Let’s Clean

Eight years of using cleaning services and never had a trust issue with a company until now. In the beginning it was the same «song and dance» regarding the schedule that they could accommodate and that they send the same crew every time. In reality for the past two years with this particular company, we had preset times that this company previously agreed upon and every week there would be an issue on those preset times with the company trying to change to a time that they knew would not work for us as we have previously stated to them. Sending the same crew each time…, we had our nanny in the house most times they would come and she confirmed it was never the same crew each time.
Despite the scheduling issues and a different set of ladies coming each time, we put up with the service. We also put up with the broken items which were hastily cleaned up with no note left behind that an item was broken. If you dare to use this service, foolishly trusting them with the key, please do not leave any valuables lying around especially a child’s piggy bank or anything of value in the medicine cabinet.

My friend was in a terrible accident. I called from CA to see if they could clean her house and Let’s Clean was just wonderful. Did a great job, my friend was so impressed with everything they did and how her house looked and smelled. Also, their web system makes booking and paying an absolute breeze. Highly recommend.

The women from Let’s Clean were scheduled to arrive between 8am and 9am, and they arrived at about 8:05, which was great. I left for work about 10 minutes after they arrived, but from what I did see, they worked extremely fast! When I got home later that day, I was extremely impressed. I could not find a spot in my home that was not cleaned! I was told it would take about two hours for my one bedroom apartment and a first-​time cleaning, but they even spent less time (costing me less money) and still did a great job. I will certainly use Let’s Clean again & recommend them to others. Their customer service online portal is also extremely convenient for scheduling and payment.

I purchased a Unilocal deal and my service was today. Cleaning is such a hot topic… so many negative people! Here is my positive review:
–Scheduled to arrive between 8 – 9 am. The two ladies arrived at 7:50 am. They walked into my house at 8 am. My Spanish is better than my German (which is zero) but still pretty weak. The ladies understood what I needed and I stayed in the house the entire time as I work from home.
–Fan-​tas-​tic. Quote estimated that it would be 2 hours because my casa (there’s my Spanish) is small in Old Town. They were so thorough, so professional and my house looked & smelled incredible. They were there longer than 2 hours.
–I do not know how much it will cost. I expect to hear from them tomorrow.
–Nothing was broken or out of place. These ladies represent Let’s Clean so well.
–Excellent work, great company, and the communication I had setting up the appointment was professional and I was pleased with the entire process.
I hope that I will be able to continue to utilize them.
Thank you!

Let’s Clean did a great job doing the move out clean for our apartment. It has never looked better.
Scheduling wasn’t an issue for us because we left keys with the front desk so they could come and go as needed. We used them because of a Unilocal deal but would definitely recommend them to others.

Just had my first clean and I am very impressed. The whole process was very easy from the beginning. The girls were on time and very friendly. Karen and Evelyn did a wonderful job and I will be happy to use them again.

I have used this service for over a year and have had some good experiences. The girls are hard working and make the house look great. However, the bad has outweighed the good.
The first issue that I have is with the scheduling of appointments. The company has a policy that if you cancel your appointment with 48 hours prior to your service, there is a cancellation fee of $ 25; however, they don’t hold themselves to those same standards. On many occasions, my cleaning appointment has changed without notice less than 48 hours before the scheduled appointment.
My second and biggest gripe with the company has to do with the girls breaking things in my house or leaving things damaged. The first time the girls came to clean my house, they broke my oven and toaster oven. I called and was able to get them to pay for the damages. This was satisfactory although an inconvenience.
A second incident happened a few months ago. The girls came to clean my house, and they must have knocked into a toilet in the cleaning process because my guest bathroom toilet began to leak. Instead of doing anything about the toilet constantly dripping water onto the floor, they laid down one of their washcloths on the bathroom floor. This quickly became a wet washcloth sitting in a puddle. The girls finished cleaning and left the house without telling me about the leak. The next morning I noticed significant water damage on the ceiling below the bathroom. When I went to investigate, I quickly noticed that the bathroom’s floor was soaked. The fix to make the toilet stop leaking was easy, just tighten a loose bolt connecting the tank to the base. I have no plumbing experience and am generally not too handy, but I was able to figure this out within a few seconds of looking at the toilet. I picked up the saturated washcloth and hung it up to dry and dried up the floor. I sent them an email explaining the situation. I asked why their girls never told me about the leak and why they thought it would be satisfactory to put a small towel down instead of addressing the issue. I could have fixed the leak without any water damage had I known about it at the time the leak began. The response I got was that the girls didn’t put the towel there and that they couldn’t tell anyone about the leak because no one was home. My girlfriend and I were both home during the entire cleaning. At my next month’s cleaning, I asked the girls if this was their washcloth and they confirmed that it was theirs. Since this incident, I have tried to get ahold of Belen (calling every other day for over a month and emailing), and I keep getting told that she will call me back. I have not heard from her. This is the main reason for my negative review.

