Frontier Airlines

This is what you get for an extra $ 50 when you get your seat. This is their idea of extra leg room??? The advertisement said extra leg room and laptop friendly. What a joke.
Take a look at the picture and beware. This is a 5 plus hour flight and it is like sitting on a park bench.
I knew I was in trouble when I called to make a change in my flight because it could not be done online because I was changing departing airports and that is not possible online and was told that I had to pay extra because I did not do it online.
I confirmed with the agent in the phone and he agreed that it could not be done online but he still charged me the extra fee.
This is one of the worse airlines that I have ever flown on and will never fly them again.

Awesome 9÷8÷2015 roundtrip Miami to Washington !!! We will be booking with them again!

Poor experience! Beware of hidden carry on fees. Every airline I’ve ever used has free carry on luggage while checked bags have fees. Frontier charges $ 40 just to bring a small bag on (adds $ 80 to your round trip fare which is significant on short domestic flights). If you are comparing prices make sure to take this into account. I will not be flying with them again.

It was OK until they switched to being a discount airline. Now it is awful as they have retrofitted the planes with new seats that don’t recline, have thin cushions, and tiny fold down trays.
The middle seat on a bad United flight is better than almost any seat on a Frontier flight.

Charges for your seat. Charges for your bags — yes, including your carry on. Charges for any food or drink. Then after they take your money for just about everything they also take forever to get the bags out to claim. It was happenstance that I ended up in a Frontier flight for the first time in 5 years, and I hope it never happens again. Cannot believe the amount of charges for the minimal service.

I was with my family to a trip front Dulles airport to Miami, one of the guys the work seating people in the plane ask me in the very wrong way to get up front my seat and move, I looking at him and he said they’re is any problem because I can ask you to leave the plane, I said no sir is not a problem.
He threats me and I don’t even said anything.

Never flying Frontier again. This review is not for the flight experience but because of the hidden baggage fees. I’ve never flown an airline where they charge for the carry-​on bag. Not just that, they charge more for the carryon than the checkin bag. Had I known, either I would’ve chosen a different airline or brought a bigger bag for checkin. I bought my ticket through Orbitz.
It is my mistake for not going into every links during the ticket purchase; however, I feel that if the airline baggage policy deviates from the norm, they should have it written somewhere visible instead of hiding it within a separate link.
I’m sticking to United and American Airlines.

Airline travel in general especially with domestic carriers, isn’t pleasant anymore. I’ll avoid a long tangent about that though. I flew Frontier because my fiancée and I got a cheap flight to Vegas. As with prior flight to Vegas on a different airline you have some roudy people. Some on this particular flight I hope weren’t served alcohol because they were clearly drunk.
Thankfully no flight delay, we landed early but then had to wait for our gate to open up so really landing early was negated by waiting for a gate past our arrival time. Bags arrived, no issues there.
Both flights, the plane is very bare bones, although it looks newer. Our plane didn’t have any entertainment system, and the seats reminded me of an ironing board. And they didn’t recline. To get reclining seats you had to pay extra. No free drinks or free lunch there either. Everything and I mean everything was extra, including soft drinks, coffee, tea or water.
The return flight the check in was completely disorganized, and I was fearful of missing our flights because of this and an airport issue (that wasn’t Frontier’s fault). There were multiple flights leaving Vegas around the same time, and only about 4 – 5 staff manning the check-​in/​baggage drop off.
Also, as other people have noted, if you have a wheeled carry-​on you have to pay for that. Provided your bag is a personal size (meaning it will fit under the seat) its free. Otherwise you have to pay. For us, it was cheaper to check a bag versus paying for a carry-​on. So just be sure you check the fees carefully as pretty much everything is extra. The fares might be cheap but depending on your add-ons…its variable if its the best value.
The staff was pleasant enough though compared to some of the rude people I’ve dealt with on other airlines (yes U.S. Airways I’m talking about you).
I’m ⁵⁰⁄₅₀ if I’d fly them again.

So far so good. First flight through Frontier was a family vacation to Orlando and boy was I nervous. would the flight get delayed? Would they lose our luggage? How would space work out? All my worries were dispelled on my outbound and return flights, the plane was new and clean, the seats didn’t move but were pretty comfortable for the low amount of our trip (about $ 95 roundtrip, non-​stop. winner winner chicken dinner!). My one complaint is baggage claim. It took nearly an hour after arrival until the luggage finally arrived to the claims. All was well despite that.

Oh, I want so much to just like #flyfrontier but I am reminded that their affordability is not worth my time. Two hours delayed with no explanation and waited an hour and a half with over a hundred others at the carousel for my checked luggage… all with a toddler that has gone past his bedtime. And to top it off, the handlers broke my luggage. I’ve flown them a few times and each trip has been a disaster.

Will never fly them again! Extremely dirty plane and they treat the passengers like crap! Too many hidden fees and zero customer service.

Don’t be fooled by the reviews I flew from Dulles to Miami on frontier (round trip) and I had excellent device everyone was polite and had no trouble with carry on or personal items just as good as the big boys but at a cheaper rate!

