Lobalbo Brothers Auto Body

Just got my car back today. Superb service and very professional folks. Love the fact that the insurance assessor and car rental is based there too to make your life easier. Was fixed exactly within the time frame they said it would take too.
Would gladly recommend them for any car repair service

I have a Benz and replaced the back door on the passenger side. They took more days than said and told me they will not charge me the extra rental days but they charged more than I expected from my credit card. Secondly, they didn’t fix my door correctly. The door couldn’t be closed tightly and the warning light will get on when I start the engine. they can’t fix it but keep saying there is nothing wrong with it. Frank is tricky n not trustworthy. Horrible bad experience.

Fast, friendly and awesome customer service. They did an awesome job on my repair and beat the estimated repair time by 4 full days. Thanks, LoBalbo!

Had a great experience at Lobablbo Brothers! I brought my car in to have the bumper fixed after a hit and run. Everyone was so nice at the shop, wanting to make sure I was okay and wasn’t involved in a bad accident. It was clear that they cared about me more than the car. Then, when i picked up the car there was a minor scratch on the side. I could not remember if I’d had the scratch for a long time or if it was new (and I suspect it was an old scratch), but Lobalbo Brothers offered to fix it free of cost so that I would drive away happy. Amazingly generous and warm people. I will definitely come back here!

Fast, professional service. Proactive with status of repair. Car looked brand new.

I can’t say enough about my experience at this body shop after my horrifying accident. I walked into Lobalbo Bros. pretty shook up asking for an estimate. I was greeted by the receptionist with a glass of water, she told me to sit down and take it easy while one of the owners looked at my csr. I immediately knew I was in good hands, they carried about me before my car! One of the owners came in, asked how I was doing and explained how my car wasn’t driveable, he could put me into a rental right then and there! The girl in the office helped me with calling my insurance company to put in my claim, it was as easy as that!, The insurance came out the next day, and within 4 days my car was repaired to perfection!!! I received frequent calls from the office with updates on the progress of repairs, once my car was ready for pickup I was told by the shop all I had to do was pick it up and leave my rental at the shop, I couldn’t believe how easy they made this for me. My car was beatiful once again, and I owe it all to «the brothers «!!! Lobalbo Bros. Is like no other body shop, very professional, with a caring staff, and the owners, Al and Sal are rated 10 stars in my book!!! All I can say is thank you so very much, you guys are like no other body shop around!!! ANYBODY READING THIS REVIEW IS IN NEED OF REPAIRS… GO TO 52 CAMP AVE IN STAMFORD… AN EXPERIENCE LIKE NO OTHER!!!
M. Petito

I contacted LoBalbo’s instead of my usual repair shop on the other side of town because it was closer and had some great reviews. Unfortunately, my experience was not as pleasant as some of the other users here.
The customer service at LoBalbo’s is, in a word, abysmal. They don’t seem to communicate any information about the status of the repair to you.
I called to check in for the first time on a Thursday, four days after I dropped the car off, because I hadn’t heard from them. I was told that there was additional damage so the repair was taking a bit longer. Fair enough — I would’ve preferred they called me to alert me to the situation, but OK, it happens.
Since the repair was taking longer than I anticipated, I stopped by the shop on Saturday to get some stuff out of my car. I was told that the repairs would be finished by Monday.
Monday came and went, as did Tuesday and Wednesday. When I called for the second time on Wednesday, I was assured the car would be ready the next day.
At 4pm the next day, still not having heard from them, I called for third time to see what the status was, and was told for the first time that they had not received the check from the insurance company for the additional work so they were holding onto the car.
I needed the car back today, so I had to go in and pay it for it myself. All they had to do was tell me, «The car is finished but we can’t release the car until we receive the additional payment from your insurance company.» Then I could’ve called the insurance company and tried to expedite the process.
Instead, my car sat for at least a week while I received no updates, and because I needed my car back after almost 14 days I ended up having to front the cost for the entire repair and now have to deal with the insurance company myself.
I tried to clarify this morning — «Is the check from the insurance company on its way to you?» And they assured me it was. As it turns out, when I called the insurance company, they said they had not yet issued the check. The folks at LoBalbo are convinced it’s in the mail. So again, they were not giving me accurate information and leading me to believe my situation would be resolved, even though there was no immediate resolution in place.
A few days ago I asked the auto shop over the phone, «Do you have a process in place to notify customers the status of their repairs if something unexpected comes up?» And their answer, to my surprise was, «No, not really.» Incredible.
I offered them one last chance to make it right and avoid losing my business and the business of folks I know forever by at least taking something off of the bill (the part that I was paying that insurance wasn’t covering) and of course, they refused.
To put it in perspective — the auto body shop I used on the other side of town, My Way Auto Body, promised my car would be ready at 9AM. When I showed up, they said that there was a delay and it would be a few more hours. Not only did they take $ 500 off the bill, they gave me money to go get breakfast at the nearby diner. And that was for only a four hour delay!
In a nutshell, it baffles me that I was consistently given incorrect information about the status of my car, I had to keep calling because I heard nothing from them, and when I asked them why this process was such a mess, they basically just shrugged.
If you know exactly what your repair is and how long it will take, I’m sure LoBalbo is a fine shop. But if you’re not, and you’re not comfortable with leaving your vehicle in limbo for weeks, I’d advise going somewhere else.