I used this service because I had a groupon but in all actuallity, the groupon didn’t help much in the long run. I took everyone’s advice and asked for them to come on a weekday and it actually worked. However, there were still schedule issues.
The phone etiquette was quick, not too good, not too bad as well. Make sure you contact them in advance and give them your coupon info.
They arrived maybe 15 minutes late but thats not bad given the area and commute. They came ready for work and no discussion. I felt like I was bothering them by telling them I wanted the baseboards focused on. There were two ladies.
Once that was established, they went to work. They never asked how many hours I wanted or anything so I would recommend you telling them in advance, otherwise you will end up stopping them in the middle of their work like I did.
Their work is excellent. I mean they cleaned the furniture, I’m talking COUCHES, which was unexpected, ceilings, shower, etc. They did a great job on three floors and 3 hours. Mind you, there are no pets or kids and its a fairly new home so it wasn’t a mess as it was but to clean hardwood floors, carpets, etc., in that amount of time was great. Be aware that a tip is expected so that kind of threw me. I have never used this type of service so to me the fee is already high enough. Everything requires a tip nowadays! But overall, their service is good, I wouldn;t say great. I need to check out another company to compare. Oh yea, you have to cancel like DAYS in advance or they charge you extra, which is what offset the groupon. I mean anything can happen, so I thought that to be not cool at all. I do mean DAYS with an ‘S’ too.

We loved the work. The carpet looked like new specially stairs. The bathroom and kitchen was shining. There was bit of a scheduling issue but I do not want to take out any star fir that.
We are really happy. I think we will make you our monthly regular if the good work remains consistent.
Thanks again.

Just had our initial cleaning done and wow! The house looked immaculate! I’m pretty sure it’s the cleanest it has ever been since we moved in a year ago. They cleaned everywhere! Under couches, the freezer, even our very cluttered laundry room was cleaned up and organized. I also had very pleasant experience with scheduling and negotiating price. They were very responsive in getting back to me, answering any and all questions, and we came to an agreement on a very reasonable price. Great cleaning company and I highly recommend them!

We used Let’s Clean for a move-​out cleaning and Maria and Zendaya did a great job. All of the surfaces, floors, appliances, and cabinets were immaculate. I requested that they clean our vents too and they did, and they were pretty gross before. The price was very reasonable and helped us get our security deposit back. I definitely plan on using them in my new place for periodic cleanings.

Very good cleaning service. Fast and efficient. Not very good with afternoon timing, especially from a scheduling perspective when leaving work to come and let them in. Times get changed so quickly you cannot react. But the afternoon timing is the only negative fault I can find with them. You can give them a key, but with pets I prefer to be home. Scheduling in the morning is super. They are fresh and ready to go. We’ve been using this service for the past 4 months. Initially found them on Unilocal and based on the reviews decided to use them. You can either have a credit card on file to be charged when the service is completed or you can pay by check directly to the ladies who handle your cleaning. Though their native language appears to be Spanish, at least one of the ladies from the crew speaks good and understandable English. If you ask them to not do a particular area, they listen and respect it.
Today’s service and cleaning was outstanding. The two ladies worked quickly and because we now have monthly service, there are areas that are not getting outstandingly dirty in that period of time. They go about their business and you’re free to do whatever in the areas that are not being cleaned. Highly recommend giving them a try!

Disgusting people. I have never had to be so aggressive with anyone as I had to with them. They weren’t listening to any guidelines even when I was being polite and asking them to take their shoes off, use a duster, pick things off the counters when U clean, don’t use dirty rags on the floor its leaving the floors sticky — Nope! They didn’t listen instead started shaking their heads I really had to tell them to get out and then they took their shoes off and cleaned. I told them I was sick and I don’t want them spraying all over the house (there are other less poisonous ways of cleaning) but their way of cleaning is really filthy. They don’t scrub anything — they don’t wait Ur floors to get dry before they walk all over it –I have never had such people come to my house and disregard each and every rule of it. I can’t believe I had to put up with this.
They agreed to reclean again but again they were using those dirty rags (which they use in every single house) around the toilets ! Sickening! I had to switch them to paper towels I have never been so mad at strangers they were so rude and disorganized ! I had to babysit them all the way and it’s embaressing I don’t like being invasive when maids are doing their work. But they really asked for it. They gave me my money back and offered a free cleaning for next time which I politely refuse to accept because I don’t like people making my house dirtier with cheap cleaning tactics.

I’ve been spectacle of cleaning services for quite some time and get nervous of the fact that strangers are coming into my home. As I saw «let’s clean» had decent reviews and a coupon I figured I would give them a shot. I’m sure glad I did because they have been very responsive, professional and cleaned the heck out of my apartment. I really couldn’t have been happier with our results and will continue using this cleaning service in the future. Prices are not bad either considering the quality clean you are getting, well worth it! My fiancé was home during our first cleaning and said the two women were extremely fast, efficient and friendly. They even played and talked to our kitties which I thought was cute.

Tried out Let’s Clean and am very pleased. The initial deep clean by Marlene’s Team was thorough, speedy, unlike other maid services all my items were returned to their original place. Definitely signing up for reoccurring cleanings!

