Maid To Please

I wish I could give them zero stars. Awful, they were supposed to do a deep clean of the house, however, when I got home I found soap stains around my children’s bathroom drain, there was dog hair everywhere on the floor. After I asked them to wipe down my baseboards, they were either too lazy or forgot. To deep clean my home (approx. 3000 sq. feet) it took them 1 hour and 45 minutes, not all that «deep» of you ask me. They failed to clean the interior windows on a set of French doors. And to top it all off, they managed to sheer off two legs from a mirror in my daughter’s bedroom, it was an antique. Oh, I forgot, someone got happy with the bleach and now I have «bleach splatter» stains on my master bathroom towels. Find a company that actually pride’s itself on doing a good job, this place it not it.

Overall, I was impressed with the Very professional and friendly staff. From scheduling the appointment to arriving for the cleaning, everyone was pleasant to work with.
It was a crew of two people and they gave the house one of the best deep cleanings ever! The first visit took the ladies 4 hours and it showed! I was also thrilled at the price. Very reasonable compared to others.
I only take off one star because the only reason I hire a cleaning service is for the dusting. I hate dust. They apparently took so much time cleaning baseboards and scrubbing floors that didn’t dust up top. While I was disappointed, it wasn’t a deal breaker. The owner, Sean, was very understanding and accommodating. This is one of the only cleaning services I would still recommend.
Even when a customer has a complaint, the follow through is how repeat business is won.
Thank you, Maid To Please!

I was impressed with the Very professional and friendly staff. From scheduling the appointment to arriving for the cleaning, everyone was pleasant to work with. My daughter, Heather G, used Maid ToPlease services and I was there to open the door and monitor the cleaning.
It was a crew of two people but they gave the house one of the best deep cleanings ever! The first visit took the ladies 4 hours and it showed! I was also thrilled at the price, since my daughter found a way to make me pay and tip.
I only take off one star because my daughter is very big on dusting and when she got home she was disappointed they didn’t dust the ceiling fan.
Either way, since I hold the purse strings, we will be using their services again.
Thank you, Maid To Please!

We have tried many groupons and livingsocial deals and this company by far, cleans the best. They are so thorough. We have had some glitches when it comes to scheduling, but once we moved from groupon to regular cleanings the scheduling has worked out well. I think they give the groupon/​livingsocial deals the bottom level of priority with scheduling, which was frustrating at the time. We almost did not go with them b/​c of the scheduling issues, but I am glad we did.

I had a good experience with Maid to Please. Scheduling the appointment was a hassle, no confirmations called before the first time, and they showed up here then when I wasn’t home, so had I to reschedule and due to the large amount of people with the Living Social deal, it took awhile to get another appointment.
That said, the women who did the cleaning were polite, and efficient and had my kitchen shining, bathrooms looking great and floors spotless in the one hour they were there. They arrived on time and i was impressed with things they cleaned i never would have noticed myself. They were very quiet when I told them my baby was sleeping, which was really nice.
I would buy a living social deal from them again. Their regular prices are a bit high though.

If this allowed me to give 0 stars, I would. I, too, purchased a groupon deal and like the other reviews below was told that i wasn’t in the system. Repeated offense definitely means no go. Due to the high volume of deal appts i made sure i made an appt way in advance and on a day i was able to be home. my appt is was at 8am and i’m still waiting for them to figure out if they can still put me in or else i would have to reschedule. i mean their main site is up to date and put together. Yet it seems like they are still doing paper forms on their side. He needed to take a look at a 4 huge piles of paper to find mine…

I bought a groupon deal good for a 2 hour cleaning. I scheduled an appointment and they cancelled it hours before their arrival time. We rescheduled for the next day which was not convenient, but what can you do? I asked that they concentrate on bathrooms and bathroom floors. They totally ignored me and instead dusted the already dusted furniture and vacuumed the carpeted areas of my house. I will never waste my money with this company again, and will warn my friends and neighbors.

