Cascades Overlook

For this place being so expensive, they are truly terrible. The management team is so poorly organized and they love to take their time fixing things that were broken before we got there. for over a week on the snow storm our roads did not get plowed. the air conditioning is a joke and when you ask for a work order, it can either happen quickly or it can take over a week. it’s so inconsistent and I am so excited to be leaving in a few short months. they are SO cheap they don’t want to invest anything into the residents but will hit you with a hefty fee for just about any small detail they can find. I can’t believe this place is so terrible considering the thousands we pay– with those funds you would think they could hire competent people. the only good people that work here are the maintenance people who are always polite and helpful.

Moved out months ago, would not recommend this place to anyone searching for a peace of mind on a place to live.

I live here because it’s the cheapest place in one of the nicer parts of Nova with pretty easy access to work in Fairfax County. However. Here are the issues that make me want to leave, which I am:
–Office staff is just waiting for you to get out so they can re-​sell your apartment.
–Apartment is loud, especially in the summer when all the AC units are running. Right. Outside. Your.Window.
–They take forever to get stuff done. Grills have been missing since I moved in two years ago. They finally upgraded the playground and the pool, which is nice.
–If you rent their 1 bedroom «with a den» don’t expect that room to be livable. Hot in the summer, cold in the winter.
What they are good at:
–Having the ground crew come all the time and blowing leaves and detritus into your patio.
–Billing you.
–Giving you the convenience of paying for your «estimated» water usage.
–Giving you some passive emails in response to your question that are generally the opposite of helpful.

I do like my apt however the office staff provides zero customer service, maintenance is never on time and they will raise your rent every year. You cannot upgrade until your lease is up and forget about grilling. Pool is so so and the computers never work. If you play racket ball the space looks fine but who plays that. Location is good. For renting I’d like the rest of the amentaties but just paying for a spot for now.

Location/​Neighborhood is really nice, several shopping centers are very close by, easy access to Route 7 and 28. On to what you really need to know…
~ The apartments are nice and spacious and are FIOS ready, though I think they’re a little over-​priced for what you get. I recommend you only live on the top floor. The buildings are old and noise from above can be a serious issue.
~ Rental office team is mostly great (one person in there obviously has no clue what they’re doing, so when that person answers, I’ll ask for someone else or just call back later or the next day). They accept my packages, which is really great and I get an email when it arrives. They’re super friendly people.
~ Maintenance is actually very good, but slow sometimes. In an emergency, they’re show up quickly and take care of things. Though they definitely need to work on snow/​ice removal. They tend to forget the sides of the buildings where people actually do park and it can be like an ice rink getting to the car.
~ I never use any amenities (gym, pool, car wash, etc) so I can’t comment on them.
~ Parking isn’t really an issue. I typically park in the same spot every night unless a neighbor has a party, then all bets are off.
~ They have valet trash where they pick up your trash from your door 5 nights a week, which is GREAT, however, pick up is supposed to start at 8pm and they seem to be coming earlier and earlier (7pm sometimes), or on occasion, not at all, which means bags of trash sit outside until they come back, which can sometimes mean from Thursday night until Sunday night. I just try to get my trash out by 7pm to be safe.

DO NOT RENT HERE! The property management does not care about you after you sign the lease. They will ignore maintenance requests or send someone out their to «fix» the problem when they don’t do anything. The community is run down and over priced. The walls are thin so you can hear everything going on. The hallways are always dirty and covered in bugs or nests. You can smell the weed the residents smoke throughout because they clearly have no standards to who they rent to. They allow anyone in the area to use the trash compactor which is why it is always overflowing. They have couches and other assorted furniture piled up beside it. The car wash area is used more by non residents and when you try to its already full.