Babies R Us

If I could give a negative 100 I would… so disgusted with this place. I tried to return an item from my gift registry that I received at my baby shower with gift receipt and they hassled me about it saying that it needed to be in original form unopened to say the least these employees like to make their own rules. Instead of being an advocate for their customers they try to lie to you and basically say you have no right to open something brand new and then decide it’s not right for your baby. Have a look at their return policy for gift registry and tell me they don’t make up their own rules… waste of my time. Long story short they still took the return but not without stating this is the only time they will this and I better not have another thing for my registry to return unless it unopened because customers can’t open new things and decide it’s not right and put in the box back brand new. Return was a lengthy painful process at the expense of my time.

Absolutely the worst customer service I have ever experienced.
I already had one bad experience purchasing a stroller, not sure why I went back to try to return a bassinet that was never used to the store… FOR STORE CREDIT or EXCHANGE by the way…
I forgot her name, but she told me over and over again that she worked there for 14 years and doesnt have to call her manager to help me. Yes — she literally said that. After being subjected to more rude remarks, I finally went off on my own to find the manager. He wasnt too much help, but he at least had a normal tone and not a bad attitude.
When I called customer service on the phone they explained to me I could not return for cash, but if it was new and on my registry — i could exchange it…
This store DOES NOT follow their policies then because they told me I could not exchange or return for credit. I even gave them the agents number and name so they could talk with them… they refused… SHOCKER.
I WILL NEVER SHOP AT THIS STORE AGAIN — and neither should anyone else!

I wanted to share my experience at Babies R Us, I have purchased at the sterling location several times in the past, but the Sunday that I went to buy the Crib for my New born baby, My wife and I had experience the most amazing in store seminar with a young, talented local Designer, (Psalm Francisco from
) who give us an unbelievable insights of how to set up our baby’s room, color, accessorized, etc, she sketched our room in a manner of minutes, giving us the perspective that we needed, thank you Babies R Us for promoting such a talented artist in our local community.
J P

When something is labelled for baby use, it definitely drives up the price, and Babies R Us actually helps cure me of my desire to stock up on (unneeded) baby supplies because of sticker shock. Coupons do help a bit, and you can join their rewards club for a small break. That being said, this place has a pretty good selection and is pretty well-​organized and when I know what I want to buy, I can usually find it here without being distracted too much by everything else. I would say Buy Buy Baby actually is my favorite baby store because it has absolutely everything, but it is also the priciest of the stores and far away in Springfield. In any case, I ended up a sucker and buying furniture here, and with some wandering around, was able to find a sales associate with the purchase. Communication for delivery was excellent. There is also no hovering here, which is a big plus in my book.

Woohoo is right! I myself am not pregnant and don’t plan on being so for a few years but I LOVE going into babies-​r-​us and I swear the air in their must have some hormones pumped in to it because I ooh and ahh over everything. I practically have my whole nursery planned out. I go in their for gifts when someone I know has a little baby on the way. I’ve gotten baby first-​aid-​kits, hard and soft books, little chewy toys and of course a few outfits.
Everything is pricey, but all baby stuff is pricey… Customer service did ask if I needed help, but I was just browsing for a friend of mine that has a little one on the way. Another big plus is you can look at the person’s registry at the store and customer service will walk you to that item so you don’t have to go up and down every aisle looking for it!

Worst Babies R Us ever. No customer service and with so many employees standing around talking to each other instead of assisting, you would think that you just walked into a café.
I recommend taking a hike to the Chantilly Babies R Us. That’s where you will get help with the purchase.

Simply put, this Babies R Us is amazing compared to any other I’ve been to in the area. It’s neat, organized and the entire staff here is extremely helpful. Each time I’ve been here staffers have gone above and beyond anything I’ve experienced in a retail store. Happy employees are helpful employees, so good job Babies R Us management! They also price match (yes online deals as well) which makes getting everything you need at the best available price a no hassle.
I can’t say enough good things about this location. I will go out of my way to drive to this one just for the good experience. The one in Chantilly is just crap compared to this one.