Maid to Please is a mess. I requested that they help clean my house for a «move-​in special» for my new renters. When I called to set up the service, I was told that I would need to have a higher-​rated/​higher-​cost cleaning because I wanted a deep clean of the location.
A team of three came out and did a lackluster job at best. Cleaning a 1200 sq. ft townhome should not have been so hard, but the team had to be called back after the left to perform some basic cleaning again… and then afterwards, it was found that they still did not even clean parts of the bathroom properly.
The new tenant was not about to let them back into the house after they had moved in, and I feel that I put $ 200 bucks into the crapper… and many thanks for messing up my relationship with my new tenant on day one! After asking how they would rectify the situation, they only offered me a $ 20 refund.
Take your business elsewhere unless you can stay on top of them and MAKE them do their job.
But then ask yourself, is that something I should have to do?
Have some integrity and do the job right MTP… or you will end up being Made to Find a New Job.
DIRTY WORKMANSHIP!

I just used thier service and I was pleased! My house was pretty dirty after having a construction job and they did a good job. I paid for three hours and they sent three people. They were nice and cheerful, I would most certainly use them again. I had no problems scheduling and even had to change my first day and time and they accomodated me with no problem. If they have had problems in the past they must have worked it all out because I had a very good experience with them… my fridge, oven and even windows are all clean and my house smells amazing!

The worst service, ever. I haven’t even had a chance to use my groupon yet and I wish I could return it. They rarely communicate and when they do, they give you no information. I’ve sent them multiple requests for cleanings and their reason for not responding to my requests is, «we didn’t respond because nothing was available.» That makes no sense. If you don’t have anything available, you call people back to let them know that it won’t work and try to find another time. You don’t just not contact people. When I placed a complaint, there was no «hey, sorry for not getting back to you.» They repeated that they didn’t have anything and again, that’s why they didn’t get back to me.
Am I missing something here? I feel like I’m in the twilight zone.

We used the cleaning service and over all the service was fine.
Normally we had two people come over. The last time, they sent one instead.
However, the main failure of this company is that they don’t return calls. After calling five times over a week to reschedule, they never returned a call or confirmed a schedule change. One person took our information about a change that we needed to make, and said it was confirmed. On the day of the work, no one showed. When I called in, they had no record of the schedule change.
We had enough of the poor business process and communication and fired them on the spot.

I bought a Groupon for $ 109 (two people, three hours) and I have to admit I didn’t read the reviews in advance and when I did have the chance to, I momentarily regretted my purchase. Scheduling was fine; the person on the phone actually gave me tips on getting a time I preferred. They called before arrival and told me they would be late.
It wasn’t perfect although, short of having a robot clean my home, I don’t know that anyone would be perfect — there were certainly missed spots missed like vacuuming my walk-​in closet and corners that missed the mop and one of the dusting cloths was shedding heavily. Also, they they overestimated the size of the upstairs relative to the downstairs and, as a result, did not budget time appropriately. I think a possible solution would have been to walk through the whole house with them when they arrived (although I get the impression they like to start right away) and perhaps purchase and extra 30 minutes.
Overall, though, I feel like the did a good job. They cleaned the stairs and windows much better than I had expected. They had ample supplies and they must have taken my trash with them when they left because they magically disappeared! Despite the language barrier they did «get» the one time I asked them to clean the floor differently. They were polite and efficient. They certainly worked throughout the entire time they were here.
I tried them out because we do want to have a cleaning service so we can enjoy life more and spend less time cleaning however their «full rate» ($ 300) is higher than I can imagine routinely spending. (I imagine the prices are before tip as well.) I really enjoy having a clean house and overall I was pleased. If there was a coupon, etc. I wouldn’t hesitate to use them again even if it was higher than the Groupon rate although their full rate seems high given some of the browsing I’ve been doing online.

