Fsa Network

I recently bought a kitchen appliance suite from Home Depot. The delivery was scheduled for today, January 16^th from 2:00pm — 6:00pm.
No calls today! No delivery!
Why does Home Depot continue to use this horrible delivery service?!? Who else can just not do their job and yet keep their job?!?

My delivery/​installation was scheduled for Saturday 4:30 — 8:30 pm. It is now Sunday morning at 9:20 am, and FSA has not shown up and not called to say they won’t be coming. A delivery company that doesn’t deliver is not a delivery company.

I bought a dishwasher from Home Depot, and they subcontracted installation with FSA. I was very pleased with the people that came to install it. They were friendly, professional, and fast. One of the guys said he’s been doing this for 10 years. I would not hesitate to have these guys do other installations for me. The dishwasher was not dented or anything.

I ordered a refrigerator from Home Deport and FSA was contracted to make the delivery. I have never experienced such poor customer service, from the driver who lacked Integrity and said he was at our location for 30 minutes to the Manager Lenny who said he would ensure delivery by close of business. The driver walked into the medical practice said «I have a refrigerator to deliver, where does it go» The receptionist said «Please give me a few minutes sir and I will locate the department where it is to go» The man said «I’m going outside, I’ll be back» — He never returned. He didn’t follow the delivery Instructions which would direct him to the appropriate department. Per my video feed, he was on our property for 4 minutes… I called Home Depot — no help. I was told that he was already out of the delivery area and I would need to reschedule, next available time, 4 days later.
Senior leadership should be ashamed at the poor service delivery and lack of values displayed by their employees — if Managers such as Lenny behave the way he did, it’s no surprise that his employees also don’t give a crap about customers. Your mission statement is obviously just words that mean something to only the CEO — the employees certainly don’t get it…
I’m going to return the refrigerator to Home Depot and repurchase from a local company that provides better service and employees professional contractors.
FSA Network is a joke… Find a different delivery service…

I bought a washer/​dryer from Home Depot and they contracted the delivery out to FSA. I was given an appointment time of 1:30 — 5:30, and the items were delivered right in that window, arriving around 3:45pm. The installers/​deliverers were very efficient and even pointed out a dent in the front of my dryer. FURTHER, they contacted Samsung for me about getting a discount on the dryer! I plan on ordering a new bath vanity from Home Depot and can only hope to get these guys again!

I bought appliances from Home Depot and FSA Network delivered and installed the appliances. In the process they broke my water valve while installing the ice maker and told me «you’re gonna want to get that fixed.»
It’s been a month of going back in forth, getting passed around to different contractors, nothing is getting done and everyone says it’s «out of their hands.»
I’m a patient guy and this is the first negative review I’ve ever given. My advice, do not order appliances from Home Depot, do not work with GE Electric and never use FSA Network!