Nuance

I have had a lot of experience with contractors. Nuance is first class and are true to their word. The way to measure a contractor is when they have an issue. I had one of those issues on my project and Nuance took care of it so quickly and went above and beyond what you would expect from a contractor. They do very good work, no they do excellent work.
I have another project to start in a few months and I would only consider Nuance to do the work.
If you have a project do yourself a favor and talk to these people before you make a decision.
You will be happy with the work and customer service. I also know other people who have had the same experience with them.
No, I am not related to anyone at Nuance, just a happy customer.

We’re about to start on our third major project with Nuance, and I can’t say enough great things about them. Professional, on-​time, and on-​budget — everything you want when giving up a huge portion of your home for weeks at a time. And full-​service, too — as an established local business, Nuance also has partners for anything that’s not in their wheelhouse — and let me tell you, there’s not much that isn’t. When we needed a new gas line for the oven during the remodel? They took care of it, with a specialist, seamlessly. When we wanted landscaping to go around our new porch? They knew a guy.
The first project was a complete kitchen remodel, and Jason (the owner) walked us through the whole process and then delivered. I loved the little touches — like the fact that they wouldn’t even start tearing up the old kitchen until every cabinet and appliance for the new kitchen was delivered and sitting in our garage. This significantly cut down on the amount of time we were without a kitchen, sitting around, and twiddling our thumbs. The team also took the initiative to fix things that they could have put back on us – for example, when ripping out the old kitchen pantry, they discovered that the old flooring had punctured a hole in one of our drain pipes when it was installed, but that same piece of flooring had at the same time plugged the leak because the flooring was in so tight. So they took the time to stop everything and run out to get supplies to fix the leak before pulling that section of flooring out. They could have easily said «you guys need to call a plumber, let us know when that’s fixed» and walked away, but they took care of it. No charge.
The second was ripping out our unused, exposed deck and replacing it with a gorgeous screened-​in porch. We trusted the Nuance team so much that we let them complete the work while we were on vacation, with Jason and his crew texting us pictures and updates the whole time.
Their eye for detail is unmatched. Their crews are friendly and professional. And they’re all experienced enough to answer any question or tackle any obstacle in the way of project completion.
You know when you’ve found the perfect babysitter, barber, or mechanic? That’s how I feel about Nuance. I’ll call them for anything — and everything. I almost don’t want to write a good review so I can keep them to myself!

I hired Nuance for custom bookshelves and various other custom work in our home. Professionalism of each employee I met was outstanding. The price is always phenomenal for the quality product you receive and the work was done in a timely manner. I always receive positive comments and am thrilled with the final product myself.
I can’t imagine anyone giving them less than 5 stars. My suggestion is to check the ratio of positive vs negative reviews the reviewer has given overall.
Next project with Nuance will be a screened in porch and deck.

We hired Nuance to renovate a large portion of our main level, our master bathroom, and refinish our floors. Nuance came in slightly lower than the competition in price but quoted the same amount of time to complete the work. Ultimately the schedule slipped by 2 months (not any fault of ours). In addition, we were sold on many aspects of their offering to include design and finish recommendations. We quickly learned that despite Nuance being able to take our ideabooks from Houzz and replicate them via a rendering software they were not able to provide design advice. We ended up hiring another company to come and help us through those decisions. In summary, the quality of the work was satisfactory and that is only because my husband and I had to ask them to redo work over and over again. We had to literally find directions for installations in spanish so that their staff could properly install, had to draw and print out reminders of designs that weren’t ultimately followed and had to be redone, multiple items were delivered to the house that were accepted by Nuance and not checked for accuracy and resulted in many returns and time delays, our fireplace was installed without the 4 inch reversible flue assembly which allowed fireplace gases to enter our home and only after my husband got the manufacturer, Nuance and the ordering company involved did Nuance realize they had not installed that piece which was downstairs and had to redo our fireplace façade and reinstall new fireplace (which you can imagine we checked and double checked to ensure was done correctly). We constantly had to point out flaws in the cofferred ceiling work, painting, cabinetry installation and bathroom fixture installs. Had work been done properly the first time, I believe Nuance would’ve completed the work on time. We also had to compromise on the design a couple of times because they had not communicated issues in a timely fashion and thus we ended up settling to minimize the delay in schedule. My husband and I had to be the project managers!!! We requested many times a meeting/​walk through with the owner who refused and pushed us to the project manager who we obviously did not trust. Escalation did not work in this case, so we decided to just write the final check and be done with the pain and stress. My father in law had to come down from out of state to finalize and redo work. The built ins around our fireplace hinges had to be redone, cabinet door hinges redone, a wood trim piece in the stair had fallen and needed redoing, the range hood exhaust vent needed to be properly weatherproofed to keep water from entering the home, along with many other small things. There were many imperfections we were willing to live with because we were not demanding perfection for the price we paid but simply getting acceptable quality work was like pulling teeth!
In summary our biggest disappointment is the program management, communication (between Nuance and their subcontractors as well as to us) and ultimately quality of work. We had Nuance come back yesterday to fix cracks that had already appeared in the grout work in our master bathroom. The work was done with a different texture grout that does not match the original installation, unevenly and obviously of low standard. Thus, we’ve decided to finally just write a review being reminded of the stress, issues and disappointment we’d had over the months.

This company is great. Courteous and friendly employees. Flawless work. We have used them on a few projects and we are always happy with the service, the result, and the price!
Highly recommend to anyone.