I’ve used Maid to Please over the past two years. I have seen a steady decline in the service as a whole. I no longer use their service.
I have the maids scheduled every two weeks and I do clean up between scheduled cleanings. When I first starting using the service, I would receive a call a day or two prior to the scheduled cleaning as a reminder since they never came at the same time during the day. I have not received a courtesy call in the past six months. Not a big deal but just part of overall decline.
More importantly, I have noticed that the cleaning is not as thorough as it was before. The coffee table is wiped down but not polished. i. e, if there was a smudge on the table, its still there but with no dust. My floors used to to be mopped, now they are also swept and wiped. I often have to remop the floor after they leave to get the remaining dirt off of the floor.
I have called and complained in the past. The quality of cleaning gets better for a week or two and then it steadily declines again. I could continue to call every month or so, but that really isn’t the type of relationship I would like to have with my cleaning service.

I purchased this Living Social deal and I am not pleased at all with the company or the service. Here is a run down of my scheduling experience with them.
Appt. 1 — I had to reschedule due to a pipe burst issue in my home so we rescheduled for the following week.
Appt. 2 — The next week, I expected a confirmation call but never got one, so I called to confirm. And, then I was told that I wasn’t even in the system for the following day at all. So, they needed to reschedule me again.
Appt. 3 — This is the reschedule from when I «wasn’t in their system». I was scheduled for 9−10am and they never showed up. I called, and was told they’d be there at Noon and they didn’t show up. I called again, and was then told 4 – 5, and guess what? This time I am told they were still backed up and probably wouldn’t get to me until 6PM.
At this point I asked for the owner’s name and number because I could not believe they had me waiting around for them all day long. The owner was actually very pleasant, apologetic and offered to come with his crew the following day to perform the work, and refund my money.
Appt. 4 — They were an hour late. Cleaned OK but not great. And, both ladies were sick. They were sneezing, coughing and hacking the entire time. It was gross.
My aunt got the same deal, and they were 4 hours late for her service and had the nerve to lie saying they had car trouble. When they got to her house, the cleaning people said they were just held up at the last location. They didn’t have any car trouble at all.
I would steer clear of this company.

I purchased a Groupon deal for a one hour cleaning with two people. I scheduled the cleaning on their website (they estimated it would take over two hours to clean my apartment), and I received an email a few days later saying that the time and date I wanted was available.
When they showed up, they immediately started working on our two bedrooms and two bathrooms. So far, so good. After 15 minutes, one of them was already vacuuming. OK, maybe they’re efficient. After another ten minutes, they were grabbing the trash, and said they were done. I’m not sure how they could claim to have cleaned two bathrooms and two bedrooms in the span of twenty minutes (when they estimated two hours), but they were planning on leaving without having even touched the kitchen. On top of that, I paid for an hour, so imagine my surprise when they try to leave so quickly, and while doing a half-​assed job. They said that the work-​order only mentioned the bedrooms, and bathrooms. Really? Do people usually specify that an apartment has a living room and a kitchen when they say «2 bed, 2 bath»? I managed to talk them into at least giving the kitchen a quick cleaning before they left. Suffice it to say, that they didn’t do much of anything. No dusting in one bedroom, didn’t clean the floors in one bathroom. They didn’t touch the living room, other than to vacuum.
I would definitely advise people not to waste their money. There are lots of good cleaning companies out there, and this does not appear to be one of them.

I ordered the Maid to Please coupon on living social. I started calling on Monday. The lady told me that the Alexandria guy is a different guy, so she will email him and let him know to call me. I never got called. I called back again Tuesday. On tuesday I got told the same thing. I called back today and let them know I am deploying to Afghanistan on Friday, so I have two days to use it. They said they are too busy. So, I just wasted $ 60 on living social. I asked him if I had gotten ahold of him monday or tuesday if it would have been possible and he said yes. No offer of a refund and the only solution was to call back in 18 months when I get back.

