Beauty SQ

This place truly went to shambles over the last years. When I first started going here it was a peaceful, very clean salon, the staff was always professional and did a good job, the only downside was the ability to get an appointment. They also had 2 awesome hairstylists that left my hair impeccable. I would buy their Groupons or deals they had and sometimes they would let me upgrade it and sometimes they wouldn’t. The gel polishes were horrendous and applied too thin; a gel manicure would last me less than some manicures! The spa pedicures were great though. As the years went by they only had one nail technician working and recently the nail technician was also the receptionist. She did not seem as friendly as before and had a horrendous attitude. She practically yelled at my sister for coming late, yet she had no other appointments. The place itself was falling apart with these weird curtains. To top it off they also got rid of the hair stylists! No Groupon or any deal will get me to come back here.

I bought a number of groupings for this place like 2 years ago. The place was busy, and I was always happy with the job they did. Got my nails done, hair blown out even got a massage and facial.
This place is close to where I get my waxing done (Touché you should totally go, it’s awesome)
I had gone about 6 months ago, but they were oddly closed on a Saturday afternoon. Went back a few weeks ago, there was no one in the place. I’m happy with my manicure and pedicure, but it was just the owner and her daughter. They’re down to one pedicure chair (from 3), salon upstairs is closed, so I don’t know how much longer they’ll be open… Which is too bad because they’ve always been so nice to me.
I agree about the maybe bringing your own polish, some of it looks kinda old.

I have visited this salon from time to time ever since they opened. They were never very nice but it was clean, affordable & down the block from me so it’s where I would go. As time passed it got worse & just yesterday I had to walkout of mine appointment after Kimberly basically yelled at me like a child for being late. I did call to say I was stuck in traffic but with the anger in this ladies eyes, there was no way I was letting her touch me. She looked like she wanted to beat me! It was my last visit under a coupon I purchased but I just rather lose it than be treated so badly. I noticed she was very mean & rough my last 2 visits but put it off as she had a bad day. There is no way I want my pedicure to be painful. It’s a shame. They need a personality or personal make over.

I’ve been coming to this place off and on for mani-pedi’s since it opened because I live in the neighborhood. I am aware that they are a cheap no frills salon to be sure, but the customer service has really gone down hill in the past year. I tried to book an appointment online this morning but it said to call instead and because they are a block away I just showed up. I was treated like I was completely inconveniencing them to be there – even though NO ONE ELSE was in the place, and this is not the first time it has happened. They obviously don’t think they need any new clients and don’t like walk-​ins, even though most of the employees seem to be doing nothing but sitting around, texting, watching tv or accepting shipments from UPS. I can tell that they’ve lost a lot of clients because the past two times I’ve gone, no one else was there and it’s because of the generally poor customer service. If they want to just run a make up and beauty supply store, then why don’t they just close up the salon? I definitely won’t be coming back; you do get what you pay for.

Now I understand all of the bad reviews. They were nice the first two times I went, but then the attitude changed. They became nasty. Seemed annoyed that I was there. It was so obvious it made me extremely uncomfortable. I had purchased a couple of vouchers ( Unilocal, Groupon) and I got refunds on all of them because I didn’t want to go back. However, I had one more blowout left on a 6 blowout deal and went back for it on 10/​10, the last day of the voucher. I was going to combine it with another of their nickel and dime deals where the blowout wasn’t included. Vicki, who I assume is the manager, nastily told me that I had none left. When I told her that she told me the week before that I had one more left, went downstairs in a huff and came back 10 minutes later with a printout to prove her point. She had circled 6 blowouts. At that point, I was so upset, that I just paid and left. When I got home, I looked at the printout again and saw that two of the blowouts had the same date and the order number was the same except she had transposed the last 3 number (917 became 791). I knew I had made another appointment on line but when I went on line to cancel, I found that all the past and future appointments had been wiped out. I emailed Groupon to complain and they gave me a $ 10 credit.
So this morning, I get a text reminder about an appointment today, which is the one I went on line to cancel on ¹⁰⁄₁₀. Their booking policy states you must cancel 12 hours earlier or there will be a charge. I checked on line, and lo and behold, my information was back, not all of it, but today’s appointment was there. I cancelled it, and a message came up that I might be charged.
My plan is to go in this morning and tell them exactly what I think and they better not charge me anything. I hope they have a store full of customers because everyone should know what they do.