Let my start my review with this. The women who come to do the cleaning do a great job. I have never once been disappointed with a clean in 7 months. However, The scheduling is with this company are completely unacceptable. After 3 time changes in our last 3 cleanings it is time to move on.
The straw that broke the camels back came as I prepared to put my house on the market. I scheduled them 2 weeks in advance for the exact time window before the photographer arrived. The day before the service I received an email at 4 PM. Telling me the service had been moved to the exact time the photographer would arrive. Defeating the entire purpose of the clean.
If you are willing to subject yourself to the random chance of getting your house cleaned anywhere near where you agreed to with them ahead of time they do a great job. However I can no longer stomach a complete disregard for my time for a service I’m PAYING THEM FOR.

I’ve gone through several cleaning services. The reason why I keep jumping cleaning services is because the «cleaning» usually deteriorates in quality after awhile. I’ve been with Let’s Clean for a little over 6 months and I get a cleaning every 2 weeks. The quality is good. It’s not exceptional but the cleaning ladies do an excellent job. I have hardwood floors, granite countertops, and glass doors that need to be kept spotless. Here are a few tips:
1) You don’t get the same cleaning ladies. It’s different every time. I wish it was more consistent. There is usually one person that speaks English. Most of them are really good at their job and they pay nice attention to details, but you get a couple of bad eggs once in a while (they rush things).
2) The cleaning is also different with each cleaning lady. So if you’re using this service, be specific. (i.e. don’t forget to clean the baseboards, mop/​vacuum under the rug, use a granite countertop cleaner, use wood floor cleaner, etc). On many occasions, they also don’t put stuff back or move furniture to where it originally was located. So if you’re bathroom countertop or dressing area is a certain way — be prepared to put it back according to your specifications when they leave. Same goes for rugs in the bathrooms and living room.
3) Scheduling SUCKS. I’d give them five stars if not for their scheduling issues. If you want cleaning on the weekend (which I have).good luck on pinning down a specific time when you want. I usually have to negotiate. Again, I wish they were more consistent. If you plan on having a cleaning schedule with them, make sure that you are specific on the times that you are available or times you want them to arrive at your house.
4) The cleaning ladies are ON TIME! If you are scheduled at 8:00 am on a Saturday, they arrive on the dot. This is definitely a blessing especially if you’ve got other things to do.
So in summary, I recommend Let’s Clean, because their cleaning services are good. Consistency in scheduling and personnel is an issue. But I’m usually present when they come to my home so I guess it’s not much of an issue that it’s a different group every time. However, this may be something for you to think about if you want to use them to clean your house while you are away.

Let’s Clean is wonderful to do business with. First of all, everything is automated which I love. You book on line, pay on line and receive reminders before each visit, 1 to confirm appointment and another to tell you the exact time. Not once have they shown up late or changed my date of service. Rosa Maria and Ismenia are true professionals! Other services that I have used rip through your house like tornadoes. Leaving things in disarray or broken. When I get home I know they were there but in a very POSITIVE way. I am happy I relied on Unilocal reviews to find Let’s Clean. Thanks Unilocalers… you never steer me wrong!
p. s. you will even receive an email after your service asking how pleased you are! What a concept! Wish more businesses did that!

I had never used a professional cleaning service before, so I wasn’t really sure what to expect. I emailed Let’s Clean for more details on their services, and I quickly received pricing and specific cleaning information. I called to set up an appointment, and they were very accommodating to my schedule. Since this was a move-​out clean on a vacant apartment, I asked if they were able to do more of the in-​depth cleaning, such as inside of cupboards and appliances. That was all included in the hourly rate I was quoted, I was pleased there was no additional charge.
After the cleaning, I went by the apartment to recover the key I left for them and inspect the work. The team really went above and beyond what I hoped for! Every surface was pristine, the tub looked almost brand new, and the stove was immaculate. Even the rough, worn-​out carpet looked refreshed! I think the management company will be pleased with the state of the unit when we turn our keys in!
Keep in mind that they only do their cleanings during business hours, so if you work during the day you will need to provide a key for them. The rates are extremely reasonable for the effort they put in. I did have to request a receipt by email after the work was completed, but it was promptly sent. Overall, I was extremely pleased and would call them again for future cleanings!

Not happy with the service at all. Seems like a very poorly run company. I did a move-​out cleaning with them on 12/​17/​2014, and at first it took me days and many calls to find out at what time the ladies would come. When they came, it only took them one hour to clean my apartment, but I was charged for one hour and a half. They also did a poor job cleaning. I checked around afterwards and found many places they missed, such as the freezer, and oven racks. When the ladies left, they had nothing for me to sign, no invoice or statement that tells me how much I will be charged. I didn’t even get an email notification when they did charge me.
When I booked the service, I was told that they needed a credit card on file. So I gave them one. BUT BEWARE! Once you give them your credit card, it’s on their customer portal thing on their website and there is no way of deleting it after you’re done with their service! There’s only option that lets you add more credit cards. This is very annoying! Why do they need to store customers’ credit card information on their website permanently? And without my consent?
Needless to say, next time I need a cleaning service, I will be looking elsewhere.