Featherle Pet Care Sterling

I have been taking my very small Yorkie to Featherle for the past 15 years and have no complaints. After a very bad experience with a local groomer that paralyzed her right eye from pulling on her too hard (she is 2lbs 9 oz) I would never go anywhere else. Now that she’s an old girl and blind they let me bring her in and wait to minimize her stress and time she has to stay there. I moved to Ashburn 10 years ago and still come back to Sterling to have her groomed. The only negative is they have become a bit pricy over the years but for me peace of mind is worth the extra cost

The grooming always wonderful but my dog was running to the bowl to drink and drink. I dropped him off at 8:00a.m and picked him up at 5:00 and looks like nobody gave him water. He could not stop drinking. Don’t leave your pet there all day!

I had been taking my dog for about a year, and I guess something changed within the 3 months between hair appointments because they raised their prices by $ 30 (according to the girl at the front desk). I didn’t find out until I was already there with my dog, but they still, as usual did an amazing job.

I love Amy! She does an amazing job with my Maine Coon cat. I understand that they charge an extra 10.00 for Saturday service but I have always been happy with results. Amy is a very caring groomer who treats my cat with respect. I would recommend her highly!

I am appalled by the level of customer service I received at this establishment. I called several days ago to schedule an appointment with a «master groomer» for my Scottish Terrier. I confirmed that arriving at 2:30 PM would allow sufficient time before closing in order to have my dog groomed; I was assured this would not be an issue. I confirmed the time and provided my name and phone number for their records. I left work early in order to be there on time. I am conscious of the value of time and absolutely abhor being late to anything, especially to something that concerns my dogs. I arrived at 2:15 today, hurried inside, where the receptionist took note of my name and went to the little back room. The «master groomer» came out and the first words out of her mouth were «you’re late, I can’t take you.» I stood there confused because I was 15 minutes early. I explained this to her, the fact that I had an appointment for 2:30 PM and she said there was no way she could take my dog because she had to leave early… she had to go home to I don’t know where. A) I confirmed my time B) I got there early C) I gave you my phone number, you could’ve called me if you thought I was 2 hours late to tell me so D) If you’re leaving early, it’s irrelevant, don’t blame that on me. How do you run a business like this? How could you possibly call yourself a business? Congratulations, you used to show Scottish Terriers, does this mean you’re entitled to have little regard for my time? How disrespectful. And then you have the audacity to come over and remark on how long my dog’s coat is and how she should be hand stripped… geez, no wonder I set foot in your place… to fulfill that agreement that you failed to execute! I left there feeling completely disrespected and aggravated. Not once, not once, did she even say she was sorry about anything… thanks for the 20 minute drive to nowhere where I got nothing done.

My wife and I have been taking our doodle here for 2 years now. They’ve always done a fantastic job. The ladies are very friendly and accommodating to our busy schedule! They are a little pricy, but we’ve found it totally worth it — we’ve tried taking him to Petsmart and it looked like I did it myself. A few times we’ve asked to get him out on a Saturday, and they do charge a fee of $ 10. When we ask for an early out, they always have him ready on time!
The first time I came here, I was worried about my dog and they offered to show me the entire store. Not sure what’s going on with the above comment, but I’m pretty sure they don’t do any kind of boarding.

We used to take our puppy here just for grooming — never tried their boarding services. They seem clean, at least in the front, and the staff was always nice, but we stopped going because we found them a little expensive compared to other places. Note: they charge more for Saturday services, an extra $ 20. The other thing we didn’t like is no matter what time we dropped off our pooch, pick-​up was always 4p or later. Even if he was 1^st dropped off at opening time, he was never ready til later in the day. By the time we would get puppy home, he would RUN to his water bowl… he never runs for water — for food, yes, absolutely, ain’t no stopping him, get out of his way, but for water… never. That was a concern for us that he was that thirsty, so we stopped going there.
Their grooming service was fine though and they do teeth brushing too as part of their cut n groom, but the price and delayed pick up had us start going to another place.