Lobalbo Brothers is outstanding from the excellent auto-​repair work to customer service and ease of use. I have used them three times over 6 years, once using insurance, once paying myself and once they fixed a problem no charge! Who does that these days?! Each time they have done a superb job on my Acura SUV, repaired the vehicle lickety-​split, given great advice, and every person who works there is a pleasure to work with. I would never go anywhere else.

I’ve used Lobalbo for years. It’s the kind of place you hate to visit but at least when you leave you feel good and satisfied they did a great job.
They work with you, never rip you off and will always go the extra mile to make you happy.

Just got my Infiniti Coupe back from getting repaired by these guys and I couldn’t be happier. There was some damage to my rear quarter panel which required repainting the entire quarter panel. After the repair it looks like the car was never even damaged. Many shops claim to do great work but these guys really lived up to their word. The owners and manager are very nice guys as well. Prices are pretty decent too. Overall extremely satisfied.

The first time I used Lobalbo Brothers was because they were Geico certified. I had pretty much trashed my front end with thousands in damage. The tow truck dropped my car off on a Tuesday, and within a couple of hours I got a call with the total estimate. By Friday, my car was completely repaired and looked brand new. I actually cried when I saw it for the first time! The process was easy, and they arranged for a overnight drop off and an after hours pick up. I didn’t even meet someone from Lobalbo’s because it was so convenient everything could be done outside of my work hours.
Recently, I needed a small repair job done that I did not want to go through Geico. He was 100% reasonable with his estimate and even gave me a great deal! The job was done in two days (a day sooner than he estimated) and once again, I cried when I saw it.
They are easy, quick, and reasonable. I will be going back to get the last of my autobody work done.

Seriously, I have never, ever, experienced such amazing customer service. We were there for a GEICO repair, as part of a service they offer to their insureds. The GEICO rep was there, the ENTERPRISE rep was there. They called to find out about the experience, and then only took three days to complete the repair. THIS is what good customer service is all about.

I just needed my side view mirror on the driver’s side replaced. A close family member recommended this shop. I gave them a call and they seemed nice and informative, so I took my insurance estimate there. I waited around for a bit during the initial consultation, but I didn’t think much of it. They said they would order the part and give me a call when it was ready. After two weeks of waiting, I decided to call. They said the part was being painted. I was expecting a call back within a couple of days. After waiting another week and a half, I called back and the receptionist was apologetic (the snow, we’re busy, etc.) I was given an appointment to have the work done. I was there no more than 30 minutes and the work was well done. In my case the service was inattentive. I don’t think this minor work should’ve taken almost a month to complete. I’m not sure that I would recommend this shop to family and friends.

I brought my car here after an accident and used insurance to pay. They claimed to have repaired everything with new parts, but instead only fixed a portion of the damage. They charged my insurance for a new bumper, but left the damaged one on. They also wrote up an estimate with parts that don’t even belong on my model vehicle, and even zip-​tied my oil cooler back together rather than replacing it! I brought my car to a legitimate shop for a second look, and there was $ 3,500 in damage that was never addressed!
Lies, insurance fraud, and really bad body work. Avoid at all cost!

My daughter had a little problem with her radio she brought it over to the guys and they did wonders. Every other place told her she need new everything the guys worked on it for 2 hours and put it all back together. Recommend them always now!!!