Remember that time in college you met some really nice people and then they invited you to hang out some night and everything was really awesome until they pulled out bibles and asked you what your favorite verse was? Well I think all those people came to work at tihs Babies R Us after college, because they are that freakishly nice.
I can’t really say «Yay! I’m a fan» of any Babies R Us, but I’m giving this location 4 stars on friendliness alone. I’ve never been to any other one though and I don’t know that I will. We’re having a daughter and I am completely worthless when I stare into the sea of pink clothes.

I recently shopped at this Babies R Us for a shower gift. It was much nicer than when I was pregnant. Things seemed much more organized. There was a separate section for shoes and they even had maternity clothes. This store is also much nicer than the Chantilly location. My only complaint is the printer wasn’t working at the kiosk when I tried to print the registry and I had to get an employee to print it for me.

I just had to write a review because I registered for my baby shower yesterday and the person helping me was absolutely awesome — JOHN! Odd to have a man help with this kind of thing but I have never seen someone so excited to help me and he was so knowledgeable on every product. He even stayed over his shift to take time to help me. He was so attentive and just absolutely awesome!!! He deserves a gold star in my book!

This is a review on Babies R Us employee — GEENA.
On Saturday, July 28^th I went to this Babies R Us to purchase gifts for my twin niece and nephew and for an upcoming baby shower. While at the store, I decided to return a box of Babies R Us Freezer Food Tray Set I had purchased and not used. I didn’t have a receipt and figured I would receive about $ 6 in store credit.
Sales Associate, Geena was at the Customer Service desk and greeted me as I placed the unopened box on the counter. I explained that I had purchased two boxes of these food tray sets and this one was unused and that I wanted to return it. Geena asked me how long it had been since I purchased it and I told her it had probably been 8 months. Geena then explained that the current return system could only pull up credit card purchases further than 6 months back. I mentioned it was not a problem and that I would take store credit.
Geena then proceeded to pick up the unopened box and opened it. She pulled out the food container set about ¾ out of the box. She took the first 2 oz plastic container closest to her out and raised it with her left hand above her head (as far up as her hand could reach). I then realized she was looking through the container by using the store’s over sized store light fixture.
Geena held the container for about 5 seconds and then rotated it one each side to check for usage. She held this container up for about 15 seconds, rotating it back and forth and then brought it down to eye level. Geena then opened the lid off and once again raised it above her head and started inspecting it.
Geena put the container down beside the box and took a second food container out of the tray set. She then again proceeded to raise it above her head to look through it against the store lighting. She took about 20 seconds with this container too, rotating it on each side. At this point, I began to feel embarrassed and I told her once again that the containers were unused. Geena then made eye contact with me, put the container on the counter and said «we don’t take used containers back and these have water spots on them». At this point, I began to feel judged, extremely embarrassed and humiliated.
If that wasn’t enough, Geena then pulled the tray set completely out of the box and took a container that was furthest back. Once again, she raised it above her head and began inspecting it. I was appalled and told her, I was not being dishonest. She made eye contact with me again and said that this third container was clean and did not have water spots on it like the two others.
At that point, I was not going to tolerate her demeanor any longer. I told Geena that I was not going to argue with her over $ 8 and I turned around and began to walk away. Geena then shouted to get my attention and told me to take the tray set with me. I continued to walk right out of the store.
_​_​_​_​_​_​
I understand why stores have return policies. However, this incident was handled poorly.
I called Babies R Us Corporate office about a week later and gave them my comments. Babies R Us has a policy to not provide Regional Manager names to the public so, I was told that was all they would do for me. I told the customer service associate that I wanted an investigation done on this case. He explained that he would do a write up and that someone would call me in about a week. Well, it has been three weeks.
Babies R Us — If you’re reading this my Reference# is 120 801 – 2 628

This is my absolute favorite Babies R Us. I hike all the way over to this location on Rt 7, rather than shop at the one that is 5 minutes away from my house. It’s super organized, clean, well stocked, and the employees, management, etc… are all super nice and cool. I did make a trip over there to find an activity center for my son because I knew they’d be the only ones that had it in stock. They were out of the particular model that was on a really good sale that week, so they offered to substitute it with a similar one. The Babies R Us by my house, that I had been to earlier that day, didn’t bother to do anything when I tried to find this elusive activity center. I asked for a rain check, and they just looked at me like I had antennas growing out of my head or something. Anyways, definitely go to the Sterling Rt 7 Babies R Us if you have time.