Platinum Auto Body

Took my car here after a hit and run. Fully satisfied with service, convenience and speed. My car was retuned in new condition from the inside out. I was so happy that they vacuumed the inside and made it look new as well. Was truly amazed!

DO NOT TAKE YOUR CAR HERE
Wow, I could not have had a worse experience with Platinum Auto Body in Manassas. Ryan and Bobby were completely unconcerned by how badly they repaired my car. I took the car in for an estimate and was told it would take no more than 3 days to repair. It took 4 and then they weren’t open for me to pick the car up for a few days. When I did finally get my car back, they hadn’t repaired it correctly and claimed that it was just weather and the wind that was creating a creaking noise. I wasn’t born yesterday, so I refused to go back and Liberty Mutual paid for me to take it to another repair shop. It turns out they put all the wrong bolts on and didn’t replace the lining between the bumper and the body of the car, thus creating the creaking sound that they implied I was imagining. It is one thing to have a bad experience, but to not have any remorse over the poor quality of work is what was truly offensive. Bobby made it seem like paying the other repair shop to do the work they should have done correctly in the first place was some huge concession, but in actuality, that is the least they should have done.
This auto body shop is basically run by Cletus the Slack-​Jawed Yokel. If you want to get a damaged car back (and oh yes, the sound persisted and it turns out they may have damaged the rear control arms which is costing me $ 1k out of my own pocket, but I can’t prove it), then by all means, take your car to Platinum Auto Body. If you want to have your car repaired correctly, take it anywhere else.
I have a Ford Mustang, not an unusual car. I ended up taking it to Extreme Collision in Woodbridge and while they aren’t great about calling customers in a timely fashion, they knew how to put a bumper back on a car without further damaging it, so I call that a plus.

I took my 2010 Corolla to Platinum for front end damage repair (March 15). They were one of the approved repair shops from my insurance company. I worked with John. I had a fairly short time frame because my daughter was returning to college with the car, so missing the due date would not have been good. I was kept informed through the entire process and the car was completed on time. The car had previous front end work, which John indicated made matching the paint a challenge. But the car looked great, the paint match was perfect.
Well, someone just backed into the front end of one of my other cars last night, and I am confident that Platinum will do just a good a job this time too. I’ll post the results.

I had my car towed to Platinum Auto Body after I struck a deer in October and had some considerable damage to my BMW 3 series. They said they could fix the damage and had a certified BMW mechanic on staff so everything would be good.
Although things started off ok, I was a little surprised at the lack of updates on my car’s status. I ended up calling ever week to get an update and routinely got the same answer of «we’re just waiting on a couple of parts, but you should have it by X day.» X Day came and went several times until I finally got my car back the Tuesday before Thanksgiving, a full 30 days later. The car looked ok and seemed to be ok driving home, although just as I was pulling in a light came on that I now know to be my coolant light.
I figured it was low on coolant and planned to pick some up the next work day. I never got the chance as my car overheated on my way to work. After limping home, I had my car towed to an actual BMW dealer (I wasn’t going to wait another 30 days for my car to be refixed by Platinum with little or no updates). The dealer called me that day and told me the car had been put back together wrong and described the repaired radiator as a «hack job.» I ended up spending another $ 1300 to have Platinum’s poor workmanship fixed. Thankfully, I didn’t end up doing any long term engine damage thanks to lack of coolant.
I contacted Platinum and my insurance that paid them the remaining $ 4600 for the repair. At the least I expected them to refund me part of the repair cost since they had messed up in the first place. After a short discussion with the location manager Gregg who blamed everything on the insurance company, I asked for his boss Richie to call me. Several weeks later I have heard nothing.
I am now working with my credit card company to refund the deductible ($ 500) I paid Platinum and have asked my insurance company to add them to a «do not use» list. I highly recommend people steer clear of this body shop as they obviously do not stand by their work.

I have used Platinum Auto Body on several occasions and the service has always been top notch. They have always been very accommodating to me for estimate appointments and pick-​up times for getting my vehicle. They have always taken the liberty to call the rental car company so they are ready and waiting for me when I come to drop off. The workmanship has always been very good as well. The only time we had an issue with how a small section of paint dried, they offered to fix it if I wasn’t happy with it. I highly recommend them.

Platinum Auto Body was great!
I had about $ 6K worth of damage to a 09′ Prius recently and Platinum was recommended by the other drivers insurance adjuster. I could not be happier.
The repairs took a while, but that was to be expected with the amount of damage. Platinum asked me to come by and inspect the vehicle prior to their beginning work on it, glad I did, there was some damage to the other side of the vehicle that was not there at the accident scene, probably towing company. Platinum took care of everything, I didn’t even have to get involved.
Lets see, parts replaced included the bumper, hood, left fender, left door, headlight, suspension components, and lots of stuff behind the sheetmetal. I can’t tell what has been painted and what has not, no overspray, etc. everything matches. They even washed and cleaned my car for me. The car tracks straight, it does not pull to one side or the other and it runs great. I have put about 1000 miles on the car since repairs
I have had my car back for 10 days or so now (yes, I have a monster of a commute) and just got a call from the Owner. He was calling to check on the repairs and to make sure that I was satisfied. Well done!
I hope I never need to have bodywork done again, but if I do, I am going to call Platinum.

