Phils Services

Call only if you are very patient, have nothing to do and do not need your appliance fixed promptly. As I write this, I am on my 2^nd appliance repair using these people (the only option DTE offers, unfortunately). They were supposed to be here 8 – 1. It is after 3. The first time we used them for a washer repair. It took them 5 visits, and the only reason it was ever fixed is that I insisted, after the 4^th time, that they order the pump I had researched. The first four visits, they gave us half-​baked diagnoses such as we were using too much soap (really? After 8 years using this washer, we are suddenly loading it up with too much soap?), there was a quarter stuck in the drain, etc. Plus, for each visit, my husband or I has to take a day off of work. The second repair was for our dishwasher. The diagnosis was a malfunctioning heating element. This was on July 28. The part is finally in, August 24. And the repair person has failed to show.

Avoid at all costs! Came out to write an estimate for a remodeling project. The appraiser had a list of items to be completed that he was to quote. After I paid half in advance and drove in from Chicago, 3 guys inclufong the appraiser showed up to tell me there was a miscommunication and that most of the services weren’t included.
–I had to call them numerous times to get a quote
–one on the property they did the guy couldn’t do plumbing or electrical and that wasn’t included
–no explanation other than they had a miscommunication
–wanted $ 800 to paint a 300 square foot area
–PROCESSED MY PAYMENT IMMEDIATELY BUT THE ONLY DO REFUNDS ON THE 15TH OR 30TH OF THE FOLLOWING MONTH

I always use Phil’s as my go-​to service company. They’re always on time, have the smartest technicians, and their office staff is very nice any time I call for help. Their technicians are willing to help when they get here, and are supportive and very good at explaining how to keep up with appliances, a/​c units and furnaces, etc., and what they are doing to fix the issue you were having. I will use this company forever, and they definitely do it all! I just started using their new divisions (housekeeping and a handyman), and both the heads of those departments do great work. I would recommend Phil’s to anyone!

DO NOT USE! Phil’s Service sent out a tech for my parents heat being out, he was able to get it to work but told us to get space heaters because he thought it was going to go out again. …of course it went out again.
They said they’d be here to fix it again and instead they keep delaying and delaying. My parents are senior citizens and shouldn’t be treated this way — luckily my 88 year old Grandmother was able to go to my uncles.
Phil’s Service is unreliable. USE SOMEONE ELSE.

Came out to fix our Bosch dishwasher. Had no idea what they were doing. Wanted to charge us more than it was worth. Contacted another company who fixed the issue on the same trip.

Had water leak on fridge. Called Phils and they were able to come out that day. The service tech called 30 minutes prior to arrival. He found problem, had part already on truck, and fixed at a reasonable rate. Tech was knowledgable, good natured and not pushy.