Roto-Rooter Plumbing & Drain Services

Zero stars /​Worst experience ever. I called on Sunday 10÷19÷14, here is the conversation: Lady: «Hello?» Me: «Hi, is this Roto Rooter?» Her: «Yeah.» Me: «Are you open for business?» Her: «No.» I hung up.
I called this morning (10÷20÷14). I spoke to a lady and requested service. She asked if someone would be home all day, I said yes I would but have an affair between 5:30 to 6:30 PM. She said «Oh that’s fine, someone will be there much earlier than that, how about lunch time?» I told her this was fine and thanked her politely.
The whole day went by and not a single phone call or anyone from Roto Rooter arriving to my house.
I called around mid-​day and a different lady answered, yelled to someone in the background to confirm my appointment and told me someone is coming; «They’ll be there, yes».
The remainder of the day went by and still no phone calls or visit.
The attitudes, failure to keep an appointment and lack of communication is a huge fail.
They should hire some non-​bitchy staff and keep their appointments; because it’s not like plumbers are a rare thing. They want to make money, don’t they?
On to a different plumbing service I go!