Merchant’s Tire & Auto Centers

Wonderful service! I’m from out of town and got a flat, I went to Merchant’s and they were super nice and said they’d look at it and give me options within 15 mins. The lobby was clean, bright and big with coffee and TV. After looking at my car they told that my tire couldn’t be fixed (I suspected as much.) They offered to order me tires to put them on tomorrow. I have a weird car and NO shop has ever had them in stock. When I told them I lived an hour away, they said no problem, would I like them to put on the spare? They did and guess what? *No Charge* How nice! Good old fashioned service you don’t find very often anymore. Yay Merchant’s!

I don’t trust them. They said we needed a new alternator and it cost twice what it would at other places. It would have cost more. They insisted the two month old belt be replaced, but I looked at it, it was still pristine so they put it back on. Then when the car did the exact same thing a couple of weeks later, they said it needed a new water pump, again overpriced. A week later, it was overheating. I took it somewhere else — thermostat. I really wonder if they deliberately sabotaged the car! I’m a single older woman. I will NOT do business with them again! I do agree they are fast and friendly, when they aren’t dissing my former mechanic, then denying it. Oh, well. I just won’t go back. Beware.

Fast friendly service. Fair prices and excellent customer service. Nice big lobby with tv, refreshments and free WiFi. I was quoted a very fair price on replacing two of my tires after a blow out on the highway. I accepted and they got right to it.

Have had good experiences here. Due to turning down a free alignment check that Merchant’s offered at my last inspection, my rotors needed to be replaced (because my car was out of alignment). Next time, I’ll get the alignment checked. They got the job done quickly, on a Friday, and without an appointment. Everyone was friendly. I will definitely be bringing my car back.