Richmond Tile and Bath

Richmond is just a disorganized sales office. They contract out all of their custom work to local vendors and mark it up. For my custom glass enclosure, they quoted a low price, took my deposit, and then hiked the price up over $ 1,000 later. Nothing changed. Their justification for the price increase was, «Our quotes are only approximations.»
They gave me the runaround for the entire month it took to take a simple measurement. Their only response was, «Sorry, that’s the way we operate.» Stay away.

Purchased tile here for my bathroom. Loved the tile, sales rep helped with a beautiful design, bathroom came out beautiful. I have one complaint… tile was on «clearance»
which apparently was being discontinued. Was not made aware of the «clearance «rules of NOT RETURNABLE until everything was sketched out and on the invoice it was pointed out. After all the effort that went into the design I was not going to start picking out another tile. Had my contractor go over measurements with sales rep and was good to go. Ended up with 7 unopened boxes of tile left totaling close to 400.00.
When I confronted my contractor he couldn’t understand why he usually figures 1 extra box. Went back to sales rep and asked if they knew why and would they take it back I would even take a credit. Owner never even came out, no one even went over measurements to see why this happened was only told contractor wanted extra!!! well not 7 boxes extra!!! I think they just wanted to get rid of as much as they could. They would not take any of it back so I am stuck with 7 boxes of tile. I think this was totally unprofessional and will go elsewhere the next time I need tile.

You know it’s serious, when this is the 1^st review I’ve written for Unilocal or any business in general.
Highlights:
1. Showroom was absolutely gorgeous. Great product placement, lighting, and information available for the products.
2. Professional Sales people. We were greeted, left to roam, and once we were ready, so were they. Our sales person Bernadette was knowledgeable, kind, and funny. She was able to hone in on our needs, make suggestions, and offered great service.
There was no pressure to buy NOW and lots of suggestions on best ways to design and save as well.
Overall great experience & I’m so glad we went here first.

Update: I was contacted by a woman from Richmond Ceramic Tile who apologized for my experience and invited me back to make a purchase. However, my bathroom had already been remodeled and completed and I no longer needed to make a purchase. I appreciate the apology and acknowledgement of my experience. Hopefully the staff is a more responsive to other customers and no one else has a similar experience.

Completely professional and knowledgeable salesperson in Judy S. She not only showed me tile, but gave me some design ideas that I did not even consider due to lack of knowledge on this subject. I would use this company again in the future, and I would definitely recommend «tapping into» Judy’s considerable talents. I now have two incredible bathrooms which I am sure not only complement my taste, but will up the resale value of my house should I decide to sell. Thank you for a job well done.

Tons and tons of beautiful options to choose from, just make sure you work with a salesperson you feel comfortable with. Some of them seem not to know how to say «I don’t know» & instead make things up.

This place has an amazing amount of tile, bathtubs, sinks, and toilets. You probably wouldn’t go here unless you were planning on doing some remodeling, which maybe I know someone who is, so we went to look at tile! Kudos for an enormous showroom, an amazing variety of tile, and and a good variety of everything else.
Tricky to get here, so bring your GPS, and beware, salespeople are somewhat clingy.