The Ridge Resorts

I have mixed emotions about The Ridge. Our experiences were widely varied throughout the trip. We stayed in the Cascade building for two nights. Noise was a concerns as the design of the rooms basically amplifies you into the neighbors adjoining door.
The rooms were spacious and well furnished though there we some things lacking like cooking utensils for the kitchenette. In our case all we had was a microwave but if you wanted to do something like cut up vegetables it may have been a challenge.
As far as the hotel amenities are concerned, also mixed feelings. The little café in the main lobby was a life saver, the food wasn’t bad and their staff was excellent. I say it was a life saver because both times we tried to dine at the main restaurant it was closed. Dinner closes at 9PM. That’s a little early for us. Breakfast was already over one day at 11AM. Also early.
We used the both hot tubs in the Cascade building which were nice. The TV in the indoor hot tub was great. We were able to finish a movie we had started in room on it.
Just to add, they have a free shuttle but it only runs to stateline until 12:30AM. The shuttle is always late. Be ready to wait and do it a lot if you don’t plan on driving. Also there is nothing around the resort except for the lifts and the resort itself. You will be stranded if you do not use the shuttle or a car.
I personally would not stay here again.

I would not recommend the Ridge at all. The one star I am leaving is only because I can’t leave 0 stars. Prior to our arrival my wife and I requested an early check in. When we arrived we were told that our room was not ready. No big deal, the front desk offered to call us, there exact words were «if we don’t call you your room is not ready yet.» My wife and I went into town expecting a phone call. 3 hours later still no phone call so we headed back since it was normal check in time. When we checked in we asked the front desk why we hadn’t received a phone call and they simply told us «that they were busy». Unacceptable, if that was the case they should have asked us to call and check on the room, not tell us that they would call when the room was ready. That night my wife and I went out to dinner. When we returned we found there to be no parking. The front desk instructed us to park in their «satellite» parking lot outside of the resort and a shuttle would come get us. After waiting 15 mins in sub 30 degree weather the shuttle finally showed up. Needless to say at this point I was ready to be done with this place. 1 month later my credit card statement shows up and they double charged us for the room! The room had already been prepaid for and they still charged my credit card a second time. I had to call twice and was put on hold four seperate times just to get it removed and ensure that I would not be charged a third time! No apology was offered and overall I am appalled at the lack of customer service especially considering that this is a resort that sells timeshares.

This is the worst place I have ever stayed ! Dirty brown carpet, mold on showers, broken lamps. The health department should be called.

I am currently staying in the Cascades. .as far as the room. no complaints. .one bedroom, jetted tub, fireplace… who could ask for more. .well there are a few things, buy groceries! There are no places to eat after eight… no room services. .and housekeeping is not available. there are two restaurants on site, but you have to consider your budget. .if you have a kitchen, go shopping. .the bus is conveniently available every hour, plan your departure. overall I’m enjoying my stay. just come prepared.

$ 5/​day or $ 20/​week wifi but multiple devices require separate accounts. Called housekeeping for three more pillows but only one was delivered. My son’s articulated teddy bear are missing after housekeeping cleaned the suite (must I lock up the stuffed animals in the safe now too?). There are ski lockers in the garage. We have Sleep Number beds but one of the remotes is dead and the other bed was unplugged!

AMAZING!!! This place blew our expectations away. The view, the room, the service was excellent. From The moment we arrived, Everyone was so friendly. The day before we left to Lake Tahoe, I called ahead and made sure that we were getting the 1 bedroom condo that I’ve seen online. Not only did the person in the front desk said that we were getting that room but that he will make sure that we are in the newly remodeled room. When we walked in the front door. I had no idea that we were treated to such a spacious and beautiful condo but also a breath taking view from all of the rooms. I will forever be coming back here with my family every time I’m in Lake Tahoe… if you need questions answered about my stay in Lake Tahoe and this resort, drop me a message

We had an absolute wonderful time. Everything was perfect, compared to other places we have been to. Husband and I came alone for our 15^th wedding anniversary. Got 1 bedroom suite in The Ridge Pointe building. VERY private. I enjoyed that. Our building had hot tub, Excersize room Sauna room Pool table room and EVEN an extra room for our kids to sit and relax while mom n dad excersiz., (but we didn’t have our kids with us) our suite came with Full bathroom. Full kitchen with EVERYTHING needed to cook. down to salt and pepper! Just bring you own food. Also we had a jacuzzi tub in our bedroom! Living room had BEAUTIFUL VEIW with a warm and cozy fireplace. perfect. We will COME AGAIN. WE PROMISE!

Nice resort. It has sleep number beds. Great view of the mountains and valley. Jacuzzi tub, cable. Free shuttle to downtown

NIce thanksgiving get away. Snow. sun. and lots of winter fun.

Beautiful resort with amazing views. Our suites were very spacious and clean, and staff were friendly and helpful. My family enjoyed every day of our vacation and look forward to visiting again.

We stayed in the CASCADE Building for timeshares. We had a 2 bedroom with full kitchen.
Pros:
It was clean and orderly
We were not bugged to view a timeshare presentation
We had a beautiful view
The Jacuzzi bathtubs are to die for
Our room had a humidifier which was very helpful at that altitude
Cons:
The sleep number beds suck. Worst beds ever, they may be old.
No large skillet in the kitchen
You may get altitude sickness (it is really high up and I had to end my trip early due to this)
No A/​C (but is OK if you go when it is cold outside)
Cable TV does not have a Guide, so you can’t tell what is coming on
Overall the amenities were good except for the beds.

Sadly, not a fan at all. Let’s just get down to it. When we arrived their system went down for what seemed like two hours. We literally stood in line at the front desk waiting for them to get it back online for a ridiculous amount of time just to get checked in. Now I understand things happen, thats fine, but they did not offer anything to the long line of guests that were inconvenienced during this debacle. They could have done anything, free wifi during the stay (yes you have to pay daily), a percentage off of our stay, a better view from our room, but no we simply got a basic «We are sorry».
Next, the rooms have no AC. OK maybe that would be alright if you were in a room where the window actually opened up more that 4 inches. Not to mention our room was level with the basket ball courts so anyone could just walk on up to our window and see in or break in for that matter. Not very enticing to leave it open. Plus here you are in the lovely mountains and we have a view of a basketball court and the long line of cars parked on the street — wonderful. Now to the bed, seriously, the worst bed we have ever slept on. SO HARD and what’s funny is they said it was a sleep number bed (terrible advertising for sleep number). Interesting because every number felt the same, like I was sleeping on cement, but the lower you went there was just a little more sag in the cement. Now the bathroom, you would think with no AC and crappy windows they would have a fan in the bathroom, well they did, but ours was broken — yes it just gets better. So when we took a shower it just made our room hotter. Lastly, the shower head was a disgrace. Terrible is the only way to describe it.
The only pluses to this place: there was a little fridge in our room along with a small sink and microwave. Even the microwave door was a little messed up though. I had to fight with it to get the door to shut. Another plus, they had luggage carts for you in the parking garages which was nice.
Overall, we won’t stay here again. It’s just a mess of a hotel and there were definitely more CONS then PROS. We were glad to get home from our «mini vacation» so we could actually get some rest.

Great price for a 1 bedroom or suite, conveniently located near the slopes to get to Heavenly.
Only downsides were the provided humidifiers were very very weak and no free wifi, you gotta pay for it daily.