Sears Hometown Store

I love having the option to shop for appliances without having to drive to Gainesville. There is never any waiting and the staff are all very helpful. They have a huge selection for such a small store. I have been very satisfied with my Kenmore appliances. (But of course you can buy lots of other brands too, I just prefer Kenmore)

I will NEVER go back into this store ever again. I bought a microwave and dishwasher at this store on 7÷12÷2014. The first sales person was a male who was very helpful. Then a lady named Jo had to help him complete the transaction. She was very pushy. She insisted things be done in the manner she they should be done. After a bit a back and forth, I bought the 2 appliances costing $ 900 total. Took them home and installed both. After installing the microwave I realized the grease filter was not with the microwave. I was a floor model so that was understandable. They were closed when I realized this so I called the following business day to get the filter. They did not have it, but would get it in 2 days. I was told I would be required to drive the 30 miles, one way, to pick up the filter they didn’t include with my microwave. So after spending $ 900 at their store they wouldn’t bring me a filter I should have had in the first place. When I called on back to inquire if the filter had made it in, I asked to speak with the owner of the store. The same pushy lady, Jo, would not allow me to speak with him about my problem. She did not understand the request «Let me speak to Mr. Denmark please,» even after a half dozen requests to do so. I filed a complaint with Sears and hopefully they will understand why I will never shop at this store again. It’s people like Jo, that give customer service representatives a bad name. If you forced to shop here, deal with ANYBODY but JO!!!