I was excited to purchase a Livingsocial coupon for house cleaning because, let’s face it, cleaning an apartment from top to bottom sucks sometimes!
I had no trouble making the appointment and the woman I spoke to on the telephone was very courteous. At first I was a little nervous because I received a call on Friday to confirm my Saturday morning appointment. After I corrected the caller that my appointment was not on Saturday, she confirmed the correct time/​date. I was given a one-​hour window in which the cleaners would arrive. I was also told it would take approximately one hour for the cleaning.
As my luck always seems to have it, the cleaners arrived at minute # 59 of the one hour window. I live in a high-​rise building, so it was actually about 15 minutes later that they made it to my unit — after signing in and securing parking. Once they arrived, though, they immediately got to work.
In total, it actually took about an hour and 15 minutes for the cleaning. However, the two ladies that showed up did a really good job. They cleaned and dusted and mopped and fluffed and … just about everything! They even cleaned my powder room, even though the coupon specified 1 bathroom. They also wiped down all the blinds in my house, which goes a long way, in my book, because I surely never think to do that.
All in all, I was quite pleased with my experience and will very likely use this service again. There were a couple of things here or there that could have been tightened up, but nothing to detract from the overall good work.

I am not pleased.
I purchased the livingsocial deal.
I called to make an appointment and was scheduled to have someone come over Thursday… they said they would call me Wednesday to set up a time sometime between 7AM and 5PM. I work full time and go to grad school so having a one hour time frame open is difficult much less a 10 hour timeframe. Wednesday around 3:00 or so I still had not heard from them so I called. The man told me they still didn’t know and would call me by 4:00. Four comes and goes… Five comes and goes… I finally call them at 6:00 and they are CLOSED. I remained calm and left a message. About 20 minutes later a woman calls me and tells, not asks, me they will come between 4 and 5.
Thursday morning I get a call asking me if I could change to 2 – 3:00… I said ok trying to be accommodating changed my plans and waited for two to come around… Two comes and goes… Three comes and goes… I call and they say that they were lost… I live off a major highway not hard to get to. The guy I talked to was rude and inpatient never apologized. Still no one by 345 so I called to cancel. Still no apology and in fact they made me feel bad about canceling and I found myself apologizing.
I called livingsocial and was given a refund. Amazing customer service at living social– polite friendly efficient — made up for the maid to please customer service

They arrived early, were very professional, worked very quickly, and did a great job. I was really impressed with Maid To Please and will use them again.

When I saw a promotion for Maid to Please on Living Social, I was really excited, as I’ve found that a great way to try out a company that I’ve been sitting on the fence about. I’ve been wanting to find a company that can come in once a month and do a good cleaning on the kitchen, living room and dining room in our one bedroom condo. Unfortunately, first impressions are everything when a company needs to put their best foot forward and I decided to take a pass after my initial dealings with Maid to Please over the phone.
Using Unilocal to research different cleaning companies, I’ve come across several instances of cleaners offering a special through Living Social or Groupon and then not honoring it because of the fine print (such as saying the offer was good for Northern Virginia only to say Fairfax was too far, etc.), so I was particularly aware of the fine print in Maid to Please’s Living Social deal.
It stated «Distance restrictions apply; valid for locations within Montgomery County, Fairfax County, Loudoun County, and select parts of NW Washington DC; please call…» Since they did not explicitly say Arlington County, I thought I’d call to check.
When I called, the person who answered the phone seemed to be either new, oblivious, or ignorant. I asked if the Living Social offer included Arlington County because the fine print on the offer did not explicitly say so, only Fairfax and Loudoun. The guy seemed confused, so I specifically said Shirlington and he still seemed confused and asked for my street address so he could look it up online. Then he said «Um, yeah…» without inspiring a lot of confidence that was actually the case. It also said «Cleaning includes common areas and bedrooms… Not valid for move-​outs, make-​readys, or deep cleans including refrigerator/​oven» and the areas I wanted them to focus on were the kitchen and living room. Given the lack of knowledge the employee seemed to have, I doubted he would give me accurate information about what constitutes a «common area», so I didn’t bother to ask.
In the end, I opted not to purchase the Living Social voucher and will probably look elsewhere for a cleaning service as my initial interaction with Maid to Please did not give me a positive impression. I was concerned that I’d purchase the voucher and they wouldn’t honor it because the person I talked to was ill-​informed. Even if they did honor it, the fact that the person I talked to gave the impression of being clueless led me to worry that they’d be wishy-​washy with scheduling appointments, showing up on time, etc.