Fye

This is a review for all of FYE in general.
I honestly haven’t a single clue how this company is still crawling along. Sure– they have an extensive collection of movies, music, video games and pop culture merchandise. But nothing– and I mean NOTHING– is ever a good deal here.
I’ve been going here for 15 years, and I think I’ve bought something from here a maximum of 3 times. I usually walk in here to get a good idea of what I want, and then head over to Best Buy to get it. Yeah, Best Buy regularly beats FYE in prices, and by a long shot. Compared to Amazon, there’s no competition at all.
One of the few things this place has going for is its inventory of used movies, games, and music. They often have deals too, like buy one used get the second half off. I found, however, that FYE commonly inflates it’s used prices so that you’re not really saving at all. Iron Man 3 on Blu-​Ray NEW was $ 5 CHEAPER than Iron Man 3 USED. The real kicker? The new copy was a 2-​disc special edition, while the used was not. This is just one example though, explore the store if you dare and see this trend throughout the aisles.
The thing that really pushed me over the edge was this store in general. After years of avoiding this place, they finally had a used Blu-​Ray that was the cheapest price I could find. As I was cashing out, the cashier asked me if I wanted to sign up for their reward program and save 10%. «It’s free and only takes a minute.» Sure, why not? I’ll save even more right? Ha.
«You can cancel at any time.» Says the cashier as he prints my receipt. That’s funny, I thought. Why would I want to cancel a free reward program? When I got home I discovered the horrid truth. It is a PAID reward program, at $ 11 a month. I was duped into signing for a 30 day trial. Furious; I went online to cancel immediately. «No no not today!» Says FYE
Turns out; you can’t cancel right away. You MUST wait 2 – 3 days for your online account to «activate» before canceling. «BUT YOU CAN USE YOUR REWARDS RIGHT AWAY HEHEHE!» Says FYE. So really, nothing has to be activated. It’s just timed so that you can’t cancel right after signing up, probably in hopes that you’ll forget about it in a couple days and they’ll start charging you.
I’m appalled that sleezy business practices like this are still in effect in 2015, by a dying company. I will never be doing business with them again, and hopefully I can cancel this membership in the coming days. Buyer, beware.

Hello, Today I had the misfortune of visiting one of your stores for the first time, NEVER AGAIN. I was at Lakeside Mall in Sterling Heights Michigan, I was looking for Duck Dynasty products, saw your window sign and went in. Found what I wanted and went to the register. There was no line I walked right up. There were 2 cashiers neither of which said they were open or could they help me, but both were fiddling around with items on and under the counter and talking back and forth never looking to see if anyone was lining up. I went to the one that looked like I may be able to get her attention. I said Hello are you open, I got a one word response «Yea», I put my 2 items on the counter and she starts talking to the girl on the register next to her. While she was ringing me up I noticed she had no name tag, her Tshirt was a couple of sizes to small and she CONTINUOUSLY WAS CHEWING GUM WITH HER MOUTH OPEN THE ENTIRE TIME. I found her demeaner to be UNPROFESSIONAL AND TRASHY. I had set my debit card out she gave me my total and I paid. When giving me my reciept she NEVER UTTERED A WORD LET ALONE A THANK YOU. I immediately asked for her name, she said it was on the reciept I said I would like to speak to a manager, she said she was one. I pointed out her lack of name tag and that she did not say hello or thank you, she said she did say hello, I said no you did not. I then said I would like District Manager info to contact. She asked the girl next to her were to get the phone number. She found it in a book and told me it was 231−929−2769, as I was leaving she yelled «have a nice day». I walked out into the mall and dialed, not the correct number. I went back inside and asked the same girl for the correct number, turns out the last digit was incorrect in the first one given (how convenient for her especialy if I had waited to call later). I went back into mall and dialed the correct number, it was a message center and wanted a password to get messages. I went back into store, niether girl was on register, but there was a young man, I asked to speak to the manger on duty. Imagine my surprise when the girl on the register next to my rude girl came to the front and asked how she could help me. I asked what is your title manager. assistant or superviser. She said she is one of 2 managers. I again asked for customer service or district number she verified the one I was given was a direct line to the district manager. I got home and looked your company info only to discover your customer service does not take phone calls. In case it was not GLARINGLY OBVIOUS, I WILL POINT OUT THAT THE GIRL WAS SLOVENLY DRESSED, CHEWED GUM LIKE A COWS CUDD, WAS UNIDENTIFIABLE TO CUSTOMERS, ARGUMENTATIVE TO CUSTOMERS, UNFRIENDLY, UNPROFESSIONAL AND LYING TO AVOID COMPLAINTS ABOUT HER BEHAVIOR. NOT TO MENTION THE HIGHER RANKED MANAGER THAT SAW AND HEARD THE ENTIRE THING AND NEVER ATTEMPTED TO DO A THING ABOUT A BAD CUSTOMER EXPERIENCE. AND THE TOPPING ON THE CAKE IS THAT THE CORPERATE CUSTOMER SERVICE DEPT DOES NOT TAKE PHONE CALLS.