Macy’s

Everyone knows Macy’s. Honestly, this one is much prettier than the big and famous one in NYC! The staff is friendlier, it has a great variety of things and way better deals and offers. All the atmosphere is more pleasant than in other Macy’s stores. So if you choose to go to Macy’s at all — come here!

Reviewing home section downstairs. Horrible service. Messy and cheap. Incomplete selection. Sales people are loud and act like they are on a break. Bad customer service.

First of all, this Macy’s is A LOT smaller than the NYC ones that I am accustomed to — but there are also a lot more deals here that I have not seen at the other locations home in The Big Apple. Maybe it is because business is slower here /​not as many people coming in so the items don’t fly off the shelf? Not sure, but I feel like I hit a gold mine!
I found the NERDIEST sweaters at great prices … And I LOVE nerdy sweaters, nerdy sweater vests, nerdy bow ties, etc… Why front? They’re great!
Because of the lesser levels of foot traffic through here, the staff has much more time to devote to customers on a individual level which is nice. Also, they tend to be much warmer and friendlier than those in NYC. The location is also not bad, in the downtown-​area in Stamford, CT which happens to be a brisk 20 minute walk from my hotel while I am here on business for the week. Hello daily trips to Macy’s.
So to break it down:
Friendly and attentive staff,
Great deals you cant find at the busier stores,
Nice location, but you have to drive (Stamford, CT is not known for it’s public transportation system),
Nerd out!

You won’t find me that much in Macy’s, what ever they sell here I get elsewhere. But occasionally I will walk in and look for some deals… and again I succeeded to safe some money, and not by switching to Geico…

I don’t suggest anyone walk in from Broad street (as reviewed before). It was dirty, dark and not inviting at all.
The men’s department had a price scanner, but it was unplugged and the cord was laying out… is this the image Macy’s wants?
The men’s department looked like it went through a tornado. The ties were a mess, the shirts were all mixed up. They had a clearance rack and more items were strewn on the floor than were on the rack. Image?
So, you would assume they had been packed busy and had not gotten a chance to clean up… not so! The staff were just walking around bored.
They need new management, take the Macy’s name off the outside or lower their prices to reflect the condition of this store.

Watch your step at the entrance on Broad Street. The paver area looks like a bomb hit.

I have gone to this Macys for many years and over the past few I would say it has gone down hill. I worked next door for awhile and whenever I walked the mall at lunch this store was always a mess with long lines and not enough employees working to check people out.
When I had a 1.5 month old coat with a broken zipper to return without a receipt and this was the most convenient location for me to try and return it to, I dreaded it. In fact, I had a 1 star Unilocal review all written up in my head ranting and raving.
Well I was pleasantly surprised. The woman who helped me was very nice and answered my questions and wasn’t put off by my lack of receipt. (I did bring my credit card statement showing the purchase at least.)
She took a few minutes and went over to the coat section to find the same new coat so she could scan the barcode on it to authorize the return and within 5 minutes I had my money back.
I spent a few minutes walking around the coat section looking for a replacement and in no time had picked out a better quality one for $ 5 less than the broken one I just returned thanks to a great sale!
The store still seemed a little disorganized but I had no long line for either transaction and both salespeople I dealt with were nice. They didn’t even harass me about opening a Macys card!