Sterling Import Auto Services

I have a 2000 2.0 Volkswagen Jetta and now I only come to sterling imports for service. The new management has taken great care of my car. I saved myself about 2,000 dollars on getting my jetta back in shape. All I can say is great service, great customer service and fair prices. I have recommended this place to all my VW and Audi enthusiast, the shop knows their German cars inside out. Facts.

I’ve been taking my car to Sterling Import Auto Services since the new ownership took over (roughly the last year and a half I believe)… and my experience with both of the new owners has been nothing short of outstanding.
They have been extremely thorough and attentive with me. They’re very nice people and have definitely saved me a lot of money. Going to the dealership for service is always a gigantic pocket drainer… so finding a place like this has been great. You get the same work done at a MUCH more reasonable cost. Both of the mechanics that have done work on my car have worked at dealerships in the past so they have the experience. It’s a no-​brainer for me.
Don’t know what I would do without these guys.

I came across this auto service shop via craigslist and contacted the owner for a quote on some things that had been quoted by the dealership. This shop quoted a lot less than the dealer and I welcomed the extra savings!
Price wise, this is probably a really good place and I think he will beat anyone’s price quote. But quality wise, this is probably the last place I want to be. Here is why:
1. I was promised OEM parts in writing by the owner. Later, when I took the car to the dealer for maintenance, they told me the parts used were after-​market. I don’t like lies.
2. I was promised Michelin Primacy MXM4 tires in writing by the owner. The day of the service, he puts in Michelin Pilot Exalto. I told him my car requires a 97H tire and you are putting in a 93V, and he said that’s OK, trust me!
3. He replaced a headlight bulb which dies the next morning. I called and emailed him but he never returned the call or email. I even showed up to the shop but it was closed.
In conclusion, if all you care for is the savings, you will probably get some at this shop compared to your dealership. Quality of service and getting exactly what you were promised will be an unknown for certain.