Potomac Family Practice

This place is horrible, the doctors are only worried about filing insurance claims. They’re all money hungry. I went in before my trip to UAE to get my immunization form signed and stamped (I already had a record of my immunizations with me) and the lady at the front desk not only gave me hell for being 5 min late. She also made me wait an additional 20 min in the waiting room– ok fine no problem. The nurse comes and sees me and states that I need to get a physical before seeing the doctor. I went back and forth with her for a while stating all I need is my sheet signed and that I just had a physical recently– no need for another. The nurse insists and starts taking my weight and blood pressure then leads me to the next room where she asks me to undress and hands me this flimsy paper gown. At that point I again mentioned «I don’t need to do all this I’m here for my immunization records, I just need a signature and stamp» she then rudely responded «the doctor said she won’t sign your paper unless you do a FULL physical» … At that point I just walked out, I was so frustrated. This place is a waste of time, hence why they have 2 stars on Unilocal.You can just tell by the people who work there and their ugly attitudes. PLEASE FIND ANOTHER MEDICAL PRACTICE– THIS ONE IS A NO NO!!!

Hands down the worst service and treatment I have ever experienced in my life! And to think they are in the medical field and in the business of helping people. This place is a joke. I first saw Mariah (she is NOT a doctor) and than Dr. Troung. They were both very rude to me on multiple occasions and have the poorest bedside manner. I had to wait over a week for them to return a call to my pharmacy about a medication that I was out of. I had to psychically stop by their office and ask them to do their job at which point I was yelled at and told to make an appointment. They never follow up with insurance requests and will dismiss you as a patient if you hold them accountable for anything! The office is dirty and their equipment is completely out of date. I felt like I was going to catch something walking in there. GROSS! If you want a caring PCP and expect any kind of customer service this is NOT the place for you! STAY AWAY! They are horrible! I would give them negative stars if I could! I don’t know how they are still in business with the work (or lack there of) they do.

I just moved to the Leesburg from Maryland, and I didn’t have a doctor in the area. After an unexpected trip to the ER, I was referred to Potomac Family Practice. Very happy with my visits! The staff is polite, genuine, and I’ve never waited more than 10 minutes (even once when I myself was 5 minutes late!) Dr. Mariya Corti is hands-​down the nicest, sweetest, most down-​to-​earth doctor I’ve ever had the pleasure of meeting. I would highly recommend asking for her.

My last two visits I saw Dr. Williamson and the wait time was unreasonable.
July 8, 2014 I waited 45 minutes and February 16, 2015 it was an hour. No apology. Another really inconvenient policy they have is concerning referrals. If I need a referral, they will NOT issue me one until I have an appointment set with the specialist. This is ridiculous! I asked CIGNA if this was their policy and they said, «No». Why on earth would my PCP need the appointment set in stone before writing me a referral? This stupid policy is so inconvenient and frustrating and it serves no purpose whatsoever. Not happy. The office staff is fine but I plan on looking for a new PCP.

I had recently moved to Northern Va and tried out Potomac Family Practice because it was close to where I work. Dr. Truong was nice and answered pretty much all of my questions when I saw her (the three times that I had been there). The front desk ladies were also great. However, when I called to cancel my appt it was after business hours and I left a voicemail. A week later, I received a $ 50 bill in the mail for a ‘no show’ fee. I called to clear up the confusion and see if maybe the message had not been relayed or what, and was forwarded to the office manager, Gina Mihelarakis. Let me just say — I have never been spoken to so rudely in my entire life. I am not sure how she keeps her job there. Like I said, everyone else seemed so nice, so she is obviously a thorn in their environment. Two stars because how can they allow such a terrible person to be their office manager and the waiting area could be updated. I would recommend another doctor’s office.

I’ve been going to Potomac Family Practice for approximately 15 years. Dr. Joseph Lee has been my physician the entire time and has always taken very good care of me. My children are all grown and Dr. Lee is also their physician, along with countless friends that I have referred there. I’ve also seen other doctors over the years in this office, Dr. Valerie Williamson is wonderful, along with Annabelle, an assistant that’s been there for many, many years. And of course, there’s Kathy up front, always smiling. I’d recommend this office to anyone I know.

Extremely rude office staff. Dr.‘s are great but the office staff/​nurses are not willing to help in patient coordination matters or help in pharmacy matters needing the doctor’s attention. Put on hold for endless amounts of time.