Remington at Dulles Town Center

We have lived at Remington apartments for almost two years and are ready to renew our lease. We have found both the office staff and the maintenance staff to be very cordial and efficient. We have found the pool, exercise equipment and the sauna to be wonderful.

The associate at this place azetah was very friendly and informative. She had full knowledge on what she was talking about. She took her time on tours to show me around. I would definitely recommend going to her next time you are interested in leasing an apartment!

My son lived at the Remington for a total of 3 years, with me as co-​signer on the lease. He had a great experience with the clean and modern accommodations, and the helpful and friendly maintenance staff who were quick to service any maintenance needs. Requests for maintenance put through to the staff using the online portal receive quick attention. My son had to move out under unusual circumstances, and Remington management was very helpful and understanding. I highly recommend the Remington as a quality place to live.

PROS: Everybody (mostly) is very accommodating and friendly, however, NOBODY has ever bothered to return my calls or e-​mails. I literally have to drive myself over there after I get off work… unacceptable!
CONS: WOW … I’m actually very happy I was denied acceptance at this place. You pay $ 50+250(admin fee?) lol Okay, fine, I paid online in mid July and at the end of August, I’m still waiting for my refund of $ 250. You get this back when you’re rejected. It took them a day to take it … and, well, I STILL haven’t received my refund. I’m told, supposedly, by August 26^th, 4 weeks from when I first reminded them to «please refund my $ 250».

Disclaimer: Not a current resident
My boyfriend and I came to do a tour of the community. The area looked great and they had garages (which was a priority for us). When we walked in, two ladies sitting at their desks, barely took the time to say hello. An older lady with WAY too much make-​up on (I can’t remember her name) told us to take a seat. No handshake. No name exchange. No nothing. My bf and I have both worked in hospitality/​customer service and are perhaps more noticing of these things than others might be. Seeing as how she went right in to asking about prices and stuff, he interrupted her and said «Hi, my name is XXX, by the way.» Nothing, no response. Just an «oh, hi!». A few seconds later, I did the same. Same reaction. Right away she asked us our price point and told us garages were an additional $ 200, which was more than any neighboring community we had visited earlier that day. She was a mess. Complete mess. It threw us off from even wanting to continue to tour. When she walked away at one point, we contemplated just walking out. The younger lady sitting on the other desk had to correct her several times regarding incorrect information she was giving us. When we went to do the actual tour, she took us to a unit that was handicap accessible and told us it was not what our unit would look like. She constantly belittled the apartment saying «yeah, the cabinets are white, but I guess it still looks nice,» «the bathroom is kind of small, right?» and not at all SELLING us on the apartment or the community. While in the unit, I was trying to match it up to the style of apartment we had requested to see… turns out, she took us to another model, not the one we requested. When we corrected her, she looked annoyed and said she had to go get the keys from the office and asked why we didnt tell her that was the apartment model we wanted to see. We had. Both of us had. She was just horrible. We were so put off by our entire experience that it put a sour taste in out mouths about the community in general. We realized that we didn’t want to live in a community like this because we would have to be dealing with these people in the office and we didn’t like it all. From the looks of other reviews, the office staff seems to be an issue for residents, and apparently for potential residents as well.

I will try to keep this short.
These people are money sucking roaches. They will woo you with anything to get you in and trap you here like little spiders catching their flies. Do not waste your time with this company. Lerner Enterprises has bought up all the land in this area and clearly has no interest in giving tenants any thought after they sign their lease.
My roommate I have had no air conditioning for the past day and a half in the summer. It is 90 degrees in our apartment. We are on the 4^th floor and no one has made any effort to contact us in regards to fixing our AC unit. Following up does nothing. They pretend to move you to the «top of the list’ AND YET still do not show up.
Do not move here. You are treated like trash.