I had to get my bumper replaced after I was rear ended. In additional the bumper itself being damaged, it was shifted downward so there was a huge gap between itself and the panels above it. They told me they would fix the gap, but when I got the car back it was still there. I complained and they said they would fix it, just as they had said before, but when Richie in the front office looked at it he said the gap was normal. I explained to him that the gap was not supposed to be there but he maintained his position and said he would still try to help. At this point I did not decide to trust my car to platinum auto body ever again and left. It was unclear how Richie would go about fixing a problem that he was denying, and I did not want to risk them making the car look worse. The job should have been done correctly the first time, and platinum should have owned up to their mistake when addressing a legitimate problem with their workmanship. Otherwise, how can they gain a customer’s trust?

I got into a fender bender with a 2012 Ford Focus hatchback, and Platinum Auto Body was the body shop of choice by the other guy’s insurance. I didn’t want to go through the hassle of getting an adjuster to look at the damage, and to try to find a body shop that would do the job for the adjuster’s price, so I decided to just have it done here. I checked for some reviews on the shop, but didn’t find too many opinions, so I wanted to contribute a review of my experience with this place.
I mainly worked with John, the service writer. He was courteous, knowledgeable and was a pleasure to work with. He walked me through the damage when I first brought in the car, and pointed out a few damaged areas that I had missed when I examined it myself. He let me know that they wouldn’t get the parts in for a couple days, so he suggested that I bring in the car 2 days later. He also asked me to remove my Thule cross bars, as it would get in the way of painting — I’m glad he asked me to do this, because I didn’t notice a dent on the roof from the accident that was masked by the feet of the cross bars (I was carrying a kayak when I got rear-​ended).
I went back to the shop 2 days later to drop off my car. At that time, I showed John the dent on my roof, and he agreed that it should be fixed and would be covered by the insurance company. He also arranged for someone to pick me up from the rental company to get my rental car while I waited for my car.
For the next week and a half, I waited eagerly for a call to let me know that the car was done. I think it probably would have been nice to get a call here and there to update me on the progress of the job — especially if the estimated time of completion was pushed back. However, I can tell that they have been very busy, so I won’t gripe too much about that. I do wish they would have completed it sooner, but understand that they have other cars to fix too. In my eagerness to get my car back, I took the initiative to call every couple days or so. John was patient each time I called, and gave me updates on the status of the car.
When it was finally time to pick up my car, John walked me through the fixed areas and was eager to assuage any concerns I had. I noticed some primer blotches on the roof, which John quickly called over one of the employees to clean up. He also made sure they cleaned up other areas of the car that he noticed. To my untrained eye, the bumper looks like new, the bent pieces of metal back there have been replaced and the dent is no longer there. There are a couple really small cosmetic flaws around the area where the dent was, but it’s not significant enough to warrant asking them to fix it. When I gave the thumbs up on the job, John took the keys to the rental so that I wouldn’t have to take it back, which was convenient.
I was pleased with the service I got from John, and would give him 5 stars for his contribution to the whole experience. However, the actual body repair and cleanup didn’t impress me enough for 5 stars. There were those minor cosmetic defects by the roof and even though the employees wiped away the big blotch of primer, there is still some residue on the paint and windows that I will have to wash off. There are also some shallow paint surface scratches on the edge of the roof, which I don’t think were there before the accident — but again, they are really small and I don’t want to be without my car any longer to have them fix it. Beyond that, I guess I was expecting to receive the car back shiny and spotless from a proper, thorough hand wash — that would have put them over the top for me to give them 5 stars.

Just had a new front, left bumper fairing put on my 2010 Matrix here. I visited 5 body shops in the area and chose platinum based on their initial estimate which matched prices I had researched online and professionalism.
The good:
Seems like work was done well so far; paint matches the original color and fairly is sturdily mounted. Everyone was very professional and courteous. Work was done quickly and on time.
The bad (I think):
Initial quote was for 250; 164 for parts, 30 for paint, 46 for labor.
I allowed Platinum to order the parts based on this estimate; I brought my car in 4 days later and the work was done that afternoon.
Final total was for 327; 230 for parts, 30 for paint, 46 for labor, 7.50 waste disposal. Increase in part cost of $ 66 dollars is itemized below.
LT Spoiler $ 120.39 — $ 120.39
LT Spoiler Trim (2 pieces of flex. plastic) $ 19.48 — $ 38.96
LT Spoiler Clip $ 1.20 — $ 29.12
Spoiler Retainer $ 13.44 — $ 38.41
Spoiler Fastener $ 10.02 — $ 3.60
So apparently between creating my estimate and ordering parts the cost of spoiler trim was doubled (literally exactly multiplied by 2), the cost of a spoiler clip went from 1.20 to 29.12 (a 2400% increase), and the spoiler retainer went from $ 13.44 to 38.41 (more than double).
I allow you to come to your own conclusions, maybe this is normal. John, a very pleasant service writer, explained that until they order the parts they don’t know how much they will cost. At no point before I came to pick up my car was I made aware there was any change in part cost.