I’ve never been treated so rudely in my life! I will never go back. Hundreds of other salons to spend my money. I guess they don’t like money. I would wager that this place is out of business in less than 1 year. There’s no way you can treat clients so rudely and expect them to return. I arrived 15 early to my hair appointment with money to spend and I basically got yelled at because I didn’t remember how many times I’ve been there. Does that make sense? I said goodbye and went across the street where I tipped them generously for their great service.
You suck Beauty SQ!

I bought a groupon for a $ 10 beauty sq gel manicure. I tried to call for an appointment a few times and no one answered so I looked on the website to see their hours. I then realized I could make an appointment online which was convenient and I wish more places had that option. I had an appointment with Christine and when I got there they said I wasn’t in the computer. Then another woman checked and found me. There wasn’t a big selection of «Beauty Sq» gels so I asked if I could pay extra for OPI and they told me no (I did read another reviewer was able to upgrade to OPI but for some reason they told me no). The color I decided on they couldn’t find so I just asked to get a regular manicure and pedicure and I’d just save my groupon for another time. The nail technician (which ended up not being Christine) had a severe attitude problem. She was rolling her eyes, talking in Chinese to the other technician being rude to me and other customers. When I was leaving she chased me down and said «next time you must make appointment, we don’t do walk ins here» and gave me a business card. I got snippy and said I did have an appointment, I had the confirmation to prove it. Another customer waiting walked out behind me saying she couldn’t take their attitudes and thanked me for standing up to them. When I had purchased the groupon I recommended it to my mom because it was such a deal. She ended up going a few days after me because she didn’t want it to go to waste despite my bad experience but she had an even worse appointment. She said her technician was berating her, telling her that her nails were damaged from having acrylic on (my mother never has acrylic on her nails) and that her cuticles were a mess. Unnecessary comments that she should have kept to herself.
My groupon for the gel manicure expires in November but I think I’m just going to take it as a loss and not return.

Not too bad for the price, but I would bring my own polish, theirs seems a little old and chips the very next day. Gel manicures are okay & Christine is good for eyebrows.

bought a groupon for a swedish massage. they seem to always be booked today is aug 10 after going over availabilitites for the whole next week she finally told me i cant get anything till the end of august. i am so frustrated that i asked groupon for a reimbursement. worst service ever!

This is my second time going to this spa. I find it to be very relaxing and the staff is very nice. Compared to other nail salons in the area this is the «Ritz»

This place is horrible. Tried making an appointment for over a week and they were always somehow booked. It was to the point that my groupon expired. I will never recommend a place like this to anyone. They didn’t even offer to extend the expiration date. Horrible customer service.

I bought a Groupon for here, $ 30 for 3 mani-​pedis. Guess I can’t really complain for that price, but I will anyway. Both my mani and pedi seemed really rushed. She messed up the polish on all my toe nails and had to fix them, and had to completely redo one big toe. Not too professional. My nails were filed crooked and not even. I got a gel manicure (paid $ 10 to upgrade) and it peeled off in 5 days. The people who worked at the salon were speaking in Korean to each other the whole time, which I thought was really rude. In the salon I normally go to, they speak Korean as well, but they also speak English to the customers so it doesn’t feel like they’re just sitting around talking about us. It definitely felt that way here. I’ll go back for my other two mani-​pedis, but that’s it.

A no frills beauty center located a few blocks from my house. I had a groupon I bought for $ 15 for spa pedi and mani. I paid $ 20 to upgrade to opi gel mani. My nail tech was Kristy and I thought she did a good job! I will definitely return. I noticed a girl got her hair blown out and the hair stylist did a fabulous job. She looked gorgeous. I will return to try the facial, haircut and to do my nails again. I am very happy they are so close to my house!!!