Oh boy. where to start…
Pros:
— Location is great as far as shopping /​restaurants. Easy access to Route 7 and 28
— High ceilings
— Large open field park/​amphitheater and access to a playground
— Good grounds keeping (minus all the poop, more on that later)
— Nice pool
Cons:
Gas dryer (wtf?) — frequently you could notice a very faint amount of gas when passing the wash closet — was «checked» for leaks multiple times.
Can’t switch between AC and Heat without maintenance coming out to flip a switch outside — some design flaw with the units according to what we were told.
Gas fireplace is terrible design — nightmare to get started.
Club house pool table had surface damage (giant rip) — literally useless.
Used to be a gated community, disabled many years ago.
Speaking of gates, perhaps these would have been of some use: there were multiple armed robberies in the past 18 months and at least one sexual assault:
— They now have a security service patrolling at times, but it seems to be random. There were some nights where they were no where to be seen… My girlfriend didn’t want to leave the house on her own after dark. Not a safe area.
Office staff is very unprofessional — no requests were ever handled in a timely manner (stark contrast to where I live now). The only person I ever really had a positive experience with was Adam the office manager. The rest of the staff has such a high turnover, there was someone new working there every time we went to the office. When we first moved in, they waited until we were there with our moving truck to run background checks and credit checks and found the wrong information on my girlfriend (because she didn’t have an updated ID). So on the day we were set to move in (after we had already paid), they made her sign a piece of paper stating she wouldn’t be on the property until it was sorted out, which was illegal because she was on the lease AND they had taken our money already. This took almost a week to sort out.
Answering service never seemed to get messages to office — not sure where the disconnect is, but it’s essentially pointless to call them.
Maintenance requests can be entered online via the portal, but seemed to be ignored. The only way we got issues looked at was by going in person to the office. The assistant manager, Natasha, even admitted the portal doesn’t always work and to just call. She, by the way, loves to talk a big game about how helpful she is and how she’s on your side with all issues, until you want a call returned.
Will not proactively replace AC filter (unlike my current apt). And good luck trying to find the size the units use in home depot.
Constant false fire alarms — and these things are ear splitting. I lost count of how many times we had to grab the dog and run out in the middle of the night. The process for turning them off is apparently a difficult one, as well.
People in this community don’t pick up after their dogs, you will find crap everywhere. Watch your step at night when you can’t see the ground (while also watching your surroundings for muggers, apparently).
Had multiple packages stolen that were left in front of my door.
Trash area frequently found overflowing, recycling bin too small for complex size, had to throw recycling bag in trash bins probably 50−60% of the time.
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Few other things to note. Make sure you keep the parking decal — they want it back when you move out. Yes, you read that right… A STICKER — you’ll need to rip this off your glass or they’ll charge you $ 50. Also, if lost, you will be charged for the club house badge ($ 100) and guest parking pass ($ 50).
There is also a $ 60 carpet cleaning charge due on move out. (This is in the lease, so read carefully).
Utilities:
Average electric bill: $ 70 – 100 a month
Average water bill: $ 50 a month (though it spiked to 150 the final months — were never given an explanation why)
Average gas bill: $ 30 during warm months — during winter, be prepared for your bill to spike as high as $ 280 (keep in mind this was for a 1BR ~800 sq ft apt) — Washington Gas claims the meter was checked, and maintenance swore there was no leak and/​or defective equipment. But believe me when I tell you, there was no change in our usage habits and yet the lady from WG support line had the nerve to tell me it was in line with past usage. Apparently my high from previous winter (~140) was «in line» with a $ 140 spike the next year ! Wherever the fault lay, I was left feeling ripped off after the whole situation.
Also, if there had been an issue with the appliances, the lease states the complex cannot be held responsible for increased utilities due to their appliances breaking.
Bottom line, you should look elsewhere for an apartment.

You get charged fees while you’re leaving and if you want an explanation, you get yelled at and told to deal with it. If anything is broken it takes DAYS if not a week, for anyone to come by and help. I don’t know why we paid for the fireplace if we couldn’t even get it to work during the winter.

