whole case placed next to the elevator with some individually wrapped apples. Definitely a really nice touch.
The reviews about bed bugs scared me as the last thing I want to do is bring them back to my house, but so far I’ve noticed no tell-​tale red bumps on my skin.
Overall a fine stay and if the price is right I would definitely stay here again.