Just returned from MIAMI TO DULLES AIRPORT Waiting for the baggage claim from past 1 hour .No announcements yet. Frontier u suck!

Frontier Airlines. The worst airline experience I have ever had. The check in clerks were rude, useless, clueless and obnoxious and I will never use this airline ever again in my life. They went to get fried chicken when they should have been checking in pax. We were all left to fend for ourselves and even though I had printed my boarding pass I could not get on the flight as no one was at the counter to check us in or check my baggage which I had prepaid for. Those three nasty clerks need to be fired. They were a disgrace to any corporation. I ended up having to buy a ticket on Southwest Airlines whose staff were courteous, respectful, professional and well trained to work at their jobs.

The worst airline I have ever flew in. I probably flew about 30 times with several different airlines and this is the worst. We were suppose to leave at 3:00 pm to Cancún Mexico and first it was delayed one hour which is understandable but after boarding 1 30 minutes later we were on the plane for another 2 hours waiting for something to get fixed. At first was told it was going to take 15 to 20 minutes and they kept lying to use and took more and more time. I will never fly on this airline again. DO NOT BOOK HERE!

Awful experience so far. Got a cheap one way ticket so at first I was happy. And as long as you can fit your bag under a seat (backpack for example) it’s free.
However my flight got delayed last minute for an hour. My first clue was no plane 2 minutes before boarding time. Oh and then they announced it was late…10 minutes later. 10 minutes till next boarding time… guess what delayed again! The plane showed up a few minutes before supposed departure. Now don’t you think they would have know well in advance what time this plane would be here? After all it took off from another airport and flight times are fairly set right? But no… instead the idiots at fronteir strung us along.
But that wasn’t all. When I finally boarded and waited about 10 minutes for everyone to get on. .we just sat there. About ten minutes later the pilot came on and said they had to run some routine checks due to a computer signal warning or something. He said it should be done in 10 or at most 15 minutes. Liar. Here I am 45 minutes later and still they are not done. So here I am 2.5 hrs late so far and no sign of us leaving. Shouldn’t computer checks be done before you board passengers?
Worst airline ever? Perhaps… definitely top 2 worst flying experiences

Beyond crappy. Without a shadow of a doubt one of the worst airlines ever. They are unorganized beyond belief. Poor service, leadership,. everything.
They nickel and dime for no value. Worst yet when we were coming back into the USA they had no customs forms that were in english (Icing on the Cake). If you like waiting in huge disorganized lines; then this airline is for you.

Frontier Airlines always has convenient flights at awesome prices. I have flown with them 3 times now and I think the reason their prices are so good is because the service isn’t so great. Every single time that I have flown with Frontier, they have always started boarding the plane at least 5 – 10 minutes after the flight was supposed to depart.
For this particular flight, there was over an hour delay not related to the weather. After everyone boarded the plane, the flight attendants and captain were casually chatting up front for another 10 – 15 minutes. Then we started taxiing to the runway. On the way, there was a noise underneath the plane that sounded like something was stuck, so we circled around and sat somewhere between runways for well over an hour. In this time, one flight attendant was trying to wordlessly communicate with the flight attendant in the back. Then the flight attendant in the front ran to the back shouting that her cell phone wasn’t working. By this time, a lot of people knew something was up and wondering what was going on. Finally, after an extended amount of time, the captain came over the loud speak, stating that there was an intercom issue and we would have to go back to the gate. When we got back to the gate told us that there was no need for us to sit and wait on the plane while the problem was being fixed and had everyone deplane.
When I got off of the plane, there were several people in line at the Frontier desk and you could tell they weren’t happy. There was 1 Frontier representative managing the line at the desk. Next to her, there was another Frontier representative and what looked like 2 ground crew workers. I asked them what was going on or if they knew anything, but they didn’t. Long story short, we took off about 2 hours later. I just received a «certificate» good towards a future, new flight reservation for a portion of what I paid for this flight.
I understand that things happen and flights need to be delayed. That’s fine. What really frustrated me was that throughout this entire process, there was no communication whatsoever. Several of the passengers knew that there was a problem when we circled around on the tarmac, but yet it took the crew well over an hour to say anything. Then when all of us deplaned, again there was no communication. Would we be flying out that night? Would we be re-​booked for another flight? How long were we going to have to wait? A lot of passengers were asking one another if they needed their ticket to re-​board. No one from Frontier said anything until they told us that they were boarding the plane again 2 hours later. The flight prices are great, however I have yet to fly with Frontier and leave feeling like I had a good experience.

This is my first flight on frontier. We got paid a regular price for the flight through a ticket agent. Upon arriving there was a $ 25 fee for luggage not the end of the world but then told at the ticket desk I would have to pay an extra $ 25 for each carry on. Why we were not told this but cost another $ 50 bucks. We got to our seats and found out we were in a exit row, again no info about this by ticket agent the seats don’t recline 4 hours later neck and backache. We also told the Tv’s don’t work and there is no wifi no music If there was a negative zero for this crappy airline i would given them a zero. flight 1327 flight attendants saving grace. You could tell they were tired of saying the same thing. No tv, no wifi and no music ! Water $ 2.50 hello you have been robbed!