We were residents at Remington Apartments (Jan. 3, 2014-​February 16, 2015). The office staff has been rotational, i.e. new employees, new management. Our lease ended January 31, 2015, my husband and I decided to go month-​to-​month, but knowing we were going to stay for only one month and move our family out before the end of February. We had moved all of our belongings out of our garage into our new home before January 31, 2015, which saved us some money for paying the February rent at Remington, as well as our new home. Then, we were able to move most of our belongings by February 14, 2015, before the night of the storm. We left only two boxes and our youngest daughter’s dollhouse with a few items in the bathrooms. After the storm, my husband and I decided to return to Remington (2÷17÷15). When we returned we found many men standing out on our patio. No staff from Remington informed us about the water pipes bursting in our apartment. Our boxes were soaked as well as the dollhouse. We walked into our apartment to find 10 carpet cleaners in this one apartment and our things were still in the apartment. The restroom was used at their convenience and they did not flush after themselves. My husband’s Maxim magazine and empty beer bottles on the patio proved to show that Remington Apartments and the Carpet Service treated our apartment as if it were vacated. My husband dealt with Neha Lorenzo, the new property manager. My husband had shared the discussion that made no sense to me. On a Saturday, February 21, 2015, my husband said to me that during the discussion with Neha Lorenzo she had asked for the apt/​mail key. I asked why. We paid a full month’s rent and we need to go back and clean it. He also stressed the issue of who will be responsible for the Water/​Electric/​Gas bill, since the carpet service had big fans, the heater was running, and the water damage caused by weather. Neha Lorenzo’s response to my husband is to reach out to Dominion, Washington, and Yes Energy and informed that Remington will take over. That did not sound right to me. When my husband did, Dominion explained to them that is not how they operate. Remington will need to contact them to inform them that the residents from apt XXX has moved. So, when we met with Neha, she ensured my husband that was not correct and also the apt/​mail key needed to be returned. Since I was not acknowledged by her — she only looked/​spoke to my husband I let them carry-​on the conversation between them. We leave and I felt nothing was resolved.
I contact Dominion, Washington Gas, and Yes energy. They all had the same response that they cannot disconnect service and Remington will need to contact them, but also my husband had submitted an end-​service date of February 28, 2015, with each company. So, I reach out to Neha and meet with her. I also read the Virginia Landlord and Tenant Act, used the provisions that related to our issue in my letter to Neha Lorenzo requesting that we receive restitution for paying the full month for February and that our end date should not be the 28^th of February, that it should be the day she requested our keys. Also, why where we not notified that our apartment’s water pipe burst, her response to me is, «I thought you moved out or you were moving in.» If that is so, why not check your system/​records to find out if we are tenants moving in or out. As a manager I expect a better response than that. I also asked for a response to my letter and for her to contact me; no response letter. My cell number was indicated in my letter to her, but who does she call? My husband, she left a voice mail on his cell, but the information she provided was conflicting in her message. She states that she will end our move out date to Wednesday, February 18^th then at the end states she will end the move out date to Monday, February 16^th. I am not impressed with Remington’s new manager. Part of her resolution to the resource issue was to provide her the last four months of our utility/​gas/​water bill (Oct 2014-​Jan 2015). I did not understand why, since the usage from the carpet service was mid-​February. But she is management and that is her management call.
Today, April 6, 2015, we received our bill for February and our bill ended on March 2, 2015, when were not residents! Neha Lorenzo will be hearing from me again. To conclude Remington Apartment was a great start for us we moved out here from Arizona; however, the Learner Enterprises decision in hiring and choosing staff and management is poor choice. It is true from the other readings that Remington staff are only nice when you sign on as a resident, but afterwards they are not friendly. My only complaint throughout the year is maintenance and there should also be a plan for Remington for weather damages. Poor Poor Management Decisions with Lerner Enterprises.

It was a constant struggle to get things accomplished here. I dreaded needing something fixed in the apartment because it meant lost work hours sitting in their office to ensure it is taken care of. The noise is minimum I hardly ever heard my neighbors. The grounds were well landscaped, however hardly anyone cleaned up after their dog and when you have staff cleaning outside every day of the week it would have been nice if someone could clean up all the poop. I care more about stepping in poop than I do the leaves that blow on the sidewalk.
Safety is a huge no no. Multiple issues with robbery at gunpoint and even a sexual assault. I spoke with the office each time an offense happens (there were four, they were in the news) and each time I was told they were getting security cameras and security guards. By that they meant a guy who will drive around the parking lot between 9pm and 4am some days of the week. They would do this a week or two and then stop until another person was attacked and then it would start over. It is conveniently located next to multiple things but as I said it didn’t feel safe.
Maintenance was terrible. I hated when something would go wrong in my apartment. They never fixed anything and would just claim nothing was wrong. It took three submitted maintenance tickets before they fixed my dryer that was damaging all my clothes. My fireplace never worked the gas would just shut off at different times and they kept claiming to fix it and I would need to submit another request. My garbage disposal blades became loose and I submitted a request they said they would be there that day so we left our apartment so they could work in peace. They never showed up and weeks later they left a note saying nothing was wrong. The maintenance must not have HVAC certifications because our AC broke in the middle of summer and it took 2 months to fix it. It kept freezing over and their solution was blasting the heat to melt it and tinkering around then blasting the air conditioner resulting in another frozen air conditioner. This happened three times before I sat in their office and refused to leave until it was fixed. I was told it was a trial and error process and its the only way to figure out what is wrong. NO. If you had someone working on it that knew what they were doing it would be fixed. Plus my electric bill went through the roof which they said they would reimburse and despite dropping off multiple copies of my bills to be reimbursed it never happened.
We painted a 10 ft. segment of the wall a light green color as an accent wall. We were charged $ 300.00 on move out because «It required three coats of paint to fix it and its $ 100 a coat». They have such a huge legal team you will not accomplish anything.
Everyone in the office is «new» and doesn’t know what they are doing. They never answer the phone so I always have to go to the office during work to discuss issues. Oh and Yes Energy the company they use for water bills 2 months in arrears. So when we received a bill for the two months before we moved out I was confused because we always paid on time. I was told they bill 2 months in arrears which is fine but we started getting billed the month we moved it. Apparently it was a mistake and should not have happened but with the Lerner legal team we accomplished nothing.

Management was utterly unprepared for this weather even though it had been forecasted. They only had one maintenance person working on the coldest Sunday to record! I called at 9:00am to report I didn’t have any water to bathe, cook, clean, use the toilets, etc. Had to go to the office 3 times throughout the day. Even after speaking with the manager and erronously giving them a third chance, it is 7pm almost 12 full hours and NO WATER.
RENT ANYWHERE BUT AT REMINGTON