Ez Storage

I usually don’t write reviews however I felt compelled to write one today. The first time that I came past EZ storage located in Sterling/​Herndon Virginia, 2 years ago I met a young lady by the name of Debbie and her husband. They have some of the best customer service that I have ever experienced in an extremely long time. The staff there are so well trained by Debbie and her husband and loaded with accurate information to be able to assist any customer that comes in. However there have been a few staff members that may need to stay under Debbie and her husband just a tad longer just to grasp those necessary skills to be able to
assist customers in an appropriate fashion. I was in the facility about three weeks ago and a young lady by the name of Patricia Hall was in the facility. Not knowing whether I am already a customer or a potential customer she was not only rude to me as a potential customer but she was extraordinarily abrupt and abrasive with the staff. I would never have known that she was the district manager only because she was shabbily dressed and just had a air of discontent and unawareness about her person, no tact, no professionalism and absolutely no respect for any other person in her immediate area weather potential customer or staff member. There was a young man by the name of El Dorado who was amazing. He was
trying to help me and every other customer that came into the facility at that moment. All this time I thought that Debbie and her husband were the owners of this particular location. I asked for them and was told by one of the other staff members that came from the back that she and her husband were out for four days, I was immediately saddened. But lo and behold Debbie and her husband came in as I was standing there about 15 minutes after I have my brief encounter with Ms. Patricia Hall who is supposed to be the district manager. I told them about my experience and one of the other ladies by the name of Ms. Peggy who is always extremely helpful and very professional let me know that Debbie and her husband are not the owners but they are staff members as the rest of them are. I was absolutely shocked, stunned and dumbfounded. Debbie and her husband have always been extraordinarily helpful weather it is information on a unit, moving to a larger unit, information on how payments need to be made and or placed, who to call when things aren’t working appropriately, just a plethora of things. The staff is always kind calm and courteous. I’m just hoping that someone from the corporation itself gets a chance to read this and understand from a consumer standpoint that it pays to have people like Debbie and her husband running their facilities.